I read my share of Trip Advisor reviews prior to our trip, however, I was still amazed by the level of service @ the Trump. Because I traveled with my 3-year-old daughter, I will focus mostly on the service and amenities that catered to her.
We ate at the In-Yo cafe for breakfast buffet one morning. She was free of charge, and there was plenty for her to eat (she is vegetarian). They offered her a place mat with stickers to keep her occupied. She loved all the guava/passion fruit juices and kept asking for more.
They provided a welcome gift for her, as well as cake pops and a card welcoming her with her name on it! Her favorite feature in the hotel, however, had to be the pool. Yes, it is not the largest pool on the block, as some reviewers mentioned. However, for us it was perfect. There are 3 wading areas leading into the pool (that were just 6" deep), which was the PERFECT area for my 3-year-old to play in, without fear of her falling into the deeper area. Then (I was so surprised by this), we discovered that they supplied swim diapers next to the pool area, in 3 different sizes. I came prepared with my own swim diapers, but we definitely made use of this when we were @ the pool and it was more convenient. In addition, they pool staff provided my daughter with inner tubes to play in in the pool, when they were stocked with them. I brought a life vest for her, but she enjoyed the security of both the vest and inner tube. We ordered lunch and smoothies @ the pool, and we enjoyed the smoothies very much. They even had a kids' menu, and we ordered her a PB & J sandwich with fries.
We stayed 6 days, and my sister and I were so sad to leave by the week's end. We had gone to Honolulu to celebrate my sister's 30th birthday, and they went above and beyond expectations to make her feel special. Little things such as a call from the Attache department, as well as sending up a dessert on her birthday, made her birthday that much more memorable. The staff was so personal and genuinely hospitable, that my sister & I felt as though we were leaving friends. They take care of your every need, and anticipate your requests before you even call them! I hope to stay here again soon.