Stayed at this hotel for 3 nights May 10-13, 2013. Was really impressed by the facility but the check-in process really leaves something to be desired. Had to stand in a line for 25-30 minutes to reach the reception desk. I was given a room with a double bed. I'm 6'-3".\, so this wouldn't work. Called the desk and asked to change. They said come down to the desk. Had to wait again, but not as long. They did give me a much better room with a king bed.
Furnishing were dated, but adequate, and similar to what you see in a lot of military billeting facilities. They have recently gone to free internet access, that's a plus. Food in the Bibba's restaurant was very good, and not as pricey as I expected, being Hawaii. Directional signage in the hotel also left something to be desired. There was no map of the hotel given at check-in nor was there one in the room.
Bell staff was outstanding and were nost helpful.
Use the express check-out if you can. The wait for that was almost as long as for check-in. They need to have separate locations for this.
- Official Description (provided by the hotel):
- The Hale Koa Hotel offers an impeccable blend of service and travel value for the active and retired military traveler searching for the perfect Hawaiian vacation. Located in the heart of Waikiki, it offers great prices and unmatched value found in any major travel destination. The Hale Koa offers leisure dining, great Polynesian entertainment, and relaxation in a tropical garden, ocean-front oasis. ... more less
- Also Known As:
- Hale Koa Hotel Oahu
- Hale Hotel Koa
- Hale Koa Hotel Hawaii/Honolulu