We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Nice Place” 4 of 5 stars
Review of Outrigger Waikiki Beach Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Outrigger Waikiki Beach Resort to your Saves list
Outrigger Waikiki Beach Resort
4.0 of 5 Hotel   |   2335 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2941 (Waikiki)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Use Promo Code & Save Now
Ranked #10 of 82 Hotels in Honolulu
Salt Lake City, UT
1 review
9 helpful votes 9 helpful votes
“Very Nice Place”
4 of 5 stars Reviewed April 3, 2007

We stayed at the Outrigger Waikiki for 7 nights while on our honeymoon. I had read all the reviews for months in advance about different hotels including this one just because I wanted the trip to go well for our first experience to Hawaii.
We had a city view room but it still had a nice view of the ocean. The room is good enough, the bed was smaller than I had expected, but honestly we were only there late at night. You can hear your neighbors but it was no different than apartments I have lived in with shared walls. If you have extra wild neighbors they will keep you up. The only thing we really heard was a toilet flush every so often.
The bathroom is okay, that's where the fridge was for us, under the sink. The shower is tiny, not much fun for two, it's basically 1/3rd of a bath, if you can call it a bath. We had a couch in our room and a decent balcony facing the ocean. It was never crowded in the hotel and I was surprised that we didn't have to wait for check-in.
We never had to wait for the elevators for more than 30 seconds. The staff were very nice especially since we had to leave our luggage at the hotel since our flight out was very late. We didn't eat at the hotel. It's hawaii and we didn't want to eat where we were staying, we wanted to see more of Waikiki. Dukes is right there with a nice view and seemed very popular. We didn't play in the pool. Why travel across the world and play in the pool and not the ocean?
The best thing about the hotel was the location. Very easy access to the beach, ocean and shopping. The beach is crowded but there is always space to relax. The hotel is in the middle of the action and everything is close.
We really didn't spend a lot of food. It was actually a lot cheaper than I had planned at the start of the trip. If you want to spend a lot of money you can, if you want to save a little you can as well. There are lots of little shops and businesses and smaller restaurants that don't cost a fortune. Every single restaurant that I'm used to seeing here in my hometown is also with-in a few blocks of the hotel. Honestly we just grabbed bagels, yogurt and fruit in the morning as we headed out on a tour or to the beach. Plus you have ABC convenience stores about every 30 feet that have all the basics. We mainly ate at luau's or even a few homes of the hawaiin's who invited us to dinner one night which was fun!
We never rented a car the whole time and we were really glad. Waikiki is a busy place and we used buses to get to tours and travel the island. We had tours set up and the bus was included in the travel. We caught those just a block away behind the Hyatt hotel when we went to the North Shore, Polynesian Cultural Center, and Snorkling or to the Luau's. We took the city bus when we hiked Diamond Head. You can go anywhere on the bus for just $2 which is nice. I wouldn't recommend traveling to the North Shore this way, but if you just want to go a few miles or less in Waikiki then it's better than driving. Just get a bus map from the activities desk and it has all the routes listed and what buses to take.
We really got to enjoy a lot of activities. We toured the whole island from top to bottom and loved it. We just planned one fun thing a day and lined it up the day we got there and had our tickets for everything. We went on the tour, shows, or snorkling in the morning and then had the afternoons to lay out, shop or just relax. But do things quick or you will miss out and waste your time there.
The stuff we really enjoyed were Captain Bob's Snorkling and the luau's. They only take 40 people a day on a catamaran for Captain bob's and go to a sand bar where you can practice your skills or play volleyball in the ocean. Then you have a BBQ and set out to a reef. It was so much fun and my wife took some fish food and we were surrounded by tons of fish, it was impressive and a lot of fun. We also enjoyed Germaine's Luau. It was a good show and the food wasn't bad either. You should also play on another beach like the North Shore or another part of the island, if you don't leave Waikiki you will be missing out!
The weather was perfect. 82 for a high and 70 at night. I traveled home with shorts and sandals and arrived back to snow on the ground!
Sorry there aren't photos, we took a ton, but we're just married and life is hectic and photos are last on the list to get done right now.

  • Liked — Very good location
  • Disliked — Small bed for tall people
  • Stayed March 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,110 reviews from our community

Traveler rating
    1,705
    1,013
    255
    98
    39
See reviews for
882
1,369
86
65
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (840)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Colorado Springs, CO
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 3, 2007

Got a city-view room on the 1st floor on the Cheesecake Factory side of the building. Booked through Pleasant Holidays. For our family of 4 (2 adults, 11 year old, and 10 month old), the room was adequate, while not overly spacious.

The Good:
* Great location in central Waikiki (across the street from the Intl Marketplace). Shops galore. Plenty of food options within walking distance.
* The beach. A bit crowded, but always room for a few more. Waters are gentle, and relatively warm.
* Dukes Canoe Club--great breakfast buffet though not completely a bargain at $15. BTW, the Big Kahuna dollars are not good at any restaurant in the hotel but Seattle's Best Coffee.
* Hula Grill--awesome dinner, but $$$
* Hotel staff were pleasant and helpful. Concierge made a number of positive recommendations.

The Bad:
* $18 per day for valet only parking. Figure in tip every time you pick up the car, and it gets fairly pricey.
* Traffic in Waikiki (and Honolulu in general) is pretty awful. Getting around is also tricky. Have a good map, or good directions before heading out. The roads are not intuitive, and signs are sorely lacking. Nonetheless, renting a car saved us a ton compared to prices charged for the tour offerings.
* The baby crib was merely adequate. The mattress was worn, but fortunately we brought a comforter and extra blankets.
* Elevator is quite busy at times, so give yourself plenty of time to get anywhere.
* The hotel pool is small, and the depth is not for children. I think it's more of a decorative piece for the hotel than functional. The plus is that the beach is right outside the hotel.
* Had intermittent issues with the free Internet connection. I had to call their phone support. They blamed the cable. I called housekeeping for another cable, and they never delivered. Within a day, the connection started working again.

The Ugly:
* As noted many times previously, the walls in the room are paper thin. We discovered this the first night. Our baby was crying around midnight, and we could hear our neighbor next door understandably upset. One morning we could hear another neighbor talk on the phone at 3am in the morning. The noise from the streets (music, traffic, etc.) are fairly prominent until about midnight each night. Oddly enough, we were not bothered by the Cheesecake Factory vent noises.

Summary:
It's not a bargain, but it does offer a terrific beach location with Central Waikiki access. I think it met our expectations, but we would certainly choose elsewhere if we wanted a quiet family retreat away from the crowds.

  • Liked — location, location, location
  • Disliked — noise
  • Stayed March 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goodyear, Arizona
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed April 3, 2007

Wow what can I say!!!! Stayed here for three nights (3/22 - 3/25) before heading to Turtle Bay Resort and had an awesome stay. Stayed in a city view but still had a view of the ocean from my room. Staff was awesome and yes you can hear the doors slam, but it wasn't a bother for me. Free coffee and phone calls to the mainland are definately a plus!!!!

The hotel is in the perfect location as others have said and Duke's is definately a plus. Ate lunch at Dukes when we arrived and it was so yummy and delicious! Their drink prices are definately more reasonable than the Royal Hawaiian or the Moana Surfrider. We will definately be staying here the next time we visit Oahu.

Arrived early around noon, and was able to check in right away. Right on the beach and definately the best place to stay in waikiki if you ask me for the money. Cheesecake factory was totally awesome and Seaside grill on Kuhio ave is definately a good deal and bang for your buck for breakfast ($2.99)!!!!

Melvin at ABC limo was awesome too!!! Picked us up from the airport which included lei's, drinks and a gift all for $75. Flight came in early, but they were on top of it. They were waiting for us at baggage claim when we arrived. Very reasonable and outstanding service. Wow I miss hawaii already.

Can't wait to start planning my next trip back. We're going back for trip #3 in October of 2008. Might have to squeeze another one in between though.

PS. Chinatown is definately NOT a must see, if you read the Blue Bible you can see their review which agrees, so trust me don't waste your time or gas.

  • Liked — Location, room comfort and outstanding staff
  • Disliked — Nothing, my problem was that I didn't have enough money to stay longer! :-)
  • Stayed April 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 1, 2007

All I can say is Wow! This was third stop on our honeymoon and we got hooked up good. We reserved an oceanfront room but when we got there it was totally sold out. So the front desk
upgraded us to one of their suites. Very nice in there. It didn't look dated and was very very clean. The view was breath taking since it was on the 11th floor. We had panoramic ocean views and had two lanais. The air conditioning worked great and bathrooms were spotless.I probably should not comment anymore about the room since it was an upgrade and these were expensive rooms since it was an ocean front suite.

We had Outriggers eat breakfast for free buffet at Duke's since we stayed there for 5 nights.Food there was great for breakfast and dinner. Just be prepared this place gets really
crowded. It's right on the beach so it was the happening place. They had daily live island music which was really good. I could hear it from the 11th floor from the lanai while watching the sunset. The fitness room seemed brand new with new TVs and equipment.

If you like Las Vegas strip crowd then you will like this place. Just because there is a lot to see on the strip. We went to International Marketplace which was right across
the street several times. All kinds of shopping to do here and malls to go to. We used the the shuttles getting around and we did not rent cars since we heard from others it's not worth it. Maybe rent a car for a day to head up north shore area. We took a tour bus to Polynesian Cultural Center which was worth going too.
There was so much other things I did here at Oahu but this review was for the hotel which was one of the best so far. 5 nights was not enough.

  • Liked — Getting the upgraded suite
  • Disliked — Nothing...everything was great.
  • Stayed October 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melb, Aus
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 29, 2007

We stayed at the Outrigger Waikiki for 5 nights in March 2007. We had a fantastic time and could have not been more pleased with this hotel. We booked an Ocean Front room and upon Check-in we were upgraded at no extra cost to an Ocean Front Deluxe room which had a large Jacuzzi. Our room was on the 6th floor and the views were amazing. We spent a lot of time sitting on the balcony from where we could watch the sunsets and the entertainment at Dukes below. Our stay was almost faultless. All the staff were friendly and accommodating, we didn't hear any noise from neighbours and we were not interuptted by house keeping. The lifts were a little slow at times but never so slow that we'd complain. We had breakfast included with our package and loved the buffet at Dukes. The staff at the activities desk were really helpful also. We went to a Luau and did the Outrigger Catamaran Sunset sail which was unreal. The beach and pool were great, although we couldn't believe how packed they were so early in the day.
We would definitely stay here again!

  • Liked — Location, Views, Dukes
  • Disliked — Nothing!
  • Stayed March 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 29, 2007

We had a wonderful experience staying at this property. Our trip was from March 21 - March 27. The location couldn't be better - the hotel is feet from the beach - you literally step off the pool deck onto the beach and off the back deck of the restaurant on to the beach. You can sit in Duke's and watch your kids swim in the pool. The property is also located conveniently for walking around Waikiki and/or catching shuttles to different locations.
We were in room 1516; 15th floor oceanview, Diamondhead side. The beds were very comfortable: 2 doubles and a fold out sofabed. We had a small "lanai" with two chairs and a table. The bathroom area has a huge closet (which, though our kids are much older now, we noticed would be a perfect spot for a pack-n-play crib) that gives you a great place to store all luggage, etc. The shower is really just that though one could presumably take a bath in it if necessary - it was like a half-size tub. There is also a mini-fridge in the dressing area. We like that there was a separated bathroom: toilet and shower in one closed off section, sink, vanity and dressing area/closet in another closed off section. There was also a separate closet at the entry to the room. The rooms are not spacious and no microwave but we did just fine and never felt on top of one another (2 adults, a teen and an 8 year old). We had very little trouble with noise but in the evenings you could here the bands down on the street but they seemed to stop very promply at 11:00. Just couldn't fall asleep with the lanai door open and listening to the surf...
Everything is very slow to get started in the mornings; really not much open until atleast 8am. Everything is also very very very expensive. (not just at Outrigger but all over the island!) Just know that going in!
Our room rate included 2 breakfast vouchers for each day though we could use four if we wanted, but when the vouchers ran out they were gone....we liked the buffet at Duke's: fresh fruit, yogurt, cereal, pineapple bread pudding, pineapple bread, mango bread, banana bread, scrambled eggs, sausage, bacon, biscuits, toast, bagels, hash browns, omelet bar, juice and coffee. Plus you can sit out on the deck overlooking the beach and watch the early morning surfers. Breakfast starts at 7:00 or 7:30, coffee is out a bit earlier. We also had breakfast one day at Hula Grill which was also quite good but if you are using vouchers like we had and want to check it out before you go there be sure you ask to see the "voucher" menu; it was different than the regular menu.
One of the best things we did while in Oahu was to go to a little workshop held in the hotel lobby. A wonderful local man named Mike, from Aloha Hula Supply, taught us about Hawaiian culture and helped us make uliuli's from cannonball gourds and lauhala. He also taught words and motions to a traditional hula song. He was so delightful and so passionate about the preservation of the islands culture. This was a free program that any guest could attend. So try to check ahead of time each day and find out what will be going on in the hotel the next morning. We missed an earlier program that we would have gone to if we'd known about it. I'd highly recommend partaking of these when offered. Also, if you're there on a Friday, there is a free lei-making workshop by Chuck's every Friday morning from 10 - 11. The volunteers leave very promptly at 11 even if they still have materials left so be sure you get there early.
The beach activities and pool don't open until 8:00. You can rent beach chairs and umbrellas at a very reasonable price and they are yours for the day so you can come and go as you please. We would use them all morning, take a mid-day break and then come back for the afternoon. I think it was about $40 for 2 lounge chairs and an umbrella. This also reserves you a spot of beach. They sell out early each day. You have them from 8 - 5. (The beach stuff closes at 5:00). My son made frequent use of the surfboard stand. He had an 8:30am lesson our first day there; they send a photographer out with them and you can buy a photo or the CD of all your photos. These are some of our coolest pictures. After you've had a lesson you can rent boards whenever you want; we did this at least once each day.
We had evening meals in Hula Grill and in Duke's. Both were good - the crab wontons at Hula Grill were better than divine. The meal at Duke's was one of our favorites. Our favorite off-site meal was at Atlantic (or Atlantis?) Seafood next door to California Pizza Kitchen. This was a great new-ish restaurant with delicious food.
We used the activities desk a couple of times: once to set up a snorkeling expedition and once to set up a luau. We could've done both cheaper using the Oahu Gold coupon books that are everywhere (there was another coupon book we used some... can't remember the name). Anyway, Tommy Tours took us snorkeling and it was wonderful and affordable. Buy your underwater camera from them - it's more expensive at Haunauma Bay. Also take your regular camera - Haunauma Bay is breathtaking out of the water too. Our driver was a lot of fun and even pointed out the homes of some Hollywood stars:: Keanu Reeves, Dolly Parton, Bette Midler, etc. We chose the Paradise Cove luau and, while definately cheesy and touristy, you just gotta do it. We saw a breathtaking sunset there and the kids had tons of fun and it did provide some cultural history.
Couple of other items to note: A short walk down the beach from Outrigger, toward Diamondhead, will take you to a park where a free sunset hula show is performed every evening. This was a fun walk and a great show. We did this on a Friday night and on the way back caught the Hilton Hawaiian Village fireworks display over the beach.
The Prince Kuhio parade went on in Waikiki while we were there and was interesting. Another "best" thing we did was go to a folk festival in the park across from the zoo. This was a very local festival: civitan club had a food booth, etc. Lots of hula school performed, many local musicians and of course many local artisans. We had delicious food - a "hawaiian plate" much more authentic (and better tasting!) than the one at the luau! Also got some nifty souveniers here.
We also went to Hilo Hattie's to shop and had a good lunch at Zippy's a local chain. Not fine dining but good! If you go to Hilo Hattie's you can take a free shuttle which is a nice drive through town and a good way to explore some for free. When you get there go all the way through the store to the very back room - the clearance section!!! If they don't have what you want in there you can go back and do the regular shopping. I got two darling outfits for my nieces there - originally I would've paid $50 for the pair but on clearance I paid $21 for the pair. Also got Hawaiian Festival t-shirts that were really pretty on clearance for $2.99. If we'd found the clearance room sooner we could've done more shopping but it was time for us to go - so shop there first!!!
What we did NOT do: go to Pearl Harbor - wish we would've checked this out more thoroughly/planned ahead. Basically, we only had a few days there and were told to plan anywhere from 6:30 am - 2:00 pm to be there and transportation close to $100. We also did not hike up Diamondhead - mostly because of a foot injury on my part. I have heard this is a phenomenal site - especially if you do it before breakfast first thing in the morning.
Finally - we were picked up from the airport by Mr. Kim of ABC Limo Service. He provided leis and met us in baggage claim. Our flight arrived an hour early but Mr. Kim had checked it out and was there to meet us when we got there. The limo was in great shape and I think the cost was $75 dollars including leis, etc. My kids were thrilled with the limo ride and loved the complimentary POG (pineapple, orange, guava juice) and chocolate covered macadamia nuts. For the trip back to the airport at the end of our trip we used Gold Star Limos. The also did a good job and the price- $30 couldn't be beat. The limo was a little bit tired looking, but so were we!!! This was also a very friendly driver.
This was a GREAT trip - I wanted to cry when it was time to leave.

  • Liked — Location, cleanliness, comfort
  • Disliked — expensive
  • Stayed March 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasanton, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 26, 2007

Where to start? We arrived in Honolulu Thursday 3/15/07 to prepare for our Sunday wedding. We stayed at the Hilton Hawaiian Village with no issues. That night I called the Outrigger Waikiki on the beach to confirm our request for a king bed and partial ocean view. The first time I called the operator "accidentally" hung up on me. The second call I was transferred to nowhere and the line rang for minutes. The third call, I was told quite rudely that my reservation had been canceled. The hotel refused to give me any more information and said I had to deal with the booking agency. It took two days to sort out, and instead of enjoying all the festivities leading up to the wedding I spent the time worrying about where we'd stay for the honeymoon. It turns out the hotel had my first and last names switched, and I had proof that it was booked correctly.

When we arrived at the hotel, the staff was cold and unwelcoming. Our room was wrong, as they had given us two double beds instead of the king we had requested months ago. We were supposed to have chilled champagne and treats waiting for us in the room and that didn't happen either. When I contacted the hotel the woman I spoke to argued with me about what came with my package. I had all the correct paperwork and was perfectly willing to show here, but she said "fine!" and slammed sown the phone. It was in the room waiting for us when we got back from dinner- warm, with no treats.

The room smelled old and dingy. The furniture was dusty and by the look of the bathroom we were happy that we brought Clorox wipes. We were on a low floor and our balcony door didn’t lock, so we had to lock up all our belongings well anytime we left the room and hoped the bags would be there when we got back. And no, the hotel did not do anything to help us with this one either.

The walls are very, very thin. We were woken up every morning by 6 AM by doors slamming, children running around, and adults talking. The first morning at 5 AM a school-aged boy was screaming so loud and painfully we called security because we were scared. It turns out that nothing was wrong and he did that a lot. That was for the first two days. The second two days had another family next to us with a bunch of kids crowded into the room. We could hear everything. We kept our "privacy please" sign on the door at all times when we were in the room, but housekeeping still knocked and woke us up. They did not take care to keep their voices down, even when they started at 8AM. I travel a lot, and this is the loudest hotel I've ever been in!!

The room was booked under my maiden name, but we gave specific instructions when we checked in about our married name. The morning newsletter said welcome "Mr. and Mrs. 'Maiden Name'"! I was crushed because I wanted this for my scrapbook. I asked for them to change it and add it to the next morning's flyer. They complied, but were not nice about it.

The first morning after the first night I went down to speak to the manager. We were exhausted and not enjoying our honeymoon at all, due solely to the Outrigger. I spoke to the Guest Services Manager, Brian, who looked and acted like he could not have cared less. He stared blankly at me while I explained our situation. He offered to move us, but could not accommodate our special needs (king bed, at least partial ocean view). I told him I wanted Outrigger to make a gesture to show that they appreciate our business and care that our honeymoon was being ruined. Even after telling him we like to sleep in and stay out late, he said the best he could do was breakfast coupons. I'm not complaining about getting something for free, but I wondered if he had heard anything I had said about sleeping in. In order to use the coupons we had to get up early. Good thing our thin walls helped us make it on time.

There were other issues as the weeks progressed that I won't add, but the worst part is that I wanted to speak to another manager and never got the chance. I called and went to the front desk every day and the answer was always "he's in a meeting" or "I'll have him call you". He (or she) never called and apparently is still in the meeting. Right before we left the hotel for the airport my new husband tried again. He had about as much luck as I did, but he was promised a personal letter of apology for all we experienced. I we do not receive that letter of apology we will report this hotel to the Better Business Bureau.

The big picture of this hotel is very thin walls, unaccommodating staff, overcrowded with kids, and being told "no" everywhere you turn. I will never go back to this hotel, much less any Outrigger. We stayed also stayed at the Hilton Hawaiian Village and the JW Marriott Ihilani on this trip and had no issues whatsoever.

  • Liked — location on main drag, Duke's, Hula Grill
  • Disliked — everything else
  • Stayed March 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Outrigger Waikiki Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Outrigger Waikiki Beach Resort

Address: 2335 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2941
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Honolulu
#7 Luxury Hotel in Honolulu
#7 Romantic Hotel in Honolulu
#9 Family Hotel in Honolulu
#13 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Waikiki Beach Resort 4*
Number of rooms: 525
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Amex, Travelocity, Odigeo and Tingo so you can book your Outrigger Waikiki Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Outrigger Waikiki On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Waikiki Beach Resort Hawaii/Honolulu
Outrigger Honolulu
Honolulu Outrigger

Owners: What's your side of the story?

If you own or manage Outrigger Waikiki Beach Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.