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“Great hotel, great service!” 5 of 5 stars
Review of Outrigger Waikiki Beach Resort

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Outrigger Waikiki Beach Resort
4.0 of 5 Hotel   |   2335 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2941 (Waikiki)   |  
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Ranked #10 of 83 Hotels in Honolulu
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel, great service!”
5 of 5 stars Reviewed January 1, 2013

My best friend and I stayed at the Outrigger Waikiki for a week away for her birthday. It was a fantastic stay and the Outrigger was a fabulous hotel. The staff there were magnificent and I would especially like to thank Heather who helped us plan trips and experiences for the week we were there. She was incredibly friendly, knowledgable and had great customer service skills. She even told us where to go out at night which we greatly appreciated! All the staff were great, from reception to the restaurants..we actually found this was the case all over Waikiki which was fantastic. The location of the hotel is also perfect, you can walk to all the good shops and the beach is right there too. We even walked to Ala Moana and it wasn't too far away. Thank you Heather and thanks to all the staff at the Outrigger Waikiki!

Room Tip: We were in a partial ocean view room on the third floor and did not find it too noisy.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, January 15, 2013
Aloha LS2012_13. Thank you for staying at the Outrigger Waikiki on the Beach. It is wonderful to hear that our concierge, Heather, was able to assist in creating a memorable Hawaiian holiday for you and your best friend. Our staff members are always eager to help visitors enjoy every minute of their vacation in Paradise. Your compliments will be forwarded to Heather and the entire Outrigger Waikiki team. We are also very happy to hear that you had a relaxing stay in your Partial Ocean View room. Mahalo Nui Loa.
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3,559 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,019)
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English first
Innisfail, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 31, 2012

Our recent 7 night stay at this property was excellent. Fantastic location right on the beach and central to all shopping and dining. The coin operated laundry at this property was very handy. Our room had an ocean view and was large and very clean. We were also able to check in at 8am after our 10hr flight from Sydney. Staff were pleasant to all guests. Drinks at Duke's Bar in the afternoon and tea at the Cheesecake Factory followed by evening walks and night shopping.
Fabulous! We will definitely come back soon!!!

Room Tip: Not much difference between partical ocean view and ocean view only price. If you plan on staying in...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, January 15, 2013
Aloha LISA L. Thank you for spending a week at the Outrigger Waikiki on the Beach. Your positive comments about our fantastic location, clean rooms, pleasant staff and on-site amenities are truly appreciated. Please come back soon for another visit. Mahalo Nui Loa.
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Orlando, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 31, 2012

We stayed here for 2 days while on a layover going to Kauai. The staff was fantastic to us, gave us a better room which was ocean view. Room was clean, neat and nicely decorated. Beach here is really crowded and very small, compared to others on the island. Sand is not very nice either, but great place for a couple of days stay only. Honolulu is a zoo, roads are crowded with a great deal of traffic and very expensive, bring your wallet if you plan to stay here for any length of time.

Room Tip: Ask for ocean view, well worth it.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, January 15, 2013
Aloha gk1957. Thank you for choosing the Outrigger Waikiki on the Beach during your layover to Kauai. We are very proud of our staff members who try their best everyday to ensure our guests receive a warm welcome throughout their stay. Mahalo for your positive comments.
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Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

The Outrigger was absolutely fantastic. Located right on the beach, the dining is great (Duke's is the place to be and Hula Grill does a great breakfast). Wouldn't consider staying anywhere else because its fabulous! Will definitely be back.

Stayed November 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, January 15, 2013
Aloha Mel N. Thank you very much for your five-star review of our property. It is excellent to hear that you would not consider staying anywhere else. We truly look forward to welcoming you and your family back to the beautiful shores of Waikiki. Mahalo Nui Loa.
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Fresno, California
Level Contributor
160 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed December 30, 2012

Our stay was pleasant (see separate reviews of Duke's and Hula Restaurant). We stopped in the Hula Bar for a drink on a busy evening. We got the last table. The drinks were both weak and watered down. We were walking out to go to another restaurant, and I decided to ask for the manager. (I talk to a lot of them; and I know if it was me, I'd like to know about a problem.) Kim came right out, apologized, and invited me to bring my wife back so they could make it right. We enjoyed Jimmy Buffett's (see separate review); and on our return decided to take her up on her offer. She came right back our and met us at our table and made sure we got great drinks. I think this speaks volumes about the Outrigger. Travelers can't expect everything to be perfect, but management's commitment to fixing a situation is what we should expect.

Room Tip: Partial Ocean View = from the balcony. Every POV room gets a sliver of beach/ocean to view. Rooms...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, January 15, 2013
Aloha Norm G. Thank you for sharing your experience at the Hula Grill. The Hula Grill is one of three famous oceanfront restaurants located on our property. The restaurant has always been known for its amazing views of the sunset, delicious island-themed cuisine, live Hawaiian music and warm hospitality. Much of its good reputation is due to the leadership of dedicated managers like Kim. Thank you for taking the time to speak with Kim and for giving her the opportunity to ensure you and your wife had a wonderful experience at the Hula Grill. Mahalo Nui Loa.
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Sydney, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 28, 2012

Stayed here recently with my 17 year old daughter and the hotel was very tired. The rooms are adequate sized but far from value for money. I would not consider staying here again - even with the ocean view room we had. Definitely better value at the Sheraton or Moana Surfrider.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, January 15, 2013
Aloha masterchefSydney. Thank you for staying at the Outrigger Waikiki on the Beach with your family. We are sorry that you were disappointed by the look of our property. We very recently completed a large renovation and have made extensive upgrades to all our guest rooms, corridors, elevators and pooldeck. Mahalo for sharing your feedback.
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Phoenix, Arizona
Level Contributor
137 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 345 helpful votes
4 of 5 stars Reviewed December 28, 2012

Checked in on a Friday and spent three nights there and had a great time. The hotel is amidst a heavily traveled tourist area, but is immediately along the beach and the room and view was great.

There was not much interaction with the staff but mostly they were very pleasant and cordial. One great attribute about the hotel and specifically the room we stayed in, was how quite the hotel was and while amidst a tourist area, it was quiet, which is a reason to go back.

The two restaurants on the ground level looking out over the beach had great variety and top quality food...definitely kudos to them on that point.

Room Tip: The ocean front room while costing a bit more was worth the view
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, January 15, 2013
Aloha JDSoul. Thank you for choosing the Outrigger Waikiki on the Beach. Yes, our hotel is located in a heavily traveled tourist area in Paradise. We are sandwiched by the relaxing shores of Waikiki Beach on one side and the energetic beat of Kalakaua Avenue, Waikiki's most popular strip, on the other. For our guests, we try to provide the best of both worlds on property. We feature casual and fun oceanfront restaurants, unique shops, live Hawaiian entertainment nightly and quiet, comfortable rooms to rest in. Please come back soon for another great visit. Mahalo!
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Additional Information about Outrigger Waikiki Beach Resort

Address: 2335 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2941
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Honolulu
#7 Luxury Hotel in Honolulu
#8 Romantic Hotel in Honolulu
#9 Family Hotel in Honolulu
#19 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Waikiki Beach Resort 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
Outrigger Waikiki On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Waikiki Beach Resort Hawaii/Honolulu
Outrigger Honolulu
Honolulu Outrigger

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