We stayed at Outrigger based on reviews on trip adviser. Everything from check-in to check out was excellent. On check-in, the room offered was on the 2nd floor. I requested a higher floor. Mai was so polite and accomodating, offering a higher floor and an upgrade for a small fee. I did not bargain for a lower fee. The room offered was an oceanfront on Waikiki Beach on the 10th floor; a premium room with a huge Jacuzzi! The view was magnificent of the beach,ocean, and Fountainhead.The bed was very comfortable as the hotel just underwent massive renovation and decoration. The room was clean, ready, and completely furnished. We never had to request anything. Yes, one elevator is still not running. Perhaps the hotel was not full, but I never encountered any delay of the working elevators. The lobby is beautiful, the staff was polite and helpful at all times. There is a small store in the building that has most last minute items and snacks. There is also an ABC market across the street. This hotel is located in the middle of everything. Walking distance to restaurants and attractions. The Pink,Green,Red trolley stops right in front. Speedyshuttle was prompt and knew the area, able to answer questions and recommend restaurants. Dukes is in the lobby, a Hawaiian must stop with excellent Mai Tai's, food and service. And you can get served right on the beach, no need to change out of a suit. I do recommend a bathing suit coverup for walking through to the beach; it's just nicer. I really can't say enough nice things about the hotel and its staff. They were also pleased that when we checked out, we were heading for a sister property on Maui. I don't know if they called ahead, but when we arrived in Maui, they greeted us by name coming through the front door. I hope the hotel manager reads this review. If there has been recent "personnel training efforts" it shows. the staff was super. While in Honolulu we went to Pearl Harbor, an absolute must see. It was also Dec 7, and they held the 2nd annual parade that goes right in front of the hotel. Friday night there are fireworks on a neighboring beach. And Sat Dec 8th, Santa arrived on the beach in an outrigger canoe! All this and never having to go anywhere to see it. This hotel is a great choice location!
My 10th floor room on the oceanfront with a Jacuzzi, 1024, was wonderful. If you can afford it, get...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 1, 2013
Aloha vicki c. Thank you for being a TripAdvisor user and for choosing the Outrigger Waikiki on the Beach. Your compliments about our superb and helpful staff has been reviewed by the hotel manager. We are delighted that you were able to stay in a Deluxe Oceanfront room. This room category is perfect for vacationers who travel as a couple. All of our Deluxe Oceanfront rooms feature the best possible water views from a spacious lanai with glass railings. The room interior has a king sized bed and Jacuzzi tub for after-the-beach relaxation. Mahalo for sharing the details of your wonderful experience. We hope to you again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.