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“Spacious suites, nice location.” 4 of 5 stars
Review of Grand Waikikian Suites by Hilton Grand Vacations

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Grand Waikikian Suites by Hilton Grand Vacations
4.0 of 5 Hotel   |   1811 Ala Moana Blvd, Honolulu, Oahu, HI 96815   |  
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Ranked #23 of 82 Hotels in Honolulu
philippines
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
165 helpful votes 165 helpful votes
“Spacious suites, nice location.”
4 of 5 stars Reviewed November 11, 2012

We stayed at the a two bedroom suite at the Grand Waikikian Suites for seven nights as guests. The lobby was huge, impressive and tastefully decorated. We arrived early in the morning and as expected, our room was not yet ready. They do have though a hospitality room with plenty of seats to rest, spaious dressing room, several shower and toilets.Complimentary refreshments like coffee,tea and orange juice were offered too. Our suite was spacious and I love the interiors. There's a washer and a dryer provided and a steady supply of laundry detergent too. The kitchen was equipped with a big oven, microwave,blender and coffeemaker. On the downside, I find the cooking pans quite small if you're cooking for a family of five and they don't have any larger pans so that made our cooking options limited because of this. It's unfortunate because all their appliances were in full size (big ref, big oven,big stovetop). I also find the housekeeping inconsistent. On our arrival, I found some drawers very dusty and so were the lampshades and other furnishings. We stayed for seven nights and there were days when housekeeping was neatly or badly done. Most days it's not good.If not for this, i would rate this hotel a five. . The location of this hotel is excellent. Not in the busy area but still with quaint little shops and restaurants around. The beach in the property is quite nice and just walking distance from the hotel. Bell service was exemplary and we did not encounter any problem with the staff. The free dvd rentals helped us relax in the evening before going to bed.

I hope the management would take our reviews seriously. These are small but important details that can make a big difference.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Grand Waikikian Suites by Hilton Grand Vacations, responded to this review, November 20, 2012
Thank you for staying at us and for taking time to give your input to my resort team regarding your most recent stay. We were delighted to have you as a guest at our resort and are very happy to see that you were extremely satisfied with the overall experience of your stay.
Although your overall scoring reflected a good vacation experience, I wanted to take a moment to apologize for any issues you may have had with the cleanliness of your room. Please know that our team wants to ensure that every component of your vacation is nothing short of excellent, and will always take the time correct any issues that are brought to our attention. To ensure that any challenges you experienced related to the cleanliness of your room are resolved, I will be sharing your input with our housekeeping management team so they can review and follow up with their team.
On behalf of the entire resort team, I would like to thank you once again for sharing your responses with us and look forward to the opportunity of having you as a guest at our resort.

Shiho Natori
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
San Diego, California
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 5, 2012

We are owners and decided to stay here. The rooms need a makeover and are ready for the long await update. The pools are small and seemed very crowded. It seemed like everybody was smoking on there lanai which came into your room! The plus side was the beach and location these hotel can not be beat. The service was second to none. It seemed that the elevators were very slow and always full. The beach is the best on the keys.

Room Tip: High floors on the corners quiet and relax
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  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Grand Waikikian Suites by Hilton Grand Vacations, responded to this review, November 8, 2012
Aloha and thank you very much for staying with us in Hawaii and taking the time to write the review! We really do appreciate the feedback from our guests.

We are in a constant scheduled renovation and work floor by floor and room by room in accordance with the owner’s desires and direction. Presently we are upgrading the hallways and doors, followed by various aspects of the rooms. As our guests enjoy staying with us so much, it can be difficult to accomplish our renovations on schedule, but that is our goal. To alleviate the pool congestion, we are currently undergoing a major renovation of the Tapa Pool which will be completed shortly, and are looking forward to our guests’ reaction and feedback when newly opened. Once the Tapa renovation is complete, all 5 of our pools will be operational!!

Hawaii’s hotels are all strictly no smoking. We do our utmost to enforce the No Smoking rule, but it can be difficult at times even with printed material and signs. We will continue to educate our guests about the no smoking laws in Hawaii. We were particularly happy to hear that you really enjoyed our beaches and service, because we also enjoy our beaches, and also enjoy giving the aloha service to all of our visitors.

Mahalo from the islands.

John R. Reagan
Resort Manager
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phoenix
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed October 26, 2012

We had a long weekend from work, so we took a trip to Oahu. We rented a car because I'm not into taking a bus, and although we've stayed at the Hilton Hawaiian Village many times, I had a hard time finding the Grand Waikikian entrance. Minor detail, but we parked in the parking structure and made our way to the Grand Waikikian. Let me say, first of all that this place is gorgeous. It is very warm with floor to ceiling Hawaiian wood. Check in was a breeze and they welcome you with a Hawaiian necklace and a gracious Aloha and treat you like royalty. The room was not cheap, so our expectations were high. Our room was on a very high floor, but the elevator was quick and there really are very few suites per floor. The suite was great with a full kitchen and all utensils and soaps. There's a stacked washer and dryer. There are two Samsung TV's and a built in eating area. The suite was very well-apointed and would be perfect for families. And how nice to be able to wash your bathing suit and put it on clean and dry every day!!

There is a gift shop in the lobby that stocks everything you need if you would like to cook. It is set back from the beach, but not far. We had sort of a city/mountain view but you still got a peek at the ocean.

This is a time share property, so watch out for the hard sell. They will call you the second you walk into the room and invite you to come down for their pitch and "free" gift. They are very polite however.

It is a very short stroll to Ala Moana shopping center. Try the Mai Tai Bar on the top floor with ocean breezes. It was the best.

Can't wait to return.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 23, 2012

This Hotel is extremely beautiful and very classy. The rooms are fantastic - everything is brand new/modern, very spacious, and SO clean We had a one bedroom on the 28th floor mountain/city view. We were there as part of a timeshare exchange, but we only stayed for four days. Whenever we needed anything - especially clean towels, they were right there with them, at no charge. The only time we heard traffic was when we sat on our balcony, we were never disturbed while the sliding door was closed. We were treated to a nice little gift basket on our arrival for our honeymoon- really nice - above and beyond! Check in was a little slow - but extremely friendly. The valet and bellman were also very friendly. Improvements needed with concierge: two employees were very hard to approach and took time to "warm up" to us. When giving directions they acted as if we knew where we were, pointed, and rushed us along. And when I asked for opinions on restaurants for dinner - He abruptly pointed out the restaurant on site - which is probably a great restaurant, but I wanted personal/local advice and options. Then he handed me a magazine and said look at these restaurants. So I figured out our place to eat that night - and it turned out brilliant (might have to do a review on the Westin Surfrider restaurant!) For a snorkeling trip I was directed to a lovely young women at the inside office concierge - she was a doll - wish I got her name. So maybe go to the office concierge and not the concierge desks along the hallway?
The turtle snorkel trip was great! Right at the Hilton pier - great staff, and we got to see turtles. AND it's only a one and a half hour trip! Which is great for a quick little trip right off shore, doesn't take up the entire day.
Ok, read everyone elses reviews, it's a large resort. Lots of walking - its part of the Hilton Village. But close to a great little outdoor shopping area. The lagoon is freezing, couldn't get in, and the sand is really rough on the feet- but it's man made. Not enough Pools for the size of the resort and not enough chairs-the kind of hotel to get up early and get your chair. I abolutely refuse to do that. The Tapa pool was closed during our stay. Towels are awful!! Little little towels, and worn out. I think they should update these. And the one hot tub - close to the grand waikikian, closes at 7 PM - WAY too early!!!! That was a bummer.
The beach on the Hilton side is cramped - and they charge something like $36 for beach chairs and umbrellas. I would just go down a little past Tropics and sit on the beach there - seemed MUCH less crowded. Tropics - great apps and happy hour music/band!
I think this is not good for couples looking for romance- crammed up with families. Even in October. And I personally didn't enjoy Waikiki, especially on a honeymoon. Great to see the beach, diamond head, and have a great dinner and late night in the city, but one day/night was enough for me (I live in Philadelphia, I'm over the city vibe - but others look for that type of action with things at least being open late). Was easy to walk around - no choice, couldn't get a cab on the street! Great walkway along the beach from Hilton down past many properties, and lit up at night. And an awesome sunset - one of the best we were able to see. For a more relaxing time for couples I recommend the North Shore. We rented a car for a day and headed up there (about an hour drive) - it was amazing! And Pearl Harbor is very close also - the main reason we came to visit Oahu.
Overall - Not one complaint about the room - great accomodations! And most of the staff was extremely friendly!! Just decide if you want city atmosphere, lots of walking, and many families. The atmosphere of this hotel (Grand W) is certainly high end and classy! It's a shame they rely on the Hilton Village for ammenities - that's where things go down hill just a little.

Room Tip: Higher is better to help avoid traffic noise. I thought the elevator ride was pretty quick, not muc...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocklin, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 23, 2012

This resort is disappointing. To go to any swimming pool, we had to go down 23 floors, walk through two to three lobbies, up to100 yards to relax in a pool or jacuzzi.
We are actual HGVC owners and decided to come to Honolulu for the first ime.
This will be our last time in Honolulu. We "spent" extra points for a Premier room. However, the view which was billed as an Ocean View, should have been called an Ocean Peak.
The rooms are very nice and well appointed, but, since they are new, they are smaller than the other towers, and have less desirable views.
We just checked in today, so I guess our disappointment shows! Is a pool and a Jacuzzi with an available lounge chair too much to ask?

Room Tip: If you have children in the party, choose another tower. It will be bigger and have a pool.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Grand Waikikian Suites by Hilton Grand Vacations, responded to this review, November 1, 2012
Thank you for staying with us on your most recent trip to Waikiki. We are concerned that your stay was a disappointment to you and hope that on your next visit we can meet your expectations and match your desires with your room category, tower and pool proximity. In the Hilton Hawaiian Village we have a total of 7 towers, 4 pools open now, with our Super Pool undergoing renovation (opening soon) to make it an even better experience for our guests. For ocean swimming guests, we have our protected lagoon, and for those more adventuresome, we have Waikiki Beach with the waves, turtles and other sea life.

Thank you again for staying with us, and we are looking forward to your next visit.

Mahalo

John R. Reagan
Resort Manager
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Chesapeake, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2012

Stayed at the new tower Grand Waikikian. Nice, but no fitness center. Had to walk over to the Kalia tower. Not a great facility. Crowded at any time. Stale air from lack of adequate ventilation.. Nice kitchen in room. But why the tub in the bedroom? Water in the pools and lagoon was too chilly.
Very crowded on the grounds and they have another tower on the drawing board.
Street noise on Ala Moana Blvd was deafening.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chilliwack
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 15, 2012

We decided to go to Hawaii for our 40th anniversary and thought we were fortunate to be able to stay at the Grand Waikikian. The suite were absolutely beautiful but that was where it all ended. We had wanted to cook some of our meals in the suite which we did but they only had four plates, forks, cups, 4 towels, 4 face clothes etc.. So the dishwasher and washer/dryer was going all the time and for a resort that encourages their guest to save water and energy it was a joke. We had wanted to make breakfast in the suite but there was no egg flipper and when I called they stated that they did not provide them and that I could go and buy one. Great rice cooker though.
We travel a lot and I am used to getting nickeled and dimed by resorts but i was in for a shock when they $25.00 and fifty dollar you to death. $25.00 a day for parking and if you did not valet park you had to park a faie distance away from the entrance to the hotel. If this wasn't enough the charged you 16.00 for a chair on the beach and $30.00 for an umbrella.
We were ignored by most staff and was even glared at by one while the Japanese guest were treated royally. We sat and watched as the staff lavished Asian guest ahead of us with leis, chocolate and beach bags. We got one box of chocolate. When I said something they reluctantly gave us a couple of things.
I felt that I was being tolerated and not welcomed by the majority of staff. Very disappointing.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Grand Waikikian Suites by Hilton Grand Vacations, responded to this review, November 1, 2012
Thank you for choosing the Hilton Hawaiian Village as the destination for your 40th anniversary and for taking time to give your input regarding your most recent stay. We were delighted to have you as a guest at our resort and would very much like to improve upon the services you experienced while here.

Every member of our team wants to ensure that our guests are leaving our resort feeling extremely satisfied. To ensure that your experiences are indeed resolved and not allowed to be experienced by other members and guests, I will forward your concerns to appropriate department heads to review with their team.

On behalf of the entire resort team, I would like to thank you once again for sharing your input to us and look forward to the next opportunity of having you as a guest at our resort.

Mahalo,
Shiho Natori
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Waikikian Suites by Hilton Grand Vacations

Address: 1811 Ala Moana Blvd, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#13 Family Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#26 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Grand Waikikian Suites by Hilton Grand Vacations 4*
Number of rooms: 331
Official Description (provided by the hotel):
The Grand Waikikian™ Suites by Hilton Grand Vacations is located on the grounds of the Hilton Hawaiian Village Beach Resort & Spa. This 38-story tower heralds a new era of elegance in the oceanfront paradise of Waikiki, a Hawaii destination of romance and dreams, of cultures and cuisines. With the surrounding Hawaiian Village at your doorstep, you can dine in over 20 restaurants and lounges, find that perfect souvenir, or enjoy a wide variety of activities the whole family will enjoy. Enjoy the Grand Waikikian™ Suites by Hilton Grand Vacations six swimming pools including the new Paradise Pool. Accommodations include One and Two-Bedroom Suites. ... more   less 
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Also Known As:
Grand Waikikian Suites By Hilton Grand Vacations Hotel Honolulu
Hilton Hotels Honolulu
Hilton Hotel Honolulu
Grand Waikikian Suites By Hilton Grand Vacations Hawaii/Honolulu

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