The first room we had was on the 18th fl, it looks clean and roomy, there were casing for the mattress and box spring, no sign of bed bugs until the second night, it was on the base board (carpet). Notified front desk and was upgraded to a suite on the 23rd fl. Some college kids checked into the room next to our suite on the second night, you can hear all their conversation. They were also smoking in the room the next day afternoon, and we did notify the front desk and they had sent a security up right away. Luckily they were only there for two nights. The location was excellent and the staff are very friendly and helpful.