Check in staff very polite and helpful, i had read other reviews and was nervous about staying here. Our room was on the 4th floor at the front and apart from News Eve we were not bothered by the street noise. The room was small but adequate. Breakfast is a disaster, eat anywhere else and it will be better. Coffee is like dishwater. My platinum priority club acknowledged but nothing else, no upgrade. Would i stay here again, not if i could find another hotel.