We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Even with the new renovations - NOT WORTH IT” 3 of 5 stars
Review of The Royal Hawaiian, a Luxury Collection Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Royal Hawaiian, a Luxury Collection Resort to your Saves list
The Royal Hawaiian, a Luxury Collection Resort
5.0 of 5 Resort   |   2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
4th Night Free/Breakfast
Ranked #20 of 82 Hotels in Honolulu
Certificate of Excellence 2014
New York
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
“Even with the new renovations - NOT WORTH IT”
3 of 5 stars Reviewed October 8, 2009

I travel to Hawaii twice a year and I am also a SPG Platinum member. This was my first stay at the Royal Hawaiian since the much needed renovations. Upon check in valet was friendly but assumed that we were not guests... once we told them that we were checking in they then catered to us. Upgrade was not avail to an ocean view room so we were given an option of a newly renovated suite in the historic wing with a garden view Vs our confirmed reservation in the beach front tower ocean view. We choose the suite. The room was nice and remodeled with eccentric modern furniture... They do leave little bananna bread treats just for the 1st night. The walls are paper thin and we were able to hear the guests in the other room... Unfortunately, the paper thin walls was the room where the King size bed was. Bath Amenities are great. No fitness center... we were directed to go use the Sheraton's fitness center. Poolside we were not allowed to enter the "Beach Tower Guest Area" because we were staying in the historic wing... I spoke with the employee and expressed to her that we were booked for the Tower Room but was "upgraded" to a historic suite... She told us to speak with the front desk. We didnt bother doing so, but i mentioned it at checkout and was told that the historic guests didnt have access to the beach lounge... i wanted to rip my hair out but let it go...

Overall, I feel that for this iconic "5-star" hotel, should be more attentative to details, as well as recognition to SPG members. Not worth the rate of the rooms. I have been to Hawaii over a dozen times and even as a Platinum SPG member looking foward to the opening of the "new" Royal Hawaiian was greatly dissapointed.

If you are not an SPG member then DO NOT STAY HERE! It IS NOT WORTH THE MONEY!!! If your going to pay $300-$400/night then you might as well stay at the Halekulani Hotel (blocks away - a REAL 5 Star hotel) or at the Kahala Hotel (not on Waikiki Beach but 15 mins away via free hotel shuttle to and from Hotel to Waikiki - This is where the Obama's and many royalties, and celebrities have stayed at).

If you are an SPG member then I would recommend staying at the Westin Moana Surfrider (typical Westin with the feeling of being one guest out of a million, but at least you pay half the room rate then the Royal Hawaiian!). SPG's wanting to really stay at a 5 Star property in Hawaii should only look at The St. Regis on Kaui or other Hotel/Resorts outside of the SPG network.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,184 reviews from our community

Traveler rating
    1,207
    557
    247
    100
    73
See reviews for
594
1,062
79
99
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (548)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hawaii
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 8, 2009

Want to start off by saying that i truly loved the hotel but i think the highlights were the location and surrounding beauty. Its never good when you have to wait in line 20 minutes for check in to any hotel but one that you are paying $300+ per night, its definatly not good. The loby was beautiful and they did provide us with some juice and a lei apon check in which was nice. As we walked to our room, which was on the first floor, we were struck by the smell of dead, rotting gecko's ( if you live in Hawaii, you might know what this smells like) and it was gross. Upon arrival in our room, we were greeted with lines of ants marching up and down our walls. We called the front desk and when they took forever to respond, we just went back down to the lobby and informed someone. They said they were going to get us a different room and asked if we would like to go to the bar and wait with a Mai Tai which was nice. Our second room was identical and worked out fine. One of the things that really upset me was that they advertise on their NEW website that they have complimentry limo service but when i called to ask for it (already 10 blocks away from the hotel) they informed me that they do not have it anymore and that they dont have any hotel transport so i was going to have to walk back! Urgggggg

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2009

From the moment you arrive at the Royal Hawaiian you are overwhelmed with amazing beauty. The hotel is absolutely stunning with his beautiful pink architecture, the gorgeous details everywhere. We started out in a tower room but they have not been remodeled and our room really wasn't as amazing as we'd thought it would be. The showerhead wouldn't stay upright, the tub was in need of some serious help, but there was an attached balcony with the most amazing view of the ocean. After expressing some concerns to the hotel staff they immidiately moved us to a room in their updated side of the hotel and assured us they are working on remodeling the tower - which I can't wait to see! The main part of the hotel has been beautifully remodeled with gorgeous wallpaper, beautiful bedding and accent furniture and amazing views of the beach. The amenities are quite nice as well - the most amazing smelling toiletries, the location can't be beat, special section of the beach set up with chairs and umbrellas and towels, and there's even a limo that can be rented free of charge in advance! They have several dining options on-site, we also visited the Polynesian Culture Center (amazing!), swam with dolphins on Ko'Olina (highly recommended) and drove up the North Shore. I had the most amazing birthday vacation at the Royal - the hotel itself is just the most beautiful place I've ever seen so far, walking distance to shopping, but it definitely makes you never want to leave!!!

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, USA
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2009

The Royal Hawaiian is an oasis in overbuilt- highrise ridden Wikiki beach. It's one of the first hotels ever built on the beach and with the rennovation they've preserved some of the beautiful historical elements. The staff is wonderful, you're greeted with leis and they make sure to treat you with a bottle of sparkling wine and treats especially if they know you're celebrating a special event. I wouldn't recommend the tower rooms since they look like hotel rooms in any average chain. The main hotel rooms are stunning and feel very special. If you need a huge bathroom they're not for you but honestly, how much time do you need to spend in a bathroom when you're on vacation?

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 28, 2009

We ended up at this hotel for a few nights after the Sheraton next door botched our reservations and couldn't get us the room we were confirmed for. Everything at this hotel is top notch. the grounds are lush and very quiet - much different than the train-station feel of some of the large hotels on the strip. It's set back from the busy Kalakaua Ave, but still within walking distance from it. A really great location.

Unlike the other hotel we stayed at, the customer service was top-notch, and really made us feel like VIP guests. It's a little more money than most of the other hotels, but it's worth it if you are looking for an extremely nice and quiet place to spend your vacation.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2009

Much has been written about the Royal Hawaiian (The pink palace) and it is all true. Amongst all the glitter, glitz, rasamataz and pace of Wikiki beach, the Royal is able to provide a sanctury, exceptional service, attentive staff and standards that many other hotels can only dream about.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 23, 2009

I have stayed here for over 10 years and loved the hotel and would stay again, but the renovation is a disappointment. The hotel staffers that have been there for years are wonderful, and without them, it would not be nearly as nice. The rooms look like a W hotel, with dark, cold colors with ugly shades of green. They used to be very warm, with nice beiges and pink accents. I wish they had stayed with the old colors, or something close. The Surf Room has been ruined. The joy of it was the indoor/outdoor feel -- even if you were several rows back from the front, you could feel the ocean. Now, the room is called the Azure, the doors are shut and it is heavily air conditioned, and it is chopped up. There are cabanas IN FRONT of the restaurant along the best beach-side location. No one uses the cabanas as they cost $500 a day. I was there two days and not once did anyone use them. This is an example of the very bad decisions made in the renovation. The beautiful chandeliers in the public areas have been removed, another dumb decision. Everyone loved the chandeliers. They are considered very important in fine New York and European hotels. The air conditioning system was not updated, and it needed it. I heard people say that the "old money" who have seen this will not return. Nonetheless, the building itself is wonderful and its possible to have a very nice stay. If the owners are smart, when it comes time to repaint and do ordinary maintenance in a few years, they will go back to the old color scheme.

  • Stayed September 2009, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHManager, Revenue Manager at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, September 29, 2009
Mahalo nui loa for your review of your recent stay at The Royal Hawaiian. We are sorry you are disappointed with the renovation of the resort, but would like to share with you some facts about this historic resort that you may not be aware of.

The chief architect of the renovation, Rob Iopa from WCIT Architecture is Native Hawaiian and he desired the renovation of the "Pink Palace of the Pacific" to be respectful of both the rich cultural heritage of the resort's location on Waikīkī Beach and the its history as an iconic symbol of luxury and romance during the birth of 20th century tourism to Hawaii. Mr. Iopa worked very closely with Philpotts and Associates, the design firm, studying the original blueprints and vintage photographs of the hotel. It was their intent to restore and revitalize the original spirit of 1927 hotel to The Royal Hawaiian. Many of the local residents who know and love The Royal appreciate their work. In fact, since reopening in January 2009, The Royal Hawaiian has received a "Preservation Honor Award" from the Historic Hawaii Foundation and a Kukulu Hale Award from NAIOP Hawaii.

Some, we realize, loved the resort just the way they remembered it 10, 20 or even 40 years ago but even at that time, it had been changed from the original in numerous ways. In 1927, only the exterior of the hotel was pink, not the sheets or pillowcases. The glass chandelier (it wasn't crystal) that you remember was actually a hand-me-down from the Moana Surfrider which underwent a historic restoration in 1989. The outdoor dining area of the old Surf Room restaurant was installed in the early 1980s when Wes Zane (now proprietator of Formaggio Wine Bars) worked as a busboy and suggested the idea to his manager. The new restauarant Azure is now one of the most popular seafood restaurants in Hawaii and is sought for its breathtaking design and wonderful, imaginative cuisine. Sante magazine will be recognizing the restaurant with an award later next month. The beachfront cabanas are a wonderful place to dine in the evening for a romantic dinner or other special occasion or personal treat.

We hope that when you return to Hawaii, you will visit The Royal Hawaiian again and want to learn more about the amazing history of the resort. When we reopened, the vast majority of our longtime employees returned to work and are so proud of all of the changes to the icon they love so much. We would be happy to share with you why we consider The Royal such a special place and how the renovation has restored the grandeur and romance back to the first luxury resort in the Pacific. We are sure you will be amazed by the incredible details of our storied past.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Royal Hawaiian, a Luxury Collection Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Honolulu
#8 Luxury Hotel in Honolulu
#10 On the Beach Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#15 Business Hotel in Honolulu
#16 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
The Royal Hawaiian, a Waikiki Beach Hotel, has Abhasa Spa, renowned restaurants, and a pool with a waterslide and cabanas. We have gorgeous indoor and outdoor event space for weddings and meetings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Starwood, Priceline, Cheap Tickets, BookIt.com, Odigeo, TripOnline SA and Jetsetter so you can book your The Royal Hawaiian, a Luxury Collection Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

Owners: What's your side of the story?

If you own or manage The Royal Hawaiian, a Luxury Collection Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.