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“Old World charm and luxury” 5 of 5 stars
Review of The Royal Hawaiian, a Luxury Collection Resort

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The Royal Hawaiian, a Luxury Collection Resort
5.0 of 5 Resort   |   2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815   |  
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4th Night Free/Breakfast
Ranked #22 of 82 Hotels in Honolulu
Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Old World charm and luxury”
5 of 5 stars Reviewed February 6, 2014

If you want to be directly on Waikiki Beach in the heart of Honolulu, experience old world charm, be treated like a king, and have many options, this is the place. This was my first trip to Hawaii. I admit that I was part of a group traveling as a reward from my company. But this hotel has it all. I worked out in the gym every morning. It was more than adequate. We walked out to the Mai Tai lounge for breakfast right on the beach. Spectacular views of Diamond Head. There are dining and shopping options all around you within a short walk. The hotel bar had friendly bartenders and they make a good drink. The restaurant was top notch. Friendly staff everywhere. The room was clean and bright (garden view). The shower was great. Glass wall and door on one side, tile all around. Big shower head. The room was charming with a desk, refrigerator, and chairs. Do not ignore the history of this place. There is a lot of information just in the pictures on the walls. It is worth buying the "Pink Palace" book that they have for sale there. One of the best hotels that I have ever stayed in.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 7, 2014
Dear Hockey D,
Thank you so very much for taking the time to share your review with us. We're thrilled to learn that you enjoyed an exceptional vacation with us at The Royal Hawaiian. We're also delighted to see that you appreciated our resorts historical charm, as this is truly what makes The Royal stand out from many of neighboring resorts. We hope to welcome to you back again soon to the "Pink Palace of the Pacific."
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,985 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (485)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
foster city
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 6, 2014

Your wish is their command! Staff are the friendliest people on the planet.......I can't say enough on how much they added to our vacation. We decided to spend the money for an ocean view room. We had the best of both worlds. Our room was in the historic section.....from the beautiful carving on the door to the well appointed room.....to the incredible view of the ocean, Diamond Head, and garden below. The shopping and dining experience......also five stars. What more can I say!!!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 7, 2014
Dear geri b,
We're delighted to learn that you enjoyed an exceptional vacation with us here at The Royal Hawaiian. Thank you for sharing your many kind comments regarding our ambassadors and accommodations. We hope to welcome you back again soon.
Warmest aloha,
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Seattle, Washington
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 5, 2014

We stayed for five nights in late January, 2014. Had a room in the beach front tower, which was terrific. We were particularly impressed with the staff --check in, restaurant, around the pool, etc. Very warm and gracious people. We loved the hotel and the experience. The room was quiet. The AC worked well. We would, however, not recommend this hotel unless you have a room in the tower. The rest of the hotel looks pretty old, and the other rooms don't have balconies or the ocean front outlook. The only negative concerns their practice of charging daily for chairs on the beach or several of the chairs around the very small pool. Perhaps 30% of the chair space around the pool was taken by umbrellas and chairs they charged for (they were pricy) and while we were there those were empty most of the time. They should use that space for free chairs, particularly because there are so few chairs anyway because the pool area is so small. This was not, however, a big deal to us and we still will return to the hotel.

Room Tip: book ocean front tower
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 7, 2014
Dear Evan S,
We're delighted to learn that you enjoyed a wonderful experience here at The Royal Hawaiian. Your kind comments are greatly appreciated and your feedback regarding the beach and pool chaise lounge program is valued. We look forward to welcoming you back again soon.
Warmest aloha,
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Fairview, Texas
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2014

We stay here every Jan-Feb and love the hotel. Always the friendliest staff and the hotel location and amenities are superior. The hotel site directly on the beach and all you hear is the waves and not the city noise. The Mai Tai bar offers great options for quality food and drinks. While the Azure restaurant menu is not your typical resort affair.
Well worth the little extra for a real paradise experience.

Room Tip: While the beach front rooms offer great views of the ocean and are worth the money, the other rooms...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 7, 2014
Dear jmsbis,
It's always such a delight to hear from our return guests such as yourself. We truly appreciate your loyalty to The Royal Hawaiian as well as to Starwood Hotels & Resorts. Thank you for sharing your lovely comments regarding your stay and moreover, thank you for choosing The Royal Hawaiian. We look forward to welcoming you back again next winter.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Florida
1 review
5 of 5 stars Reviewed February 4, 2014

I got a deal on the room and the room was awful. Tiny, a bit shabby and the shower wouldn't drain. I guess you get what you pay for and this Hotel is expensive. Housekeeping was wonderful and I had a great time. Just know when you go thru a discount reservation you get the dregs of the place!!!

Room Tip: you get what you pay for!!!! no deals
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  • Stayed December 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 7, 2014
Dear jmsbis,
Thank you for taking a moment to review your recent stay with us. We truly regret to learn that the room provided did not meet your expectations and we apologize that this may have hampered your vacation here at The Royal Hawaiian. Thank you for sharing your kind words regarding our housekeeping ambassadors; we truly appreciate this. We hope to have the opportunity to welcome you back again.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 3, 2014

One of the best location in Waikiki. Awesome Mai tai. I stayed at the newer, tall building and it was clean and quiet. The hotel has the charm of old Hawaii and all the amenities and things you'd expect from a new hotel. Great staff, good price for the location and quality. I'd definitely go back.

Room Tip: Good rooms with a great view comes at a higher price but worth it.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 7, 2014
Dear PeterTraveling,
We're delighted to learn that you enjoyed a lovely vacation with us here at The Royal Hawaiian. Thank you for the kind comments regarding our famous Mai Tai, our wonderful ambassadors and our ideal location. We hope to welcome you back again soon.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delmar, NY
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 2, 2014 via mobile

Honolulu is a big city, too crowded for my taste. Once we entered the driveway of the Royal Hawaiian, we were in an elegant oasis. The doormen and reception staff made us feel like we were the most special clients they had ever had, as if they were waiting just for us. We were upgraded to a suite--as I say, they made us feel very special--but the standard room we had booked looked very comfortable as well.
Housekeeping staff was in the hallway whenever we were out of our room, and they never failed to greet us, offer assistance, answer questions. Our suite and everything in it sparkled.
We chose the older building, which is full of character...tall ceilings, nice light from the windows, a view of the gardens. The doors to each room are unique. Housekeeping staff explained they were carved in the Philippines, part of the original hotel.
If you don't want to venture outside the oasis, there are rocking chairs to sit in, a wide veranda to stroll, complimentary Mai Tais and great dining at Azure.

If I return to Honolulu, I will not stay elsewhere.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, February 4, 2014
Dear coast2coastDelmar_NY,
We're absolutely delighted to learn that you enjoyed an exceptional stay with us at The Royal Hawaiian, a Luxury Collection Resort. It's always our greatest pleasure to welcome guests and to make them feel not only special, but also comfortable; The Royal should feel like home whether it's your first visit or your twentieth. Thank you for your very kind comments regarding our housekeeping ambassadors as well as our bell men. We truly appreciate the time you took to share your review and we hope to have the wonderful opportunity to welcome you back again.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#12 Romantic Hotel in Honolulu
#12 On the Beach Hotel in Honolulu
#16 Business Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
The Royal Hawaiian, a Waikiki Beach Hotel, has Abhasa Spa, renowned restaurants, and a pool with a waterslide and cabanas. We have gorgeous indoor and outdoor event space for weddings and meetings. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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