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“Wonderful paradise!” 5 of 5 stars
Review of The Royal Hawaiian, a Luxury Collection Resort

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The Royal Hawaiian, a Luxury Collection Resort
5.0 of 5 Resort   |   2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815   |  
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Ranked #22 of 82 Hotels in Honolulu
Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
“Wonderful paradise!”
5 of 5 stars Reviewed January 6, 2014

If you stay this place, you feel totally different place in the middle of Waikiki.
I stayed three nights in Ocean studio Suite. Had wonderful view as well as wonderful service!!
Pool size was really small but had nature pool in front of hotel.
Definitely wanna be back there.
If you are SPG Platinum member, you could get continental set menu for brekkie.

Stayed December 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 8, 2014
Dear JJ012,
Thank you for taking the time to share your wonderful review of your recent stay with us at The Royal Hawaiian. We're delighted to learn that you enjoyed your oceanfront accommodations and we hope to welcome you back again soon.
Warmest aloha,
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1,991 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (487)
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Burnaby, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 5, 2014

I have been going to this hotel for years and have fun every time I go. I took my daughter and grandson this time and even though it is very pricey at Christmas time, it was well worth it. The shopping and restaurants are close by. We really enjoyed the trolley lights on Christmas eve.
Also all the tours are well organized as far as pickups and returns to the hotel.

Room Tip: The best rooms are located in the tower as you get a view of the beach and ocean. They always have...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 8, 2014
Dear Miry2014,
Thank you for your continued loyalty to The Royal Hawaiian and Starwood Hotels and Resorts. We're absolutely thrilled to learn that you and you grandchildren had a wonderful time with us here during the holidays and we appreciate your kind review. We're so happy to hear that you enjoyed our Honolulu City Lights tour! Thank you for taking the time to share your review. We look forward to welcoming you back again soon to the "Pink Palace of the Pacific."
Warmest aloha,
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Houston, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 3, 2014

I want to preface this review by saying I am a platinum 75/100 member with SPG for the past 3 years in a row. Last time I came to Honolulu was 7 years ago and I stayed at the Kahala hotel. On this trip I went to Kauai and stayed at the St. Regis and went to Maui and stayed at the 4 Seasons. Last trip even though the Kahala was an excellent hotel, we wanted to stay somewhere in the middle of the action so it seemed that the Royal Hawaiian would be a great pick. I was wrong. Let's start with the check-in process. We were given two rooms that were ADA compliant and the check-in adviser was trying to sell it as though we got a complete upgrade (yes the room went from garden view to ocean view technically). The rooms are a bit outdated, VERY humid, and the air conditioning wasn't working well. The bathroom is a bit small but outfitted with TOTO auto-wash toilets, however they do not work! The shower is very small but I think this is for ADA compliant reasons. The balcony is very nice though with a good view of the pool and ocean. The service in the hotel is sub-par, at best. The Concierge service is basically useless, they do not speak English very well. In addition to that they just handed us some brochures instead of suggesting places to go to eat. I actually ended up calling American Express Concierge and they were much more helpful. Some of our meals we used Trip Advisor to find places to eat as well, and YELP!. The pool is Extremely Small - a 30 foot diameter pool. There is a shared pool with the Westin next door. At check-in we were given a coupon to get 2 free chairs with towels at the beach everyday. I presented this to the beach services people and they said that this is subject to availability and they were booked till the 4th, I checked-in on the 1st and the 4th check-out... how convenient for them. On the 3rd I went to ask if anything opened up for the beach chairs and was told no. I looked around and literally MORE THAN 40 CHAIRS WERE UNOCCUPIED AND FREE. I proceeded to tell them I just wanted to spend an hour at the beach before we went to lunch, and they said that they can't do anything at all. This was a very disappointing experience, and actually made me not want to spend any time at the hotel at all. I spent my hour at the beach and when we left still more than 40 chairs were unoccupied. Pathetic. Anyways - breakfast was subpar, they didn't even have any bagels left for the continental breakfast however the staff was very friendly. I ordered tea from room service and they just got hot water and forgot the tea bag, by the time they got the tea bag the water was not hot. Given the humidity in the room, lack of service, horrible beach availability I would rather stay at a motel 6 quite frankly. The only thing this hotel has going for it is the location, which is good because you do not want to spend anytime at the hotel. I called my SPG Platinum line they have sent corporate email to the hotel - it has been 4 hours since this happened, I doubt I will get a response that will do anything.

Room Tip: don't get one at this hotel, but if you must then ocean facing.
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  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 8, 2014
Dear texas2811984,
Thank you very much for taking the time to review your recent stay with us at The Royal Hawaiian. We truly regret to learn that your experience was anything less than exceptional and we value your feedback. Our ambassadors are trained to deliver excellent service to all of our guests and we're disappointed to learn that such service was not provided to you and your family. Your comments regarding your unpleasant encounter with our concierge desk has been shared with our Director of Guest Experience who is responsible for overseeing our concierge. Thank you for sharing your feedback regarding the beach chaise availability, as this feedback can be used immediately to ensure proper communication takes place between our front desk and beach and pool team. The chaises are based upon availability, but our team should not be offering vouchers for chaises if the reservations are already full; thank you for bringing this to our attention. Please know that we value your feedback and will certainly incorporate your items of concern in our regular evaluation of products and services.
Warmest aloha,
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Edmonton, Canada
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 2, 2014 via mobile

I loved the grounds of the hotel and the beautiful beach. Pool was a little small. Rooms are very charming and service is great. Fantastic way to start your Hawaii vacation. Very close to some great shopping.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 7, 2014
Dear girlfromtherock,
We're delighted to learn that you enjoyed a lovely vacation with us here at The Royal Hawaiian. Thank you for your kind comments about our grounds, beach and great service. We look forward to welcoming you back again soon.
Warmest aloha,
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Australia
Top Contributor
73 reviews 73 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 31, 2013

If you don't know the history of the hotel before you come you will when you walk down the hallways and around the public areas with its photographic history on the walls.
There are few hotels left with the character, charm and comfort that this has - worth experiencing.
The gardens and grounds are superb, location impossible to beat, rooms comfortable with a period feel to them, access to shopping and restaurant strip is excellent, resort fee gives access to larger Sheraton pool. Taking beach view rooms is not necessarily the best option, the garden views are terrific.
Basically step onto the beach although renting chairs and umbrellas at $40 a bit of a turn off - just sit on the public access beach instead.
Service is a bit erratic - room cleaning often seems to wait until you are back in your room rather than other way around, turn down service knocking on door at 9.15pm lacks empathy!
Breakfast is a buffet one day a week and rest of time is either a larger or smaller a la carte depending on your package - the small menu was very well done.
Mai Tai bar is a great location for sunset. Well equipped gym.
Maybe the Sheraton or the Westin are more luxurious but nothing trumps the feel of the RH.

Room Tip: People may be drawn to beach view, however if you go in the newer tower you lose the great historic...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 2, 2014
Dear Burg3186,
We're quite delighted to learn that you enjoyed an exceptional vacation with us here at The Royal Hawaiian, a Luxury Collection Resort. Our team takes great pride in serving as stewards of this historic resort and iconic area of Waikiki, and we thank you dearly for sharing your appreciation for our efforts in maintaining the historic charm and indigenous feel of the area. We hope to have the wonderful opportunity to welcome you back again soon.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 30, 2013

Where do I begin? This is one of the best resorts on Waikiki beach. The rooms are luxurious and well maintained. We did not stay in the towers but the rooms were all remodeled and spacious. Loved all the pink in the hotel. The service was excellent and I cannot wait to return.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 2, 2014
Dear esther7,
We're delighted to learn that you enjoyed an exceptional vacation with us here at The Royal Hawaiian, a Luxury Collection Resort. Thank you for taking a moment to share your enthusiastic review of our resort. We look forward to welcoming you back to the "Pink Palace of the Pacific."
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 30, 2013

I don't particularly like staying in Waikiki because it's so busy and touristy. But if you stay at the RH you'll feel like you've stepped back in time into a different place. We stayed at the RH over Thanksgiving for a long weekend. Although it's right in the thicket of craziness (at times), as you step though the RH shopping center onto the property the environment becomes peaceful, serene and beautiful. The property and rooms are very well appointed keeping some of the vintage 20's feeling from when the property was first built. Amenities, dining options, service....all are wonderful.

Pros:
- Walking distance to everything in Waikiki, including Rainbow Drive-in, Ono Grinds and the trail head for Diamondhead
- Variety of restaurants, bars, shopping right outside of the property
- Quiet and serene oasis

Cons:
- Crowded beach
- Tiny pool, however you also have access to Sheraton's pools next door

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 2, 2014
Dear mortsiram,
We're delighted to learn that you enjoyed a lovely Thanksgiving holiday with us here at The Royal Hawaiian, a Luxury Collection Resort. We appreciate your kind comments regarding our resort's serene location and classic charm. We hope to have the wonderful opportunity to welcome you back again soon.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#12 On the Beach Hotel in Honolulu
#15 Business Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
The Royal Hawaiian, a Waikiki Beach Hotel, has Abhasa Spa, renowned restaurants, and a pool with a waterslide and cabanas. We have gorgeous indoor and outdoor event space for weddings and meetings. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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