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“Truly one of a kind....” 5 of 5 stars
Review of The Royal Hawaiian, a Luxury Collection Resort

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The Royal Hawaiian, a Luxury Collection Resort
5.0 of 5 Resort   |   2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815   |  
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Ranked #22 of 83 Hotels in Honolulu
Narragansett, Rhode Island
1 review
2 helpful votes 2 helpful votes
“Truly one of a kind....”
5 of 5 stars Reviewed August 20, 2013

We were forunate enough to have stayed for a total of 8 days. In comparision to other resorts in the immediate area, hands down the Royal Hawaiian could not be beaten for a warm intimate setting.The staff was superb...to the immaculate cleaning service performed by Preselita (Garden Rm. 240) to the officials at the front desk such as Robert E. and of course the professional sales staff at Maui Divers Jewelry...Thank you Kim W.. All of you folks gave us a lifetime of fond memories... We shall return next summer because of you folks. In a honest assessment, we have never been treated better in all of travels throughout the world. It would be a mistake to reside anywhere but the ROYAL HAWAIIAN. Please consider keeping the pool open past 7:00pm. Nothing better than a dip after sunset . Sincerely G. Curtin from the great state of R.I.

Room Tip: Garden Rooms are quiter than ocean front!!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, August 23, 2013
Dear Gerald C,
We're absolutely delighted to learn that you had an exceptional vacation with us here at The Royal Hawaiian, a Luxury Collection Resort. We truly appreciate your kind praises for ambassadors, particularly Robert and Kim - thank you. We also appreciate your feedback regarding our pool and have shared this with our team for consideration. Thank you for choosing The Royal Hawaiian; we look forward to welcoming you back again soon.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,025 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (501)
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Taipei, Taiwan
1 review
4 of 5 stars Reviewed August 20, 2013

Excellent location and great facade. However customer service improvement is needed. Room is clean but very small considering what you have to paid for it. There is a tiny swimming pool and always crowded.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, August 23, 2013
Dear 4830,
We regret to learn that your recent stay with us was anything less than exceptional. We apologize that our pool did not meet your needs and we hope you were able to enjoy the larger Helumoa pool at our sister property Sheraton Waikiki. We hope you will consider providing us another opportunity to welcome you back to The Royal Hawaiian.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 20, 2013

We reserved an historic garden view room for a one week stay. When we arrived, the entry of the hotel was chaos. There were suitcases all over the entry and cars parked everywhere. We gave the keys to a valet and he added our luggage to the mess. I thought we would be greeted with a lei, but that didn't happen. We went inside and there was a line to check in. When we got to our room, I looked out the window and to my horror, our garden view was of the spa garden. I could see the legs of a person on a massage table getting a massage! On further inspection, we realized the bathroom window had no curtain or blind. We ended up putting a pillow on the window sill. NOT a great first impression.

After the initial disappointment, we were actually very happy with our stay here. I couldn't give the place a 5 because I just couldn't overcome the first impression.

Room Tip: Make sure your garden view room is not a spa garden view room!
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, August 23, 2013
Dear EcoDog,
It's with great regret that we learn of your less than exceptional first impression of your recent stay with us at The Royal Hawaiian, a Luxury Collection Resort. Please know that we've shared your comments with our guest arrival experience managers to ensure such situations do not reoccur. We truly appreciate your honest feedback and most certainly will take the necessary steps to improve this for our guests. We're glad to know that the remainder of your visit was 5 star worthy and we thank you for your honest and fair feedback. We hope to welcome you back again soon to The Royal Hawaiian.
Warmest aloha,
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New York, NY
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 19, 2013

It is not often you get to stay at a hotel that has everything going for it but I must say the Royal Hawaiian is that hotel. We stayed with our two children in the main hotel. We had two garden view rooms that were very large. Only gripe in our room was the bathroom - it was smaller than the walk in closet.

It is a 5 star experience at this property, service has been excellent. The hotel itself is on one of the nice stretches of Waikiki beach. We made the mistake of staying at the Halekulani on our last visit and not having a real beach is a major negative.

I would highly recommend renting a car (valet parking is covered by the resort fee) so that you can get out and explore quieter parts of Oahu. I would also recommend using the facilities at the Sheraton. Royal Hawaiian guests have free run at the Sheraton and we have enjoyed the breakfast buffet, kids pool with water slide and Rum bar while visiting.

All-in-all a great experience.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, August 23, 2013
Dear damquat,
We're absolutely delighted to learn that you and your family enjoyed your recent stay with us at The Royal Hawaiian, a Luxury Collection Resort. We truly appreciate your kind comment regarding our 5 star service and we're thrilled that you and your family also took full advantage of the Helumoa Playground at Sheraton Waikiki. We certainly love Waikiki, but we also think it's well worth it to explore the other parts of this beautiful island, we're thrilled that you took the time to do this as well. We look forward to welcoming you back to The Royal Hawaiian,
Warmest aloha,
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San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 16, 2013 via mobile

We stayed in June the service was excellent. We have been coming to Hawaii for many years and we make a point of staying at the Royal Hawaiian . It is a true luxury experience in terms of hotel service!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, August 23, 2013
Dear rwood527,
First and foremost, thank you for your continued loyalty to The Royal Hawaiian, a Luxury Collection Resort. We truly appreciate your very kind comments regarding your recent stay with us and we look forward to extending our signature hospitality to you again soon.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharon, Massachusetts
Top Contributor
105 reviews 105 reviews
16 hotel reviews
Reviews in 53 cities Reviews in 53 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 16, 2013 via mobile

My wife and I just stayed here for 4 days with my 4 and 7 year old. From my research I knew what to expect and was not surprised. The location is great right on Waikiki. And the fact that the Sheraton is right next door and you get use of their pool is the best feature if you are with kids. The RH pool is not that big and the beach is where you should spend your time instead. I knew not to expect an upgrade and our 2 double bed room was tight with the 4 of us. Since most of our time in the room was sleeping in retrospect the Sheraton Waikiki would have been a better option. Staff was very nice and we had to dinners at the Mai Tai bar which provided a nice atmosphere and a good option with exhausted kids. If going to one of the restaurants around the hotel I suggest a reservation or putting your name down early. There are a lot of tourists so the lines get long.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, August 23, 2013
Dear ghia74,
Thank you very much for taking the time to review your recent stay with us; with two children, we know your time is precious and we truly appreciate that you took a moment to share your experience with us. We're delighted to learn that you enjoyed our location as well as our aquatic playground, Helumoa Pool at Sheraton Waikiki. We hope you had the opportunity to enjoy Waikiki's best burger while dining at our Mai Tai Bar. During the summer months the restaurants can be busy and we appreciate you sharing your tip with others regarding reservations, as this always eases the timing for our guests. We thank you again for your time in writing a review and we hope to welcome you back to The Royal Hawaiian.
Warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
316 reviews 316 reviews
42 hotel reviews
Reviews in 45 cities Reviews in 45 cities
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed August 16, 2013

Lots of pros and a few cons but the biggest reason to stay aside from the cool pinked out historicalness is the unparalleled location. RH sits on the best patch of Waikiki Beach with nice easy access for swimming, SUP, gentle surf, water sports and of course everything else Waikiki offers (Dining, Touring and Shopping etc.). We did not receive the welcome many other Guests have reported (no pink drink, no towel etc. on arrival) and the Reception Staff seemed put out but we discovered later there was a large Psych Convention in town that possibly put them off their game. Rumor was 14-20K for this Event alone. Our room wasn't ready because of the prior Guest not removing their belongings so we were offered an "upgrade" which was technically a higher priced room but set up with two Double beds. It was a good try on their part to get us settled into a Room ASAP and I'm guessing most people would jump at the Penthouse opportunity but we had booked a large two story King Spa Suite so two small beds on a higher floor wasn't appealing. Off to the Mai Tai Bar we went while our room was readied...

So after one week-here's the highs and lows...
The Hotel although iconic doesn't feel like a true "Luxury" property-it's smaller and cozier not super posh (not that it's a bad thing). What is impressive are some of the original public spaces, grand entry and view. It IS pretty, well maintained, the grounds and plant material are lovely and the Staff was great but nothing above and beyond or equal to what we have experienced at other properties on the Island. Not bad mind you but just not true 5 star. We were celebrating with a week long stay (Birthdays) and received a Happy Birthday when registering and that was about it.
Neither one of us was expecting any fanfare but other comparably priced Suites we have stayed in provided a small amenity, fruit display, orchids scattered on a washcloth, seashells, little sweet bite of chocolate, split of wine, magazines, casual invite to meet the GM over a Cocktail, flowers or some little token bits just as the ordinary course of business without being notified of any special occasion. Oh well as I said not expected but those are the little things that say a lot even if you're a jaded traveler.

Pros-Historical Architecture and all the Character that goes with, Best location, Comfortable, Convenient, relatively quiet minus the Construction near our Suite, Lei welcome, nice toiletries, Beach Boys/Beach Services for Chairs/Umbrellas and activities, *****Fine Dining at Azure (and Staff), Mai Tai Bar (and Staff), Mr. and Mrs. So and So Helloooooo (everywhere you go) greeting policy, Boutiques, Beach and Hotel don't feel crowded even when quite busy, no TV at the Bar or Restaurant-extra major bonus points for that!!! We especially loooved Azure from start to finish and ALL their Service Staff-Bartenders, Waiters, Rest. Manager were so pleasant and professional. Breakfast service was efficient and flawless too-again Kudos to the Resty Staff.

Cons-Check in minus Lei greeting was frenetic, we were not given the most minimal orientation to the Resort and facilities despite Staff verbally acknowledging this was our first visit-pointing out or mentioning the Spa, Resort happenings, Luau, or daily activities would be appropriate or at the very least something placed in the Room informing Guests of what's going on, "Spa" Suite was spacious but dark and no bathtub :-( also very loud HVAC and the patio was too smelly and noisy to use because of Construction site Generators parked just to the West of us outside..bummer..
Spaghetti tangle of cords everywhere such as off the back of Flat Screen and running electrical throughout Room, Paper tickets....awkward and antiquated paper tickets to redeem for Breakfasts and 1 free Mai Tai. Nothing remotely upscale about having to present two little pieces of paper for Breakfast when it would be infinitely easier to either establish a per day per person credit for whatever would be appropriate for a certain Room Category or just provide a basic Continental downstairs and let it go at that. Mai Tai Bar-tenders were cheerful and happy but when they saw anyone bust out their free drink coupon they looked like the "before" face on an antidepressant commercial.
Housekeeping..was very very very thorough but very late in the day sometimes finishing 30-60 minutes before turndown even though we left our Room each day in the early AM. No fault of the Staff of course just think the obvious cure is more Housekeeping Staff to get it done.

In summary-yes I would absolutely stay here again because the property is still beautiful, our total experience was very very enjoyable and the fine dining experience (Azure) is now one of our two HI fancy favorites.
Aside from the minimal negatives- what's good is VERY good. I can't compare it to luxury properties in other cities because it's more about the natural beauty of the location here and it's the Beach so you automatically don't need to be as chichi.. Solid 4 stars but I think it could easily be the best Waikiki Resort with a little creativity, some unexpected niceties, dialing in some of the aesthetics and since most of the Staff we encountered already had the energy and skills to get there I'm hoping they entertain getting a paperless Breakfast plus a few other little things sorted out. The Staff and location are its strengths and that is enough but why not whomp when you can.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, August 23, 2013
Dear Challenger007,
Thank you so very, very much for your thorough review of your recent stay with us at The Royal Hawaiian, a Luxury Collection Resort. We apologize that your arrival experience was anything less than exceptional, and we appreciate your honest feedback, which allows us to coach our ambassadors to ensure consistent and excellent service is delivered to our guests. Thank you for your suggestion regarding the Mai Tai welcome drink and complimentary breakfast; these are just the types of comments that allow us to elevate our service to exceed our guests' expectations. We're delighted to learn that you enjoyed our location as well as Azure Restaurant. Thank you for your kind comment regarding our friendly ambassadors; we truly appreciate this. We look forward to welcoming you back to The Royal Hawaiian.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#12 Romantic Hotel in Honolulu
#12 On the Beach Hotel in Honolulu
#14 Business Hotel in Honolulu
#17 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
The Royal Hawaiian, a Waikiki Beach Hotel, has Abhasa Spa, renowned restaurants, and a pool with a waterslide and cabanas. We have gorgeous indoor and outdoor event space for weddings and meetings. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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