We recently spent 11 nights at The Royal Hawaiian in a Junior Garden Suite in the original hotel. This hotel is a beautiful garden oasis right in the middle of the hustle and bustle of Waikiki Beach.
For what I imagine is a large hotel it feels small, not busy like the Sheraton next door which has tourist buses pulling up hourly. The recent renovation was very considered. The hotel's decor is classic vintage Hawaii. The art & light fittings a particular highlight.
What we liked about the hotel: it's placement right on the beachfront. Traveling with a baby made frequent trips to the beach/room very easy. The general low key feel of the hotel. The room was spacious, clean and the king size bed comfortable. Our suite had two separate rooms. A very large hotel room and a dedicated lounge room. As described the room looked over the gardens including a large tree with doves right in front of the window. It was quiet at night time except for Saturday night the whole area just seems busier. We also enjoyed some personal service from the hotel including an invitation to a drinks function with the General Manager. Concierge were extremely helpful in arranging car hire, dinner reservations & baby sitting.
What could have been better? We had to request a kettle and basic cutlery items for our room. I enjoy a cup of tea in the morning & at night but had to buy my own tea bags. A percolated coffee machine is in the room as standard and tea/coffee was available in the foyer daily until 9am. But staying in a suite I'd have thought this would have been included. The hair dryer was also very basic (and I left mine at home!). The bathroom is small but more than adequate. We were apply to buy beach mats and umbrella from the ABC shop and sit on the beach, but if you want a beach lounge you'll have to pay an additional US$40 a day which seems very expensive considereding its 'part of the deal' at other beach resorts around the world. The pool is small but right on the beach. Guests can use the Sheraton pool next door but that hotel is extremely busy (so good luck with that). A resort tax of US$35 per day is also charged and covers wi-fi, valet parking. The taxes and extra costs can quickly add up.
Overall we enjoyed staying here and would again (we factored in all taxes/charges before booking). The touch of pink detail everywhere is done with style and you can really feel the history in the place with photo memorabilia placed along corridors (including Bing Crosby with Hula girls!). If a 'tourist hotel' is not for you, then this could be your place to stay.
If you insist on a beach view stay in the tower. These rooms have uninterrupted views of the beach...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 22, 2013
Report response as inappropriate
Thank you for taking the time to write such a thoughtful review. It is with complete joy to read your kind compliments about the resort ambassadors and the exceptional services you and your ‘ohana (family) experienced first hand. In the heart of Waikiki, it is the resort ambassadors, iconic architecture and the lush landscaping that makes The Royal Hawaiian a luxury destination and tranquil escape for our guests.
We will be sure to share your compliments with our ambassadors. We look forward to welcoming your ‘ohana back to our beautiful island home.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.