As a family of four with young children (age 6), we have found the RH to be a wonderful place to spend our family vacations. Our first trip was in September and I didn't post a review, due primarily to my personal frequency of travel -- I just don't often write up reviews. But this most recent visit, I felt the RH earned a "5-star" rating for all the little things they did for us - as well as all the things they did and should be doing as a high-end resort. On this trip, we stayed Easter week which I expected to be ridiculously busy. Surprisingly, it didn't "feel" busy. So rather than provide subjective feedback, I figure I would add some detail that many other travelers (and possibly the hotel staff) could benefit from. Here goes.
1) Room quality, amenities, resort location, property condition, etc. All amazing. We have twice stayed in the historic wing which is obviously older but you wouldn't know it by the quality of the rooms. Travelers - the main different I believe between historic and tower is the tower has a balcony and is ocean view. P.S. Staff was awesome, they let us take a look at variety of the rooms so we can know what we might want to book next time!
2) Staff/service was running like a top. From check-in to check-out and tons of interactions in between, there was a very personal touch added. The lady who checked us in remembered our name the entire stay as did a few other people. The GM herself ran the easter egg hunt and talked about family tradition of the easter egg hunt at the RH and how guests and employee families come together every year for the celebration. Overall, the staff was far more attentive and friendly than was our experience in August/September of 2012 (which was still a good experience). They just seemed more “relaxed” this time around (in a good way).
3) Beach location deserves its own category. From what I understand this hotel was the 2nd on Waikiki Beach so it picked a pretty darn good location. It’s a GREAT spot for young kids to have fun in the ocean and for parents to enjoy allowing their kids’ time in the ocean. No kidding and I’m no surveyor, but you can walk 200-300 yards out it he ocean and still be knee-deep. Some moderate waves build which allow the kids to boogie board or surf – all while feeling super safe (to us).
1) Beach Chairs for Travelers – know there are two categories of reserved beach loungers. The “brown” chairs fill up quite fast during peak seasons. These are the first two rows on the beach. If you have young kids, the preferred location is the front row of the brown chairs so you can walk down easily to the beach. You can also keep your eyes on your kids easily. And for those considerate of others’ your kids will have fewer people to kick sand up on! The second set of chairs are the pink chairs and those are the farthest back on the beach (i.e. closest to the hotel). The pros to these chairs as I see it include a) I believe these get serviced from the bar like they do at the pool; b) the whole area is reserved so you don’t get people walking through/by you all the time. Not like you do really in the brown chairs however the pink zone is just quieter.
2) Two Minor Recommendations for Hotel – For multi-day guests, please update the internet connection option to allow a multi-day “purchase” (note, it’s included in the resort fee but you still have to connect with room # and name). It can get annoying having to connect every device every day to the network. I have stayed at other resorts where you can choose “7 day purchase” and the network remembers your device ID and you don’t have to reconnect every day. The second suggestion is that I believe you guys could make a killing off figuring out a way to service the brown chairs on the beach. Just an idea and perhaps it’s been tried but we found ourselves always leaving for an hour or two to get food. If presented with another easy option we would have done that. Perhaps you can’t for other reasons but with kids we wanted to be at the front of the browns but then have no service.
If any travelers have any questions about our experiences, feel free to PM me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloha Matthew B,
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It has been a true pleasure reading your review. Thank you for taking the time to share your experiences and for submitting a very thoughtful review. We truly appreciate your feedback and endorsement of our resort.
Our Ambassadors has a commitment to each guest to create exceptional experiences. We take pride in continuing the legacy of The Royal Hawaiian’s iconic service levels. Your kind compliments have been shared with our managers and Ambassadors.
We look forward to welcoming you back to The Royal Hawaiian as our ohana.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.