We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Pink Resort” 5 of 5 stars
Review of The Royal Hawaiian, a Luxury Collection Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added The Royal Hawaiian, a Luxury Collection Resort to your Saves list
The Royal Hawaiian, a Luxury Collection Resort
5.0 of 5 Resort   |   2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
4th Night Free/Breakfast
Ranked #22 of 82 Hotels in Honolulu
San Diego, California
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“The Pink Resort”
5 of 5 stars Reviewed March 16, 2013

I have nothing but nice things to say about this place. I loved the old look and the fact that it's a pink resort, who doesn't love pink :-) !!!! The receptionist was extremely helpful both times that we went, they went above and beyond to properly service us with our needs. Price was reasonable. Another must stay resort, I would highly recommend it.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 22, 2013
Aloha Amy S,

Mahalo for taking to time to post a review. We are pleased to hear that you received exceptional service and your time with us was memorable. We look forward to welcoming you back for your next Hawaiian holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,991 reviews from our community

Traveler rating
    1,094
    509
    234
    89
    65
See reviews for
546
973
76
90
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (487)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Abu Dhabi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 16, 2013

Hotel experience was very good, I had been sceptical prior to arriving .... however the room was excellent , quiet and great view of the beach. The only negative was that bit of bun fight for pool chairs. Mai tai bar good place to relax and very freindly and helpful bar staff.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 23, 2013
Aloha Susanad,

We are pleased that you selected The Royal Hawaiian for your Hawaiian vacation and delighted to hear that we made a memorable impression. We hope that it will be one of your favorite travel stories to share again and again.

Thank you for taking the time to post your review and for the kind comments. We look forward to welcoming you back for your next Hawaiian vacation!

Warmest aloha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bear, Delaware
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2013

We stayed at The Royal Hawaiian March 7-13th. Our stay was wonderful. The hotel is beautiful and has an old European feel to it. The room was clean and well maintained. The service was impeccable with special cu-dos to Wendy at the Conciege desk and Rob at poolside for great service. Also, I liked to acknowledge the young woman (whose name I did not get) who ran the pool services desk for going out of her way to care of us. The entire staff that we came in contact with always smiled and greeted us as though they knew us personally.

This hotel is in a prime location and and has an outstanding view of Diamond Head. The grounds of the hotel are lush and beautiful creating a hidden sanctuary in the middle of the hustle and buslte of Waikiki.

The only negative comment is that The Royal Hawaiian is pricey. However, I did not find it out of line with any other five star hotels where we have stayed. For those travelers who like a buffet breakfast, The Royal Hawaiian does not offer one. But, there is a breakfast buffet next door at their sister hotel, The Sheraton Waikiki.

I would definitely recommend this hotel

Room Tip: Tower Corner Rooms have the best views
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 22, 2013
Aloha Lyn F,

Mahalo, for taking the time to submit your review and for choosing The Royal Hawaiian, A Luxury Collection Resort for your Hawaiian vacation. We truly appreciate your feedback and endorsement of our resort.
I will be sure that Wendy, Rob and Miki receives recognition for taking such excellent care of you.
We look forward to welcoming you back to The Royal Hawaiian Resort as our ohana.

With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
80 reviews 80 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

Had breakfast here and it was amazing. Sitting right on the edge of the beach and watching the waves.

Wife had the most amazing musli and i had the egg white omlet. They even serve a small shot of fruit smoothy as a palet clenzer to start.

Really would recommend heading for breakfast here or a sunset cocktail.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 22, 2013
Aloha tcollins321,

Thank you for taking the time to share your experience. Our exquisite atmosphere and uncompromising service make us a truly unique destination and we appreciate your acknowledgement. It will be our pleasure to welcome you back to The Royal Hawaiian soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
San Francisco, California
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 14, 2013

I had high expectations for this hotel, given it's history as being one of the first hotels in Waikiki. I'll list what met and did not meet my expectations.

- Service was great. Everyone was friendly and genuine. Did not meet anyone that was not happy to see us there.
- Bed was comfortable. Very soft.
- Great location. A little hard to find at first, but once you do, it's central to everything. Hotel is situated right on the beach, so you can go straight to the beach/ocean from your room via a 5 minute walk.

Unfortunately, there is a lot of things that the hotel needs to work on.
- Carpet looked very old. Perhaps it is part of the charm of such a historic hotel, but it did not work for me.
- There is a resort fee of $35+tax. This covers items such as parking, limited phone calls, internet, and drink coupons for 2.
- Internet did not work at all on Saturday. The connection was better on Sunday, but what a disappointment. Luckily, I was did not have any tasks that couldn't be postponed until Sunday, but trying to connect on Saturday was very frustrating.
- $25 to access spa. Really? Most places cover this with the resort fee.
- Fee to use umbrella? Again, what is the resort fee for?
- Room was very small. It was cramped, especially the bathroom. Only one person will fit in the bathroom.
- Air filter is very dirty. I do not want to speak or think about this. It was truly disgusting.
- Was only provided a 1:30p check-out. As SPG Gold, they keep promoting 4p check-out as an incentive.

So would I stay at this hotel again? Maybe. The service was great and I did not find anyone that was unfriendly. But for the price of a 5 star hotel, the rooms disappoint. If the price of the hotel came down or if more services was included with the resort fee, then I would consider staying at the Royal Hawaiian again in the future.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 22, 2013
Aloha SunnyCA221,

Thank you for taking the time to post your review and for the kind compliments “service was great. Everyone was friendly and genuine. Great location.” Nevertheless, we are disappointed that your stay was anything less than exceptional. Bringing these details to our attention allows us to improve and I have shared your feedback with our senior leaders. We hope that you will allow us another opportunity to demonstrate our signature hospitality, for which The Luxury Collection brand is known.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 13, 2013

In the middle of the mobs of people in Waikiki, the RH is an oasis set among tranquil green gardens and swaying palm trees. Hidden from the street by the Royal Hawaiian Shopping center and other hotels, the hotel's lovely open air halls remind you that there is still a bit of Hawaii in Waikiki. Stayed this month in a room in the ocean tower with a great view of the beach and Diamond Head. The room was clean and comfortable with maid service twice a day and lovely robes, also free Wi-Fi and water. I have stayed at most other Waikiki beachfront hotels and also been charged for a chaise lounge and umbrella on the beach. Some of the hotels don't even have beaches directly in front of them.
The Royal is the best. Stay there if you can.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 14, 2013
Aloha rmfish,

Mahalo for taking the time to write such a thoughtful review. In Waikiki, the vibrant energy is apparent from the moment you step off the plane. We are so pleased that you found The Royal Hawaiian to be a tranquil and luxurious escape in the heart of the city. We will be sure the Housekeeping Ambassadors receive the recognition for taking such exceptional care of you.

We look forward to welcoming you back to Waikiki’s luxury resort of choice for your next Hawaiian vacation.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 11, 2013

this is a belated review- my wife and I stayed at the Royal Hawaiian one year ago next week. We stayed in the tower, which offers a great view of Waikiki to Diamond Head. The room was very nicely appointed- not large but very comfortable. I called ahead a week and asked the concierge to have flowers waiting in the room for our anniversary. They arranged a beautiful bouquet that she loved.
The building and the grounds are classic Hawaii, beautiful and lush. The location is about as central to Waikiki as you can get. The MaiTai bar is a great place to watch the sunset and the people. Be sure to wander the lobby and check out the paintings of the RH when it was the only hotel on Waikiki. Very cool.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, March 14, 2013
Aloha Aaron-j,

Mahalo for your gracious comments and for taking the time to post a review.

We are honored that you have selected The Royal Hawaiian to celebrate important moments in your lives. We pride ourselves in providing genuine experiences for all our guests and we are pleased that you experience this first hand.

We look forward to welcoming you back to our beautiful island home.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Royal Hawaiian, a Luxury Collection Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#12 On the Beach Hotel in Honolulu
#15 Business Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
The Royal Hawaiian, a Waikiki Beach Hotel, has Abhasa Spa, renowned restaurants, and a pool with a waterslide and cabanas. We have gorgeous indoor and outdoor event space for weddings and meetings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, BookIt.com, Cheap Tickets, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your The Royal Hawaiian, a Luxury Collection Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

Owners: What's your side of the story?

If you own or manage The Royal Hawaiian, a Luxury Collection Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.