Since our son was born we prefer to have a separate sleeping area for him. This is the reason we decided spend the equivalent of a small car to stay at the Royal Hawaiian Hotel. I'm not kidding, we stayed for almost two weeks in a garden view suite and it cost the price of a small-ish second-hand car. Ouch.

We arrived around 9pm at night and received a lovely welcome. Unfortunately when we got to our suite we were bitterly disappointed, it looked NOTHING like the video in the website, VERY dated and weirdly set out, it had two double beds in the bedroom (how romantic) which were the oldest, most well-used (read: uncomfortable) beds I've ever been in. As it was so late and we had to get our 1yr old to sleep we made the best of it but contacted reception to see what could be done. We were told that there were no other rooms. After a number of phone calls the next morning we finally went down to reception - by that time I was starting to get upset that we had prepaid for our room and were not having any luck getting the room we paid for. (Perhaps a good reason not to pre-pay hotels!!) Finally we got someone to help us and were moved to a suite exactly as described/shown on the website. Yay success!

Other than that we enjoyed our stay - the staff were great, friendly and helpful. The location is fantastic. Unfortunately we had two days without the pool as it had to be drained and repaired but the beach is right there so no drama.

I stayed here for 5 nights and had the best time. I went during November when it was considered low season. The rooms were pristine, the staff was SO accommodating and it's right next to high end boutiques. You will love this place! It's just the right amount of fun and relaxation all wrapped up in a super luxurious hotel.

The Royal Hawaiian has earned themselves a loyal customer, if I ever have the chance to come back to Oahu. At the "Pink Palace" they truly treat you as if you were living in a palace. I stayed in an oceanfront room with family, and the view was gorgeous. Housekeeping knew us by name, and made sure we were always comfortable. A specific lady-who I forget the name of, but has worked there for about 37 or 38 years she said, was wonderful to us.

On top of that they have a great store downstairs, comfortable beds, great views, and wonderful staff. I would HIGHLY recommend this hotel to anyone who is going for the beach, shopping, or as a retreat.

The only complaint I have is the shower. With how the shower head aimed, it made it easy for water to escape in the back, and flow onto the floor. You have to position it just right, because the first night here I soaked the floor. But I do believe the shower is a small price to pay for everything else!

Great job!

I spent 7 days here recently and enjoyed every part of the resort. It's location on Waikiki Beach really is the best. I loved the Mai Tai Bar and watched many sunsets from here. I also really enjoyed breakfast at Surf Lanai each morning and watching everyone walk along Waikiki Beach.