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“Great hotel no SPG benefits” 4 of 5 stars
Review of The Royal Hawaiian, a Luxury Collection Resort

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The Royal Hawaiian, a Luxury Collection Resort
5.0 of 5 Resort   |   2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815   |  
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Ranked #21 of 82 Hotels in Honolulu
Certificate of Excellence 2014
buckinghamshire
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
“Great hotel no SPG benefits”
4 of 5 stars Reviewed November 18, 2012

This is a great hotel and I booked it after speaking to friends who had been to Hawaii. The ocean room view was great with a fantastic ocean view and although the pool was small it was no problem getting a spot to relax in the sun. The beach was fantastic and the concierge I dealt with was very informative. Short walk to all the local shops and restaurants on Kalakaua. Would have given this hotel a 5 star rating had the check in agent not tried so hard to sell an upgraded room (at a ridiculous cost of $1000/night) and told me I could not get my SPG benefits as I had booked through my travel agent

Room Tip: Ocean view rooms go for the higher floors (at a price no doubt)
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, November 26, 2012
Aloha amit1978,

Thank you for taking the time to share feedback about your most recent stay and your loyalty to the Starwood family. We pride ourselves in providing a flawless experience for our guests that surpasses expectations. We appreciate your kind comments about the “informative concierge”, “fantastic ocean views” and the pool and beach facilities. We are disappointed that your stay was anything less than exceptional. Bringing these details to our attention allows us to improve and I have shared your feedback with our leaders.. We hope that you will allow us another opportunity to demonstrate our signature hospitality, for which The Royal Hawaiian is known.
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2,157 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (538)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Japanese first
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English first
Bryan, Texas
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

I have stayed in many nice hotels and resorts and so far The Royal Hawaiian tops them all! The service, cleanliness and amenities were all excellent. Upon check in we were given fresh leis and kukui necklaces. The valet guys were always extremely friendly and helpful. My mother spent several hours at the spa and said the whole experience was great. Personally, I spent the majority of my time on the beach. They had 2 chairs with an umbrella to rent at $40/day. The Waikiki beach is quite famous and the Royal Hawaiian has the ideal spot on it! I did venture over to the Sheraton next door to enjoy their large tropical pool and slide. It was a lot more crowded but still enjoyable! The breakfast on the beach exceeded our expectations and Wayne was a great server!! My mom and I made Kukui bracelets with a wonderful lady right outside the lobby. She had pre-packaged kits to create your bracelet or you could design your own! It was one of the highlights of our stay! The balcony and view from our room was surreal and will be sorely missed! I cannot say enough amazing things about this hotel. The staff were so extremely gracious and helpful and went above and beyond in everything they did! It is not an inexpensive hotel but for a special occasion/vacation look no further... The Royal Hawaiian will not disappoint!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, November 26, 2012
Aloha Thecrayonbx,

It has been a true pleasure reading your review. Thank you for taking the time to share your experiences and for submitting a very thoughtful review. We truly appreciate your feedback and endorsement of our resort.

Our Ambassadors has a commitment to each guest to create exceptional experiences. We take pride in continuing the legacy of The Royal Hawaiian’s iconic past. I am pleased to hear of your exceptional visit and have shared your kind compliments with our managers and Ambassadors.

We look forward to welcoming you back to The Royal Hawaiian as our ohana.
With warmest aloha,
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Chicago
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2012

Legendary Pink Palace of Waikiki, the Royal Hawaiian seduces with elegant vintage architecture, lovely grounds and a serene sense that other luxury hotels here can't match. 'Traditional" rooms are well appointed but tiny; it pays to move one category up to the Royal Grove room. The newer Tower Rooms have ocean views but lack character and charm of the historic wing. Baths are renovated but very small, many do not have tubs.

The grounds and public areas of the hotel are stunning and beautifully maintained. The hotel has a roped off beach area with chairs that must be reserved in advance ($40 a day for two chairs and an umbrella). There is a small pool on east side of the resort and a large kids oriented pool on the west side shared with the Sheraton. Gym is small but adequate. Service is uniformly friendly and helpful.

Like others have said, this hotel offers a magical experience. Some may not like the older feel of the hotel, the small bathrooms etc...but if you are looking for the true Hawaii and the relaxation that goes with it this is the place to be.

Room Tip: Historic wing Royal Grove rooms offer the best combination of value and experience.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, November 26, 2012
Jim M

Mahalo for your recent review on TripAdvisor. We truly appreciate you taking the time to share your experience. Our unique destination and unrivaled accommodations are the foundations of The Royal Hawaiian. We hope that your experience will be one of your favorite travel stories to share again and again.

We hope to welcome you back again soon!
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Seoul
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 17, 2012

Thanks, Royal Hawaiian for a marvelous holiday. The free coffee service guests was a nice touch, though a bit hard to find. The garden view from the historical wing was pleasant, and the room was comfortable and yet still had an old-world feel. Well done!

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, November 26, 2012
Aloha Glennbrad,

We are so pleased that you had a wonderful visit at The Royal Hawaiian. Thank you for taking the time to share your positive experience at The Royal Hawaiian. Compliments such as yours are shared with our all ambassadors and motivates us to continue providing the highest level of service to all of our valued guests.

We look forward to welcoming you back for your next Hawaiian holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 17, 2012

Visited again in October of 2012. Wanted to provide an update on my August review. I have stayed here many times over the years and the last two visits were very disappointing. I think I have figured out the issue .....they can not handle the hotel when the occupancy rate is above 80% they just a fall apart....

This short four day trip the service was excellent, check in was quick, efficient and pleasant, the recognized my SPG status, room was ready and clean....restaurant and beach service was perfect. In fact a great four days and the reason I keep coming back to the RH. I guess the lesson do not book in the peak season (holiday,July August) and the service is as it should be.

On the issue of the resort fee and the beach chairs....not likely this is going to change but the excuse that the guests wanted it etc.... Is nonsense. The resort fee is a revenue stream on services people will not use in Waikiki and is a scam that all hotels are moving to although at $36 the RH's is higher than any others. The issue with the beach is strictly revenue. The hotel no longer manages the beach services. They have leased it out to a separate company that pays them a fee. This allowed the hotel to fire the beach staff (i.e. reduce costs) and realize a revenue from beach services for the lease payment. It is all about the money so when booking add another $100 on to the cost so you are not surprised.

Room Tip: I like garden suites, the royal grove has best view but can have noise if Japanese tour company is h...
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, November 26, 2012
Aloha doggo148,

We truly appreciate the feedback you have provided and your loyalty to The Royal Hawaiian. We were delighted to hear that you had a wonderful stay and appreciate your acknowledgement of our staff and elegant atmosphere.

Your comments have been shared with our senior leaders for discussion. We hope you will choose the Royal Hawaiian again for your next Hawaiian vacation.
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portland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

From the moment we checked in at the private desk area I knew we were in for a treat. The hotel is a magical experience that made our visit to Waikiki and Honolulu special.
Room service was expensive, but a nice way to start the day. I especially enjoyed the oatmeal and the way they made sure it was the way I like it.
The Royal Hawaiian is centrally located in the heart of Waikiki and right on the beach. The private beach area in front of the hotel makes this place worth it in and of itself.
The bar area was prefect for sunset. I had their signiture drink the first night and thought it was delicious. We made it a point to hang out at the bar each evening before going out to dinner.

Room Tip: I like the older part of the hotel as it offers old world charm.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, November 26, 2012
Aloha Mike B,

Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a “magical experience” at The Royal Hawaiian. Our impeccable service and unrivaled accommodations are the foundations of The Royal Hawaiian, and we are so happy that you were able to experience these first hand.

We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
100 reviews 100 reviews
81 hotel reviews
Reviews in 64 cities Reviews in 64 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 15, 2012

This is my second stay here. My first was a few years ago when this property really was newly renovated. They still say renovated but my room is showing all the signs of regular wear and tear. Holes in the lampshades not turned to the back of the lamp. Hinges falling off the closets. Furniture with dings and stains. Compound that with no newspaper delivery, a "whatever" attitude by the younger pool staff and long rows of chairs on the beach sitting empty for want of a $20 daily charge on top of a resort charge for slow internet and free water, this luxury collection member is another nickel and dime operation you expect from a lower class hotel.
Rooms are nice as is the atmospshere and grounds. Housekeeping great so far. A nice place to stay, but a shame to lower the service. The fact I got a relatively good deal I guess pacifies me to an extent. Too bad, this place deserves better.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, December 3, 2012
Aloha Seven_Continents,

Mahalo for your comments and for holding us to the highest standards of service. We truly appreciate your feedback and noted the areas of concerns to ensure that they are addressed. Thank you for the gracious compliments about our lovely atmosphere and Housekeeping ambassadors. We will be sure the team receives the recognition for taking such exceptional care of you. We hope that you will allow us another opportunity to demonstrate our signature hospitality, for which the Luxury Collection brand is known. Warmest aloha
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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Honolulu
#8 Luxury Hotel in Honolulu
#10 On the Beach Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#17 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
The Royal Hawaiian, a Waikiki Beach Hotel, has Abhasa Spa, renowned restaurants, and a pool with a waterslide and cabanas. We have gorgeous indoor and outdoor event space for weddings and meetings. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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