Despite what I am about to say, we have stayed at the RH on several occasions, and wouldn't stay anywhere else in Waikiki. Is it a 5* resort? well I have always had my reservations about that. The common areas are majestic, and relaxing. The staff (especially the chambermaids who address you by name) are all friendly and smiling and the hotel location can't be beat. It is truly an oasis in between the hustle and bustle of the main shopping street and the beach.
The couple of things I have always had a gripe about, is (1) the size of the bedrooms in the tower. They have a couple of allocated floors where you can smoke outside on the lanai. Granted there are three of us in there, but the beds are only twin size (4'6"). The closet is shockingly small and located in the bathroom. We have NEVER been able to stow our suitcases because there isn't anywhere. The rooms have been decorated since we first went there, but the decor is nothing special. The views of the sunrise and sunset are awesome and all the rooms face the ocean.
My second gripe has always been the way they allocate the beach beds. Although they have made slight improvements since the first time we went, when we were told that we had to guests for at least 20 years to get a front row bed. You have to be a sprinter of olympic ability to guarantee your space at 7am.
The beach side restaurant(Surf Lanai) now offers a buffet breakfast for $35 per head, but again it really wasn't anything special, as far as I could see.
Susan at the beach bar makes a wicked mai tai.
We paid a resort fee of $20+ tax per day, however, this along with the room rates have now been increased.
The RH is a special place and I do feel disloyal reporting negative things, don't let it dissuade you from staying here.
If you are only going to Waikiki once - RH is the place.
The Cheesecake Factory (just outside the R...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 10, 2012
Mahalo nui loa Chickie123 for being so loyal to our resort. We are delighted to hear that even after numerous stay with us, you would never stay anywhere else in Waikiki. We thank you for your compliments of our many relaxation areas, genuinely friendly staff, and wonderfully central location. We also greatly appreciate you sharing your feedback for improvement.
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Our Tower rooms do have smaller closets, and the views are indeed unbeatable, but if a larger closet is your preference, perhaps try our Historic Guestrooms, which have much larger, and in some cases, walk-in closets.
Our Breakfast Buffet was a Holiday special, and the Restaurant has now resumed Ala carte service only.
Beach lounge chairs and the 90 minute policy continues to be something we are working on in an effort to ensure we can make all our guests happy - thank you for sharing your concern - we are listening and always looking to improve this area.
Mahalo also for mentioning Susan at the Mai Tai Bar - she is a fabulous ambassador and we are delighted that you enjoy her cocktails.
We look so forward to your next visit and hope we to hear more feedback during your next stay.
With best regards and aloha, The Royal Hawaiian Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.