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The Royal Hawaiian, a Luxury Collection Resort
5.0 of 5 Resort   |   2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815   |  
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Ranked #21 of 82 hotels in Honolulu
British Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“5* ?”
5 of 5 stars Reviewed January 9, 2012

Despite what I am about to say, we have stayed at the RH on several occasions, and wouldn't stay anywhere else in Waikiki. Is it a 5* resort? well I have always had my reservations about that. The common areas are majestic, and relaxing. The staff (especially the chambermaids who address you by name) are all friendly and smiling and the hotel location can't be beat. It is truly an oasis in between the hustle and bustle of the main shopping street and the beach.
The couple of things I have always had a gripe about, is (1) the size of the bedrooms in the tower. They have a couple of allocated floors where you can smoke outside on the lanai. Granted there are three of us in there, but the beds are only twin size (4'6"). The closet is shockingly small and located in the bathroom. We have NEVER been able to stow our suitcases because there isn't anywhere. The rooms have been decorated since we first went there, but the decor is nothing special. The views of the sunrise and sunset are awesome and all the rooms face the ocean.
My second gripe has always been the way they allocate the beach beds. Although they have made slight improvements since the first time we went, when we were told that we had to guests for at least 20 years to get a front row bed. You have to be a sprinter of olympic ability to guarantee your space at 7am.
The beach side restaurant(Surf Lanai) now offers a buffet breakfast for $35 per head, but again it really wasn't anything special, as far as I could see.
Susan at the beach bar makes a wicked mai tai.
We paid a resort fee of $20+ tax per day, however, this along with the room rates have now been increased.
The RH is a special place and I do feel disloyal reporting negative things, don't let it dissuade you from staying here.

Room Tip: If you are only going to Waikiki once - RH is the place. The Cheesecake Factory (just outside the R...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Sales/On-line Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 10, 2012
Mahalo nui loa Chickie123 for being so loyal to our resort. We are delighted to hear that even after numerous stay with us, you would never stay anywhere else in Waikiki. We thank you for your compliments of our many relaxation areas, genuinely friendly staff, and wonderfully central location. We also greatly appreciate you sharing your feedback for improvement.
Our Tower rooms do have smaller closets, and the views are indeed unbeatable, but if a larger closet is your preference, perhaps try our Historic Guestrooms, which have much larger, and in some cases, walk-in closets.
Our Breakfast Buffet was a Holiday special, and the Restaurant has now resumed Ala carte service only.
Beach lounge chairs and the 90 minute policy continues to be something we are working on in an effort to ensure we can make all our guests happy - thank you for sharing your concern - we are listening and always looking to improve this area.
Mahalo also for mentioning Susan at the Mai Tai Bar - she is a fabulous ambassador and we are delighted that you enjoy her cocktails.
We look so forward to your next visit and hope we to hear more feedback during your next stay.
With best regards and aloha, The Royal Hawaiian Team.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2012

We enjoyed our stay here, great morning buffet seaside and Rotary meets there as well so mage up my meeting. Wifi could be better.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Sales/On-line Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 10, 2012
Thank you for visiting us from Hong Kong. We are so happy to hear that you had a great vacation and enjoyed our Holiday Buffet at Surf Lanai Restaurant. We appreciate your feedback on our wifi and will pass that along to our technology department. Mahalo for reviewing us and until next time, aloha from The Royal Hawaiian Team.
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New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2012

Really had a wonderful stay - great location and hotel. What more's to say?

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Sales/On-line Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 9, 2012
Mahalo for your lovely summary of your stay with us at The Royal Hawaiian, a Luxury Collection Resort. We couldn't be happier that you feel we offer the best accommodation in Waikiki and that you had such a wonderful time with us. Thank you so much, from all of us at The Royal Hawaiian.
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Granite Bay, CA
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 8, 2012

My husband broke his neck and shoulder bodysurfing on the Big Island. As he was lifeflighted to Oahu, we needed quick accommodations. As an SPG member, we chose the Royal Hawaiian and could not have made a better choice. This is a peaceful, beautiful hotel in the midst of the chaos that is Waikiki. It was quiet, clean, comfortable and beautiful. I used to be a trip director many years ago and have traveled all over the world staying only at 5 stars and the service we received at the RH was second to none. Other than a small glitch with breakfast (it takes too long to get seated), the restaurants are first rate with some of the best views in Hawaii. Yes, it's crowded on Waikiki, but at the RH, you feel far away from the crowds more than at any other hotel. The staff was so accommodating about every request we had and are so appreciative of the staff's concern and efforts on our behalf. And we are blessed that we got my husband home safely and he is recuperating nicely. Thank you, Royal Hawaiian.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Sales/On-line Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 9, 2012
Thank you for sharing such kind words about your recent stay with us. We are so sorry to hear about your husband's injury on the Big Island and do hope he has since fully recovered.
We are pleased to have been able to provide a tranquil haven for him to rest and happy to hear that you enjoyed our restaurants with their stunning ocean views. Most of all we are delighted that you felt so looked after and sincerely appreciate your compliments of our staff.
Mahalo and aloha, The Royal Hawaiian Team.
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Severn, MD
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2012

The Royal Hawaiian is a timeless treasure where all Waikiki visitors should stay at least once. Service is impeccable and location is probably the best all around for a Waikiki beach experience. Hotel itself is smaller than almost all hotels in the area, but service is still impeccable. The hotel really understands a grand arrival, and will take care of you the moment you arrive at the open-air lobby. Everything is pink from the hotel decor to bathrobes to the towels, but is very tasteful and appealing to the eye. We stayed in a room in the old building overlooking the garden, and it was fantastic! Everything was well-placed in our room, which had very high ceilings, and the bathroom had a tub and walk-in shower. The hotel was very focused on service, and kept the room stocked with complimentary bottled water. Evening turn-down service was prompt each night, although somewhat unexpected. The staff re-stocked our water, and even supplied chocolate mints some nights. There was coffee in the room, but I would recommend the complimentary coffee in the lobby each morning followed by a dip in the hot tub, which opens at 7am. There are also rocking chairs overlooking the garden to sit, sip a coffee and read the paper. If you want a spot by the pool, ensure that you are there early in the morning, as folks tend to "reserve" lounge chairs with towels, magazines, and other items. The hotel has a number of cabanas for an extra fee, and it might be worth it considering the beach and pool area get quite crowded by mid-morning. We ate lunch at the restarurant and the service was good, but not great probably due to the Christmas holiday. The waitstaff was apologetic and comp'd our wait time with some breads and other snacks. I would definitely recommend the Mai Tai bar for its signature Mai Tais. They make the drinks the right way (strong), and do not skimp on any of the ingredients. The drinks were not cheap, but the bar service was great and well worth it! There were a number of families at the hotel, although the demographic was more couples and families with older children. The hotel has an agreement with the Sheraton next door for self-parking in their garage, as well as their pool with water slide (which will require a pink bracelet from the RH pool staff). We were told that the Infinity Pool at the Sheraton was only for their guests, however. We did not really use the hotel's valet parking, but the staff was there to help us regardless. If you want to self-park, mention it to the reception desk, and they will give you a validation paper, and add the cost to your hotel room tab. Concierge was great, and very helpful in reserving a fantastic tour to Pearl Harbor for us. The gym was better than expected with three treadmills, couple of stationary bikes, a couple of elliptical machines, and a full rack of dumbells. But, it was crowded each morning, and this is one area where the hotel could improve. I would recommend checking out the lower level of the hotel where the gym is located as there are a number of artifacts from the early days of the hotel in the 1920s and beyond. We didn't use the spa, but it appeared very nice and service-oriented. Overall, this was a fantastic experience, and I would recommend this hotel to anyone traveling to Waikiki.

Room Tip: Staff told us that the garden rooms were originally more popular than the beach-facing rooms as trav...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Sales/On-line Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 9, 2012
Fuerte20, you kind words have absolutely made our day - thank you so much for taking the time to share such a lovely recommendation.
We are delighted that you find our resort to be such a treasure, our service to be so impeccable, and our restaurants to be so divine. Mahalo for mentioning our genuine Hawaiian welcome, Frette bathrobes, well manicured gardens, beautiful guestrooms, and complimentary amenities.
We are happy to hear that our concierge team was so helpful and that you enjoyed the stories shared with you, such as the reason behind our many garden facing guestrooms.
Thank you also for your comments on our fitness center - this was brought to management attention and we greatly value your suggestion.
We hope you will return again soon and until then, mahalo nui loa and aloha from The Royal Hawaiian Team.
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2012

My husband and I stayed here for 6 nights as part of our honeymoon and it was devine. We had visited Honolulu before but found that staying at this wonderful hotel made this experience even more enjoyable than the last.

The decor is beautiful, the staff friendly and the location is spectacular. We particularly loved the private beach chairs and proximity of the pool to the beach.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Sales/On-line Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 6, 2012
Doodie018, Congratulations on your recent wedding and thank you for choosing The Royal Hawaiian, a Luxury Collection Resort for your honeymoon. We are thrilled that you so enjoyed your time with us and that our resort made your time in Honolulu extra special. Thank you also for mentioning that our resort is so beautiful, that our location is so central, and that our private guest beach area and staff are so fantastic.
We hope to share your first Anniversary with you! Until then, mahalo and aloha from The Royal Hawaiian Team.
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Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2012

Stayed at the Royal for the fourth time this past Sept/Oct. Another great experience as always. This is the ONLY hotel I will ever stay at when visiting Waikiki. I like staying in the Tower Ocean Front rooms. All rooms have a balcony and fantastic views of the beach and Diamond Head. Arrived in Honolulu early afternoon from Baltimore and got to the hotel in a timely manner. Guests are greeted as they arrive and helped with their luggage. Then proceeded to registration area to check in. Greeted with friendly smiles, a cool towel, and a fresh glass of pink lemonade. Asked for a high floor and got a room half way up the tower. I always ask for a higher floor so I can get an unobstructed view of the ocean and beach area (usually above the 5th floor). It's also a bit quieter higher up. The hotel next door has bands playing outside near their pool area and it can get a little loud if the drinks are flowing heavy. This is my first stay since the tower was updated. Honestly, I didn't really notice too many things different than previous trips other than some furniture and the television. The room was fine but had a smallish/tight balcony....(they do vary in size). I requested another room with a larger balcony and was given that room the next day for the duration of my stay. It was fantastic!

I love the Royal Hawaiian. It's beautiful and the open areas always seem quiet and not very crowded, so it's great to sit around and have a drink in the many different sitting areas of the hotel. Most of which are "outside" open walled areas. All the staff and beach staff are always friendly and greet you with a smile and an Aloha! The general manager also does the same! She's always nice as well. The rooms in the tower are neat, clean, and pretty basic decor. Who cares really when you have an incredible view of Waikiki beach. To be honest, I've never eaten at their restaurants but they are always filled with guests. The Mai Tai bar is always great, fantastic drinks, good prices, and an unforgettable view of the beach and Diamond Head. (be sure they give you your drink in the larger size glass if you get one to go.....it's the same price!).

Again, this was our 4th time back to the Royal. We were even recognized by some of the same staff, which makes you feel nice and welcomed, especially when they stop and chat with you for a while and ask about your stay. Pool is fine (you can use the really fun, fantastic pool at the Sheraton next door...), the beach is great, everything is pink, and the Royal chains off a prime section of beach for their guests only. Love this hotel!!!! Can't wait to go back again later this year. Mahalo Royal Hawaiian!

Room Tip: Many visitors love the older section for the decor and nostalgia. I love the Tower section for the b...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHCoordinator, Sales/On-line Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, January 6, 2012
Vtssnowman62, thank you for visiting us for the fourth time and for your wonderful compliments about your experiences with us. We are so happy to hear that you would never stay anywhere else - you have made our day - mahalo. We are also so pleased to hear that you like our renovated Royal Beach Tower guestrooms with their stunning ocean views.
Thank you for sharing that our staff are so friendly and always smiling, that our many seating areas allow for a relaxing ambiance, and that our Mai Tai Bar cocktails and views are so unforgettable. We also appreciate you mentioning our fantastic beach and pool team and our wonderful General Manager. We can't wait for your return later this year either. Aloha and mahalo nui loa The Royal Hawaiian Team!
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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#9 Business Hotel in Honolulu
#11 On the Beach Hotel in Honolulu
#13 Romantic Hotel in Honolulu
#18 Family Hotel in Honolulu
#21 Top resorts Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Official Description (provided by the hotel):
The Royal Hawaiian, a Waikiki Beach Hotel, has Abhasa Spa, renowned restaurants, and a pool with a waterslide and cabanas. We have gorgeous indoor and outdoor event space for weddings and meetings. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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