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“An alternative worth considering.” 4 of 5 stars
Review of Aston at the Executive Centre Hotel

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Aston at the Executive Centre Hotel
3.0 of 5 Hotel   |   1088 Bishop Street, Honolulu, Oahu, HI 96813 (Formerly ResortQuest at the Executive Centre Hotel) (Downtown Honolulu)   |  
Hotel amenities
Ranked #58 of 83 Hotels in Honolulu
Level Contributor
138 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“An alternative worth considering.”
4 of 5 stars Reviewed May 13, 2013 via mobile

I had never stayed at the Aston Executive Centre and no one that I knew was familiar with the Aston. The hotels close to the airport are mediocre at best, so the next area closest to HNL is the business area. The room that I stayed in at the Aston was a clean,spacious suite with a kitchenette, dining and living room area. The bed was very comfortable and I had a great night's sleep. The other advantage of staying at the business centre is that the partying tourists tend to stay at the tourist hotels so it is quieter at the Aston.
The disadvantages are: navigation and parking fees. There isn't a convenient place to temporarily park, check in and unload. There are no bellhops to assist you with directions or your luggage. If it wasn't for the help from a Aston employee on break who noticed the lost expression on my face, I would not have figured out how to get to the lobby since the escalator was out of service. Aston's management has a 10 minute teaser 'free' parking rate. There isn't any way you can find a parking space, check in and drop off your luggage in 10 minutes. Management should give their hotel guest checking in a voucher rather than insult their guests with this ridiculous 10 minute grace period that no one can use. Zero aloha in the checking in and parkjng process.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonEXCGM, General Manager at Aston at the Executive Centre Hotel, responded to this review, May 15, 2013
Aloha 12Safari,

We are happy you had a restful, relaxing stay at the Aston Executive Centre and enjoyed your clean, spacious, fully equipped suite. I agree that life in the Aston Executive Centre is peaceful after a long day at the office or sightseeing because you are not surrounded by the crowds of leisure travelers you will find in Waikiki.

It appears by your comments that you did not receive your email confirmation. The confirmation explains the parking and check in procedure. If you booked through a travel agent, the confirmation containing the parking and check in instructions may have been emailed to the travel agent (if their email address was provided at the time of booking). Basically the confirmation would contain instructions to park in an unreserved stall and proceed via the parking elevators to the Lobby Front Desk to check in. At the Front Desk, you are assigned a reserved stall that you would use for the length of your stay. Finally, the Front Desk clerk would go with you to the garage, retrieve your luggage from your car and take it directly to your room. We are sorry if you did not receive your confirmation as the confirmation would have explained the parking/check in procedure.

Unfortunately, Aston does not oversee, manage, set rates or policies for the parking garage. The parking rates and protocol are set by the parking contractor and approved by the Executive Centre's Board of Directors. We will suggest that the grace period be extended. Thank you for your comments.

I am very glad that an off duty Aston employee recognized that you needed help and took the initiative to assist you. We are very proud of our employees, who regularly go out of their way to assist anyone who needs help. Providing help to anyone in need, is part of our ALOHA Spirit that we gladly share with all that stay at the Aston Executive Centre.

Overall, it appears you had a wonderful stay at the Aston Executive Centre. We look forward to hosting you again in the near future.

Mahalo for posting on Tripadvisor.com.

Best regards,

Clem

If anyone has any comments or concerns, feel free to contact me at clem.lagundimao@astonhotels.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
California
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 4, 2013

Well, this property is an interesting one and kind of hard to review.The location is wonderful for downtown. 3 blocks from the water (with a Gordon Biersch restaurant). The rooms are spacious and views outstanding. The one trip advsior who said the daily continental breakfast was meager was being generous. Pretty pathetic and no protein (unless you count peanut butter packets or cream cheese). Anyway, over the days I figured out what I could eat besides donuts which I cannot eat at all.

The biggest downside is that the rooms are really dated. I always avoid places that are described as "clean", but these are. The rooms are huge and with just a facelift, they could be easily become outstanding. Over the days of my stay, the place did grow on me. Nice having a kitchen and the place is really quiet. Very little traffic noice from the streets below from higheer floors (downtown shuts down at night). The building is obviously concrete which adds to the quiet living space.

For anyone visiting the Queens Medical center, the location is perfect! Easy walking distance. Also, for tourists, only one block to the Iolani Palace and the old Hawaii Theater.

The biggest downside for a woman traveling alone is that downtown is NOTwalk-able at night. Some shady people and areas. If you don't want to lock down in your room after dark (which is unfortunately 7:00 pm) - don't stay here. If you are on business and doing work and going to bed - it is fine. I kind of miss the Waikiki shopping and walking after dark. I will have to catch a daylight bus to enjoy that at some time during the trip. Also, due to the no walking after dark - the dining experiences are limited. Waikiki has many more places to walk and eat after dark.

So, overall - I would stay here again. It could be a good home base for some tourist trips. But if you want shopping and after dark eating. Not the place to be without a car or bus ride. Good luck and Aloha,

Room Tip: Higher floors will have less traffic noise.
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonEXCGM, General Manager at Aston at the Executive Centre Hotel, responded to this review, May 7, 2013
Aloha Skyhy from California,

Thank you for posting your feedback on tripadvisor.com.

Thought it would be helpful to provide feedback from the Executive Centre Sales Manager. A single female business traveler who stays in many major cities all around the United States.

"As a female business traveler myself who often travels alone, I can relate to your comment regarding the downtown area not being walk-able after dark, however guest safety in downtown Honolulu might be “misguided”. There has been a “downtown renaissance” aimed by both the private and public sector in revitalizing this area and I have witnessed a number of new establishments; restaurants, night-clubs, boutiques and condominiums develop in the downtown area over the recent years and we look forward to the new Wal-Mart which is slated to open in 2014. As in most major cities, we should always exercise caution and encourage our guests to use their best judgment during the evening hours. Like other cities, there are certain parts of the cities you’d like to avoid, but I don’t believe that guest safety has been a major issue at this hotel since I have started working here in 1998. I am confident that you and your business associates will come to know Aston at the Executive Centre Hotel as your “home away from home” as it has been for many other visitors over the years. "

Again, Mahalo for your comments and we hope to host you again in the near future.

Best regards,

Clem

If anyone has questions about the Aston Executive Centre, please feel free to contact me at clem.lagundimao@astonhotels.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehachapi, California
Level Contributor
379 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed April 18, 2013

The Aston on Bishop Street (Aston Executive Center) is truly a great place to stay. Condo suite amenities- living room, bedroom with view, bathroom, kitchen- full size fridge and stove, micro wave. Jacuzzi tub / shower. 2 TV's, cable and wifi, exexcutive lounge on floor 40, continental breakfast is free. Next to Chinatown and lots of restaurants. Good ones like Little Village Noodle House, and Happy Belly within walking distance. High rise parking garage with reserved space parking. Frank S loves it. No tourist traffic or crowds. Hilton Hawaiian Village is great- but this is better for privacy. Restaurant / bar on lower floor. 6 elevators. Can't beat it. And, oh yes- Beach Bum Cafe next door. Coffee beans and coffee from only the islands. Chances are you will get coffee with all the beans from the same tree. Try this my friend. I don't go to the Islands much, but when I do- I stay at the Aston Executive Center. Just do it ! Even a laundry !

Room Tip: Let the staff be nice to you. Book directly or through Travelocity or someone of your choice. Book i...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waimea, Hawaii
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 8, 2013

Nice place to stay away from Waikiki. Clean, safe , friendly convenient to all kinds of stores, restaurant, sites especially if you are here for business. No traffic after6 pm. You pay for parking.The room is ok with nice views, maid service is good. Affordable,

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford, North Carolina
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 25, 2013

Yes, it is not near Waikiki. Yes, it is a bit older. Yes, it has an affordable price so you can spend your money elsewhere on your vacation/business trip.
The staff was friendly and I enjoyed my jacuzzi style tub. Plenty of force and relaxing. I also enjoyed the view from 34 floors up where I saw a Chinese dragon dance down below and then went up to the 40th for my bagel and watched the HMS Queen Elizabeth in port.
The internet provided was the fastest I have ever had in a hotel of any kind.
You are guaranteed a parking spot (there is a daily charge) and within walking distance are a plethra of dining choices. A 7-11 is just outside the front door as is a Starbucks.

All in all, I had a great experience during my business trip and my team more productive and relaxed than the previous team a month prior that stayed near Waikiki.

Room Tip: All rooms are glass walled to the outside and provide excellent views. Southwest facing rooms can se...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint David, Arizona
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 23, 2013

I stayed at this hotel on a recent business trip to Honolulu. The hotel is located in downtown Honolulu overlooking the harbor. The accommodations consist of spacious suites with a complete kitchen, living room, bedroom,, bath, and a washer and dryer. The living room and bedroom have floor to ceiling windows with a spectacular view of the city. At $166.00 per night, including breakfast, these accommodations cost a fraction of those in Waikiki where I had stayed on previous trips to Honolulu. The staff was very friendly and helpful. Highly recommended!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konigstein, Germany
Level Contributor
122 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed January 30, 2013

The hotel is actually an apartment building, where some of the apartments are used as hotel rooms. So you get a very comfortable living space with a full kitchen, washer, dryer etc. for the price of a simple hotel room. Check-in in the basement is unusual, the continental breakfast is served in a spacious apartment on the top floor (fantastic views). The pool is really large and good for workouts, but not a place to spend an afternoon. The neighborhood is certainly not Waikiki, but office buildings and university by day and a not too comfortable quarter by night. Plenty of restaurants in nearby Chinatown.

Room Tip: All rooms on the upper floors have great views.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston at the Executive Centre Hotel

Address: 1088 Bishop Street, Honolulu, Oahu, HI 96813 (Formerly ResortQuest at the Executive Centre Hotel)
Location: United States > Hawaii > Oahu > Honolulu > Downtown Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Wheelchair access
Hotel Style:
Ranked #58 of 83 Hotels in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Aston at the Executive Centre Hotel 3*
Number of rooms: 116
Official Description (provided by the hotel):
The only all-suite hotel located in the heart of downtown Honolulu's financial district, near government offices, business and dining. With complimentary continental breakfast, free daily newspaper and business center, this property is fully equipped with all the amenities for the business traveler. ... more   less 
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Also Known As:
Aston Honolulu
Resortquest Honolulu
Executive Centre Hotel Hawaii
Aston At The Executive Centre Hotel Hawaii/Honolulu

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