First, the good...Spacious rooms with balconies to take in either a view of the ocean or the hillside. We had a hillside view and enjoyed sitting outside while the sun went down and we listened to the cascading waterfall below us. Our room was very clean and the bedding was of excellent quality with plenty of pillows. Our housekeeper was very nice and gladly left us extra coffee upon request. The alarm clock with latest IPhone connection was convenient for listening to music and charging my phone. In general, the staff is friendly, smiling and very helpful...must say thanks again to Taylor in The Veranda for her excellent recommendations and great attitude.
This a a great place to stay overall but here are a few things that need improvement.
My partner arrived a day earlier than I did and he was greeted with a welcome and a lei. I showed up the next day and got neither. Maybe I just missed "Lei day" but for consistency, it would have been nice to get the same greeting.
At the pool, service was spotty and it was difficult to find someone to give you a towel. I'd have preferred they just place a pile of them in one location for everyone to grab as needed. This item may be just my own personal issue but the dolphins on the premises make me feel sad. They live in a pretty small space compared to the ocean that they could be living in just several yards away. I know the kids and families love these amazing animals and get to experience them up close but I'd rather travel to see them in the wild where they came from.