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“OUTSTANDING” 5 of 5 stars
Review of The Kahala Hotel & Resort

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The Kahala Hotel & Resort
5.0 of 5 Resort   |   5000 Kahala Avenue, Honolulu, Oahu, HI 96816   |  
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Hotel amenities
Special Price
15% off room rate
Ranked #3 of 83 Hotels in Honolulu
Honolulu
1 review
“OUTSTANDING”
5 of 5 stars Reviewed yesterday NEW

We thoroughly enjoyed our stay at the Kahala. We wanted for nothing.. We ate ourselves silly at the Kahala's several restaurants. And we experienced the greatest time at the Kalala's Veranda restaurant, featuring pianist David Swanson. He is the greatest. He granted all our requests - - including a Motown review as we are from the Metro Detroit area. TWO THUMBS UP for the Kahala.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,666 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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  • Danish first
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  • English first
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English first
Auckland
Top Contributor
60 reviews 60 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

Although, on our last vacation, we did not actually stay at The Kahala Hotel & Resort, we wanted to write regarding the outstanding and very informative and helpful service which we received from the Concierge Desk - from Peggy, Carolyn and Cameron.

We had just had an excellent and leisurely lunch at the Cabanas Seaside Grill in this Hotel, and passed by the Concierge Desk on the way out.

Peggy, Carolyn and Cameron were so friendly and told us some of the history of this magnificent Hotel complex and about the December 31st 2014 New Year's Eve special celebration evening.

They were so very, polite, helpful and knowledgeable, and they made our visit to this Hotel even more worthwhile.

Mahalo to the Management and Staff

Janet and Richard

Stayed December 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW

We honeymooned here back in 1980 when it was home to stars and celebrities. I must say that the staff treats everyone like they're stars or celebrities. Just remarkable. The latest improvements are magnificent. There's no other place like it.

Room Tip: Ocean view rooms are well worth it.
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, 2 days ago
Aloha Mike M,

Thank you for your loyalty to The Kahala Hotel & Resort and for your kind words.

We are delighted to hear that you continue to treasure your experiences at The Kahala and are creating new memories with us.

We hope you do not wait another 35 years to return to The Kahala. We look forward to our next opportunity to welcome you back as our ohana.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, WA
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

We've stayed at the Kahala many times over the last five years. It was a luxury property worth the high prices. Since the new owners, their room rates have gone up and their service down. They need an adult pool. Their only pool was full of loud children. We love children! But we could not hear each other. The service at the pool was non-existent. After 4 days of this, we did not want to spend our last 6 days dealing with substandard changes. We talked to the manager and explained why we were moving to the Royal Hawaiian and they still insisted on charging us $1000 early checkout fee! Now we're paying half the cost and getting twice the service. We're not going back unless they bring back the old Kahala!

Stayed January 2015, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, 2 days ago
Aloha h2ojet,

Thank you for taking the time to share your experience at The Kahala Hotel & Resort. I apologize that we did not meet your expectations during your stay with us.

I have shared your comments with our senior leadership. We appreciate the feedback and will use it to improve on these areas.

We hope that you will allow us the opportunity to improve and welcome you back for a future visit to share the gracious hospitality and services for which The Kahala is known.

Warmest regards,
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Honolulu
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Kahala has a knack for presenting a casual elegance and comfortable feel - understated from other high end resorts, but the quality is obvious. The staff is well trained and very professional. It is a wonderful place to enjoy Hawaii

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, 2 days ago
Aloha steveha2015,

Thank for taking the time to share your experiences with the TripAdvisor community. We are thrilled that you enjoyed the services and amenities offered at The Kahala Hotel & Resort. The staff takes great pride in providing exceptional services and experiences to our guest and it’s wonderful to hear that you experienced it first hand.

We are thrilled to hear that The Kahala is your destination of choice in Hawaii and look forward welcoming you back for your next Hawaii vacation.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had one night here on our way home from our honeymoon. The hotel was out of our budget but truly worth it if your able to afford it. No details were missed, from flannels for refreshing your face/hands upon check in through to a nightly turn down service. We loved this hotel and would love to go back one day!

Stayed January 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, 2 days ago
Aloha MilBirthisel,

Thank you for selecting The Kahala Hotel & Resort to celebrate in your recent nuptials. We are honored to play a small role in a very special time of your life.

We look forward to the opportunity celebrate and create more memories with you on future anniversaries.

Warmest wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place keeps amazing me every day. It keeps getting better every day I stay here. I've been to many so claimed 5-star hotels, but this place so far is my definition of 5 star hotel. During my stay, the Sony Open golf tournament was going on next door, but the hotel was very quiet and peaceful. The breakfast buffet is one of the best I've tried in Hawaii. For a true 5 star hotel, it's not really that pricey. I wish I could spend more time here. The pool isn't very large, but the private beach is pretty large, and the ocean is very calm. You can walk out at least 300 yards before hitting waves. I will definitely coming back.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, 2 days ago
Aloha Travelots61,

Thank you for taking the time to write a review and for sharing your experiences with the Trip Advisor community. It is true; the secluded beach is one of the most treasured aspects about staying at our resort. The resort is a perfect choice to find rest and relaxation and still have the amenities of a busy city just minutes away. It is a genuine luxury Hawaiian vacation for many.

We appreciate your feedback and endorsement of our resort. I will be sure to share your comments with our management team and staff. We look forward to the opportunity to welcome you for a stay at our resort one day soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kahala Hotel & Resort

Address: 5000 Kahala Avenue, Honolulu, Oahu, HI 96816
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Honolulu
#1 On the Beach Hotel in Honolulu
#2 Romantic Hotel in Honolulu
#3 Luxury Hotel in Honolulu
#3 Spa Hotel in Honolulu
#5 Business Hotel in Honolulu
#6 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Kahala Hotel & Resort 5*
Number of rooms: 338
Official Description (provided by the hotel):
The Kahala Hotel & Resort is Hawaii's reigning luxury resort, set on a secluded beach just ten minutes from the world class shopping and entertainment of Waikiki. This legendary hideaway resort in Honolulu's plush Kahala district is a favorite with presidents, international royalty and celebrities. From the moment you arrive, you will know that you are truly somewhere special. ... more   less 
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Also Known As:
The Kahala Hotel And Resort
The Kahala Hotel Honolulu
Kahala Resort Honolulu
Kahala Hotel Honolulu
Mandarin Oriental Oahu
Kahala Hotel & Resort
Kahala Mandarin Oriental
The Kahala Hotel & Resort Hawaii/Honolulu

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