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“Paradise 5 minutes from our home” 5 of 5 stars
Review of The Kahala Hotel & Resort

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The Kahala Hotel & Resort
5.0 of 5 Resort   |   5000 Kahala Avenue, Honolulu, Oahu, HI 96816   |  
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15% off room rate
Ranked #3 of 82 Hotels in Honolulu
Certificate of Excellence 2014
Honolulu
1 review
“Paradise 5 minutes from our home”
5 of 5 stars Reviewed August 26, 2014

We celebrated our 10th wedding anniversary. Kahala Hotel treated us almost like royalty. Champaine and dessert in our room when we walked in, very comfortable bed, and amazing bathroom/shower. Service was pretty much impeccable. The staff is very attentive. Will go back again. It's only 5 minutes away from our house.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, August 29, 2014
Aloha William T,

Happy Anniversary again and thank you for selecting The Kahala Hotel & Resort to celebrate such an important milestone. We are always delighted to hear from our Kama’aina community and that you had an enjoyable time. We look forward to celebrating many more anniversaries with you.
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1,781 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 25, 2014

Kahala was a wonderful place to stay! I'll break down the review into sections:

1. Checkin: Very prompt and fast. No issues with requested rooms.

2. Rooms: There are different types of rooms, as the hotel will describe to you. I stayed in two different rooms, and one was not the ocean view side but I think that both sides are equally gorgeous and tranquil and great. The hotel is quite old, but the rooms themselves are clean, updated and most importantly, CLEAN!!! It doesn't smell or look old and everything is tastefully done.

3. The Grounds: The location of Kahala Resort is perfect because it has a secluded beach that is sort of a crescent so that the waves are not strong and the beach itself is not crowded. The hotel covers a large area and within the property is a "dolphin lagoon" where they keep dolphins. This is the only downside to this hotel. I am sure people will be excited to see these dolphins but the fact that this lagoon is so small and dolphins are known to swim hundreds of miles each day with their pod, and the lagoon is basically a pool is unfortunate. I know that Kahala is "partnered" with the dolphin program and the resort themselves do not run this so I would expect their response to be that they will " pass this information to the organizers", but that's really not my point. Those dolphins are trapped much like the way we would feel if we only have our ensuite to live in for the entirety of our life and I am sorry to see that such a gorgeous resort supports this, regardless of how well they are "treated" and fed and etc.

4. The Staff: Everyone is very helpful, from checkin to concierge and beach staff.

5. Proximity to Waikiki: Although this hotel is separated from the "centre" of Waikiki, it is only a 10 minute drive to the centre and the resorts location in respect to beach and quietness cannot be beat . It is worth the drive each day/night you want to go into town, and you are much better off staying at this location rather than fighting the crowd in Waikiki. The atmosphere is much more tranquil. Taking a cab would be approximately $30/ one way.

6. Food: I'm sorry but I didn't eat at the hotel so I cannot make any comments, but the breakfast buffet is always busy and the spread looks great. They have morning coffees setup in the lower lobby and also by the breakfast buffet section that is complimentary each morning and that was excellent coffee! They do have several restaurants on site.


I hope you all enjoy your stay at Kahala; it is a wonderful resort.

Room Tip: All the rooms are great, so it depends on how much you want to spend. The rooms right on the water...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, August 26, 2014
Aloha Caesar and Chloe,

Thank you for the kind comments and for taking the time to share your experiences with the Trip Advisor community. We are delighted to hear that you had an exceptional stay and received outstanding services and amenities at every level. Beyond doubt, the resort’s uncrowded beach location and 10 minutes proximity to vibrant Waikiki are two of the most favorite aspects when staying at The Kahala. The Kahala guest truly has the best of both worlds. We take all feedback very seriously and have shared your comments with Dolphin Quest partners. The resort has a great relationship with our Dolphin Quest team. We believe the Atlantic Bottlenose dolphins are in excellent human care provided by our partners.

We look forward to our next opportunity to welcome you back to The Kahala Hotel & Resort for your next Hawaii vacation.
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Honolulu
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 24, 2014

best service staff ever - delicious, eye popping food - nightly, very classy music & dancing - wonderful room with the most comfortable bed - a totally gorgeous, swimmable beach with a dock to enjoy; probably what Hawaii was like back in the '60s when it wasn't so crowded - all the lovely amenities one would expect @ a luxury resort - oh yes, we would love to return to the kahala! :)

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, August 25, 2014
Aloha Mary Jane S,

Mahalo for taking the time to write such a thoughtful and gracious review. We are delighted to hear that you had an exceptional stay. Hearing feedback from guests such as you is one of the many reasons our staff members are so proud to be a part of The Kahala. I will be sure to share your comments with our management team and staff. We look forward to welcoming you back to our resort for your next Hawaii vacation.

Warmest aloha,
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new york
Top Contributor
73 reviews 73 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed August 23, 2014

I'm not sure if the recent sale of the hotel had any impact on the property, but some things worth noting. We last stayed at the Kahala 9 years ago when it was the Mandarin. Here are some positives and negatives that overall kept this from getting an excellent review from me.

Positives: great beach and property, quiet away from the hectic Waikiki scene, rooms that are large and up to date, good breakfast buffet choices and the assistant front desk mgr Sahng who really went out of his way to accommodate us..

Negatives: shuttle service to Waikiki (runs infrequently/needs a reservation), check in (when we booked, I requested connecting rooms since traveling with children and I called and confirmed that we had connecting rooms the day before arriving only to be told on arrival that it was not available), mixed experience with staff (Marc in Concierge was great but another concierge told us on arrival after an 11 hour trip with kids that there were no restaurants open at 4:30pm so sent us on a taxi ride to a mall yet later we learned that the pool restaurant was open until 5:15pm), long lines for breakfast buffet even though there were plenty of tables open, no airconditioning in some of the halls.

Overall, you stay here for relaxation and the beach and that's 5 stars, but these other issues really detract from the experience.

Room Tip: higher floors are better for the view.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, August 25, 2014
Aloha travelwithkids_7,

Mahalo for taking the time to write a review. We are delighted to hear that the ohana had a relaxing stay at The Kahala Hotel & Resort and you enjoyed the dining options at the breakfast buffet.

Our staff strives to provide unparalleled services and memorable experiences to all our guests. I apologize that your stay was anything less than flawless. Thank you for bringing these details to our attention. It allows us to improve and I have shared your feedback with our leadership. We hope to have another opportunity to welcome you and the ohana back to our resort.
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Melbourne, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 23, 2014

I stayed at this hotel for seven nights and what a surprise. Ever room is large the only difference was if they had a balcony and a beach view. The rooms are unbelieveable. The bedroom is very large with a couch and table and desk. There is a very large bathroom with wash basins up each end double hanging space and separate toilet and large shower. The rooms are very well kept and the best beds very comfy. It was fully booked on our arrival so had to wait up to 4 hours for our room as the first one we where offered was a long way from the main building but the second was on the 7th floor without a balcony as we couldn't upgrade, would prefer balcony as felt hemmed in not being able to open a window. the buffet breakfast was great, the best pineapple I have tasted.The pool area is getting very tired and not bigger enough. Not a lot of shade and lounges and umbrellas need replacing. The beach is great
very clear and safe for swimming. The Dolphins are a great attraction to have on site. You can watch them all day and still see something different and the staff are great and will answer any questions who have. They run a free shuttle bus to the local mall, Waikiki and Al Mona through out the day and you can go in for dinner if you want to. The only downside is if you don't have a car you are isolated from eating at local restaurants. This hotel is very professionally run with very friendly staff. This is a very popular with Japanese visitors who are very polite and trouble free tourists. Great place for children.

Room Tip: Rooms with a balcony are a better choice
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, August 25, 2014
Aloha ROG43,

Mahalo for taking the time to write a review. Our unique destination, unrivaled accommodations and exceptional staff are the foundations of The Kahala Hotel & Resort. We pride ourselves on our personalized service, and we are delighted to hear the ohana (family) were able to experience this first hand. I will be sure to share your kind comments with our leaders and staff.

We look forward to our next opportunity to welcome the ohana back to our beautiful island home and to The Kahala Hotel & Resort.
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Los Angeles, California
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 23, 2014

I was lucky enough to have my fiance whisk me away to this tropical paradise early in our relationship. It was a stunner. The room was lovely, the staff was courteous, the food was delicious and the beach was spectacular. If you are looking for a fantastic getaway I can highly recommend this one. Can't wait to return.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, August 25, 2014
Aloha Dana G,

Congratulations on your recent engagement! We are honored to be selected to share in such an important milestone in your life. We are delighted to hear that you had a wonderful stay. When the time comes, we hope you will consider The Kahala for your special day and allow our professional and talented catering team to plan the perfect wedding of your dreams. Thank you again for your review and we forward to welcoming you back for your next Hawaii visit.

Warmest regards,
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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 22, 2014 via mobile

Had a wonderful stay here for 6 nights with my husband. Great location away from the hussle and bussle of Waikiki but close enough to venture in for some activity when desired on the free hotel shuttle. Beautiful beach, great food (although simple at times) and service. The rooms are large with fantastic bathrooms. We have stayed in many resorts around the world, this is certainly up there with the best. The only draw back is that virtually everything at the hotel is an extra cost, including if you want shade at the beach... Otherwise a luxurious and relaxing stay. Highly recommended

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Khr H, Public Relations Manager at The Kahala Hotel & Resort, responded to this review, August 25, 2014
Aloha Tara P,

Mahalo for sharing your recent stay with the Trip Advisor community. We are delighted to hear you enjoyed the complimentary shuttle service and had a relaxing and luxurious stay.
We look forward to welcoming you back to The Kahala Hotel & Resort for your next Hawaii vacation.

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Kahala Hotel & Resort

Address: 5000 Kahala Avenue, Honolulu, Oahu, HI 96816
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Honolulu
#1 Top resorts Hotel in Honolulu
#2 Romantic Hotel in Honolulu
#3 Luxury Hotel in Honolulu
#4 Business Hotel in Honolulu
#6 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Kahala Hotel & Resort 5*
Number of rooms: 338
Official Description (provided by the hotel):
The Kahala Hotel & Resort is Hawaii's reigning luxury resort, set on a secluded beach just ten minutes from the world class shopping and entertainment of Waikiki. This legendary hideaway resort in Honolulu's plush Kahala district is a favorite with presidents, international royalty and celebrities. From the moment you arrive, you will know that you are truly somewhere special. ... more   less 
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Also Known As:
The Kahala Hotel And Resort
The Kahala Hotel Honolulu
Kahala Resort Honolulu
Kahala Hotel Honolulu
Mandarin Oriental Oahu
Kahala Hotel & Resort
Kahala Mandarin Oriental
The Kahala Hotel & Resort Hawaii/Honolulu

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