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“Good But A Little Worn” 4 of 5 stars
Review of The Kahala Hotel & Resort

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The Kahala Hotel & Resort
5.0 of 5 Resort   |   5000 Kahala Avenue, Honolulu, Oahu, HI 96816   |  
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Special Price
20% off room rate
Ranked #5 of 83 Hotels in Honolulu
Certificate of Excellence
San Francisco, California, USA
2 reviews
“Good But A Little Worn”
4 of 5 stars Reviewed March 17, 2013

The Kahala remains a great resort. Perfectly pleasant but missing a few things like mini-bar service. The rooms are spacious but prices are equally so. Of note, while requesting a 2pm check out, an $80 charge was requested which is unusual. Most hotels easily allow 2 - 4 pm checkouts for program and return guests. For my taste, such little perks makes the distinction of a true 5 star hotel.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Impactwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, March 19, 2013
Thank you for staying with us on your recent trip to Honolulu. I was sorry to learn that we were not able to grant a late check out for you. Please understand that most of the time a late check out is charged at the 1/2 day rate and, unfortunately, it always depends on whether your room category is needed for an arrival, which happened to be the situation on the day of your departure. We always try to provide a pleasant and comfortable resort experience for our guests, and I do appreciate you sharing your concerns. My staff and I look forward to being of service to you again on your next trip to Honolulu. Aloha and best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,139 reviews from our community

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Southwest
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed March 16, 2013

The staff provides a relaxing and comfortable environment with personal service and incredible attention to detail. We were debating between an Oceanview (Diamond Head Tower) and an Oceanfront (Koko Tower) room and chose the Oceanview to avoid noise from the pool. The Oceanview was fine, although set back a little farther than the Oceanfront. The pool area was not noisy as some resort pools can be, so if the view is important to you, I would recommend the Oceanfront (we'll choose Oceanfront next time).

The beach in front of the hotel extends north for about a mile and affords a lovely, quiet walk (see photos). The breakfast buffet is a good value considering the numerous options offered and the convenience of the location - and the view could not be better!

Room Tip: Koko tower has a better view of the ocean.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank boots900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, March 18, 2013
Thank you for staying at our resort during your recent trip to Honolulu. I was pleased to see that our employees extended their usual fine service and you were comfortable in your room. I agree that it is a good idea for you to try another room category for your next stay, and it will be a pleasure to welcome you back on that occasion. Aloha and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

We have stayed at Hotels all over the world, including many in the luxury category. The Kahala is, hands down, # 1. The location is superb. The food is almost without exception absolutely first class. The staff are the best trained of any we have experienced, only 4 Seasons comes close. While pricier than many NO OTHER HOTEL IS BETTER VALUE.

Room Tip: We prefer a balconied room Koko Head wing ( mountain view with a glimpse of the water) to the prici...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JudyandJim09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, March 18, 2013
Thank you for taking time to send your wonderful comments following your recent stay with us. We always try to provide our guests with a comfortable and memorable resort experience, and I was delighted to see that our services and facilities met your expectations. We look forward to welcoming you back to our resort sometime soon. Aloha and thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sausalito
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 15, 2013

This was our first time staying at the Kahala and we were blown away by the excellent service, fabulous dining options, beautiful and extremely comfortable guest rooms. Loved the serene location, but also loved the fact that the Kahala offered hourly shuttles to and from Waikiki.

Cant wait to go back next year!

Room Tip: We enjoyed the Ocean Front rooms overlooking the lagoon with the dolphins and out to the beach.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank dswingsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, March 18, 2013
Thank you for staying with us on your recent trip to Honolulu. I was delighted to see that you had a good time and enjoyed our dining options along with our guest services and rooms and were able to take advantage of our shopping shuttle. I appreciate receiving your comments, and it will be a pleasure to welcome you back to our resort on many future occasions. Aloha and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

We've stayed at The Kahala Hotel & Resort three times so far and will continue to go back anytime we're in the Honolulu area. From the beautiful location, beautiful and clean rooms, private beach, to the very friendly and helpful staff, you won't find a better or more peaceful place to stay. My kids also prefer staying at The Kahala vs. staying in busy Waikiki. The dolphins are an extra plus and I highly recommend going for a swim with them. Truly a great experience!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kaila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, March 18, 2013
It was a pleasure having you with us again, and thank you so much for sending your positive feedback. I was very glad to see that our secluded location and beach along with our guest rooms and friendly staff continue to meet your expectations. We look forward to welcoming you and your family back to our resort sometime soon. Aloha and best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Wow is all I can say. I thought of writing this review when I returned home, but I just could not wait. I have been traveling for many years and would say that I am a bit finicky, but I was absolutely blown away at the service they provided us and the hospitality received. My positive experience began weeks before I even arrived. I had some issues with my booking and management was able to take care of any concerns I had even before I arrived. The management is superb and you can tell the staff has been managed well. From the minute you arrived, the warm and sincere welcome you receive is just unbelievable. i honestly felt like royalty. My bell hop Trevor was so enthusiastic. He showed me the amenities and facilities including my room as if he had built the resort. The rooms are beautiful and so spacious and amazingly clean. The beds was like sleeping on clouds and I felt like I was sleeping in my own bed. The turn down service was awesome, coming home each night to hawaiian music playing in your room and bottles of water by your bedside. The waiters at the restaurant again wonderful. When my daughter was upset returning from the buffet claiming they were out of their famous sticky buns, "must try", Eric our waiter who was cleaning the next table and overheard, went and brought my daughter some. i was so shocked at how attentive the staff was. The beachside attendants set up the loungers for you even laying out your beach towels. The front desk who when you ask for wake up call, asks if you require a reminder call in ten minutes or if you want to know the full weather for the day. The room service who not just delivers the food on a tray like most resorts, but wheels in a table with places settings even if you just ordered a simple burger. The list goes on. They truly go above and beyond the industry norm for service.mHonestly, I have never experienced such hospitality and service anywhere. There may have been newer resorts, but the service here is so genuine and sincere. The staff are really happy and as a result you see that everywhere you go at the resort. I did not once run into any staff member who did not greet me or have a smile all week. Truly amazing resort and this is the one and only resort that I will come back without a doubt!!! Private beach, dolphin lagoon with sea turtles right at the resort, wonderful restaurants with excellent food, free shuttles, valet service. This resort has everything you want for a perfect vacation. This was the best decision for my family to stay away from the tourist Waikiki area where everyone normally stays and truly experience Hawaii and the Hawaiian hospitality. Thank you Rosann, Yoshimi, Kathy, Trevor, Eric and all the wonderful staff at Kahala!!! Mahalo.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank markhamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, March 18, 2013
I was delighted to read your comments following your recent stay with us, and thank you for sharing your experience at our resort. Nothing makes me and my staff happier than to learn that we have left our guests wanting more of our magical brand of aloha. It is great to know that you had a wonderful time and enjoyed our guest facilities and the exceptional services provided by our employees. It will be a great pleasure for us to be of service to you and your family again the next time you plan to visit our beautiful island. Thank you so much for taking the time to write. Aloha and best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookline, Massachusetts, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 11, 2013

This was second visit to Honolulu, first time visit to the Kahala. Came for a conference and originally was going to stay in Waikiki but a lot of the hotels were booked out. This place was amazing. The service is top notch, people were all very friendly, and the location is a bit secluded off the hustle and bustle of Waikiki. Restaurants were all terrific although felt a little bossed around in the lounge with some overbearing suggestions from the wait staff leading to ordering plates I didn't really enjoy. The beach is pretty swim friendly with quiet waves. Decor was great, clean and tasteful although I also overhead they are planning to do some renovations and replace carpets soon. Overall, felt very pampered and didn't want to leave. Would consider coming back to Oahu just to come back to this hotel.

Room Tip: The ocean view was terrific.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Xuemeic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, March 13, 2013
I was delighted to read your feedback following your recent stay at our resort. It was good to see that you enjoyed our location and guest services. However, it was surprising to read about one of the waitstaff in the lounge, and rest assured this was shared with our Director of Food & Beverage for his information and appropriate follow up. Thank you for sending your positive feedback and sharing your concerns. We look forward to being of service to you again on your next trip to Honolulu. Aloha and best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kahala Hotel & Resort

Address: 5000 Kahala Avenue, Honolulu, Oahu, HI 96816
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Honolulu
#2 Romantic Hotel in Honolulu
#2 On the Beach Hotel in Honolulu
#4 Business Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#6 Family Hotel in Honolulu
Price Range (Based on Average Rates):
Hotel Class:5 star — The Kahala Hotel & Resort 5*
Number of rooms: 338
Official Description (provided by the hotel):
The Kahala Hotel & Resort is Hawaii's reigning luxury resort, set on a secluded beach just ten minutes from the world class shopping and entertainment of Waikiki. This legendary hideaway resort in Honolulu's plush Kahala district is a favorite with presidents, international royalty and celebrities. From the moment you arrive, you will know that you are truly somewhere special. ... more   less 
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Also Known As:
The Kahala Hotel Honolulu
The Kahala Hotel And Resort
Kahala Resort Honolulu
Kahala Hotel Honolulu
Mandarin Oriental Oahu
Kahala Hotel & Resort
Kahala Mandarin Oriental
The Kahala Hotel & Resort Hawaii/Honolulu

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