We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Kahala Changes” 4 of 5 stars
Review of The Kahala Hotel & Resort

Save Saved
You added The Kahala Hotel & Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Kahala Hotel & Resort
5.0 of 5 Resort   |   5000 Kahala Avenue, Honolulu, Oahu, HI 96816   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Offers & Announcements
$335 (USD)
Ranked #4 of 82 hotels in Honolulu
concord, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Kahala Changes”
4 of 5 stars Reviewed December 5, 2012

We have been coming to the Kahala for several years and love the location and staff. This trip we found some changes. They appeared to be cost saving measures, although the room prices are not reflective of the changes. You no longer get fresh leis but plastic type ones. For a luxury hotel, it seemed a bit on the cheap side. In the room, the toiletries were no longer the French ones that they used for years but Tommy Bahama. They were okay. My biggest complaint was there were no coffee cups in the rooms only paper ones. Really? An expensive, luxury hotel with only paper cups in the rooms for coffee. The breakfast buffet no longer allows you to get your own juice, you must ask for it. In addition, the selection of pastries and other items has been scaled back.
We love the location and the spaciousness of the rooms. However, our bathroom tile was chipped and marred, again not indicative of a luxury hotel. We do love the beach here and the rooms but would hope they would do a bit more maintenance to be at the level of a luxury, pricey hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, December 13, 2012
Thank you for staying with us again during your recent trip to Honolulu. It was a pleasure having you with us. Our welcome leis for gentlemen are made of black tiger kukui nuts, and female guests receive white shell leis. We find that guests like to take them home as a memento of their stay. Also, we are pleased that our new Tommy Bahama line of amenities has been well received by our guests. Regarding coffee cups in the rooms, we have just received the new ceramic cups for the new Starbucks coffee makers which only hold a certain size. We are currently placing the new cups in all guest rooms. We decided to offer juice service tableside during breakfast at the request of our guests. It does personalize the experience and is consistent with our mission to provide world-class service and exceptional dining. Our line of breakfast items has been expanded over the past year and now includes a bruschetta bar, an arrange of meats and cheeses, a daily frittata, and a savory breakfast entree that changes daily. We greatly appreciate your feedback which helps us to focus on specific issues that we must address. We do repair bathroom floors when chipped tile or other issue is reported. If you would be kind enough to contact me directly at 808 739-8823 and share more details of your stay along with your room number, I would be more than happy to learn more details from you. I sincerely appreciate receiving your candid comments and look forward to welcoming you back on another occasion. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,506 people have reviewed this hotel

Traveler rating
    1,031
    281
    101
    51
    42
See reviews for
489
692
38
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Morgan Hill, California
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 3, 2012

This is our sixth stay at The Kahala. Prior to coming to The Kahala, we usually stayed at the hotels in Wakiki. Wakiki simply became too crowed and the beach is jammed packed; no longer a pleasure to spend a week, a day maybe. (take the Kahala shuttle to Wakiki Beach)
Kahala is about 15 minutes east of Wakiki. Located at the end of Kahala Avenue (the most coveted address in Honolulu, I think), it is secluded with lovely surroundings. Without big waves and a gentle slope, swimming in the ocean is a pleasure. (only beach that I can swim without getting knocked about by waves) Best of all, i've never seen more than 10 swimmers at one time.
Delicious buffet breakfast is pricey but if your vacation package includes, it is a fabulous treat especially if you go at 6:15 AM and watch the sunrise as you enjoy the freshly cooked omelette, incredible pastries and of course,fresh fruits.
Downsides: the pool is dated, small, and less than five feet deep. This resort is not design for children, except very young ones. With the exception of dolphins, it is not a children friendly resort. It is designed for weddings, multiple weddings in one day. Parking is expensive and no street parking available.

Room Tip: rooms with a lanai is wonderful.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, December 6, 2012
Thank you for staying with us again and for taking the time to send your comments. I was delighted to see how much you enjoy our secluded location and the great conditions for swimming or relaxing on the beach. However, I was sorry to see that you do not believe our resort is designed for families. We have many activities to entertain kids, and our Keiki Club offers full-day or half-day programs that include scoop net fishing, bamboo pole fishing, lei making, and hula, among others. We also provide children's menus for breakfast, lunch, and dinner and, as you stated, our resident dolphins are popular for all age groups. Families are always welcome at our resort. Hawaii is a favorite place for weddings, and a beachside location seems to be the most desirable. We are fortunate that so many couples select our resort for that very special occasion. We always try to provide a comfortable and pleasant experience for our guests, and I do appreciate receiving all of your feedback. My staff and I look forward to being of service to you again the next time you visit our beautiful island. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 26, 2012

My husband and I were on a two week vacation on Hawaii and we were staying at the Kahala for our first 3 nights. We cannot speak highly enough of this hotel. It was our first time there and will certainly not be our last. Our accommodation was top notch, very spacious and the bathroom was excellent with his and her sinks at either end of the room, separate bath and large shower, fridge and safe, plenty of hanging space in the bathroom, again his and hers. We had a large balcony with partial view of the ocean (normally we prefer ocean front but the view we had was great with the golf course, mountains and homes at the back and the ocean to the side). The breakfasts were excellent although we only ever had the continental which gave us ample choice without needing any of the cooked options. Unfortunately we didn't get to try Hokus restaurant as I was unwell the night we had booked so had to cancel our reservation. We can both thoroughly recommend this hotel, the location is a little away from the downtown area but that suited us as it was really quiet and we had a rental car anyway. The actual pool area was a little small but the beach was just adjacent with very comfortable beds and full amenities so that's where we did our relaxing in the sun and swimming in the ocean. The dolphin attraction was wonderful, we didn't actually swim with them ourselves but watched others and did a lot of filming. So to sum up, luxury accommodation, staff were extremely friendly and helpful, service was exemplary, overall experience first class.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 29, 2012
I was delighted to read all of your positive comments following your recent stay with us. It was great to see that our services and facilities met your expectations and you were totally comfortable in your guest room. My staff and I hope you can stay longer the next time you visit our resort and will have an opportunity to enjoy dinner in our signature restaurant, Hoku's. It will be our pleasure to welcome you back at that time. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 20, 2012

My husband and I stayed here quite a few months ago, so my review is a bit delayed (remembered that I forgot to review when I logged in to TA today...).

This property was a bit far from the downtown area, but we had a car, so we didn't mind and we actually enjoyed being away from the noise and commotion of downtown. The hotel did offer a complementary shuttle, but we always opted for our own vehicle, so I cannot speak to the shuttle service.

Our room was absolutely gorgeous on the top floor overlooking the ocean. I loved sleeping with the veranda doors open and never had an issue with bugs coming in. The room was large and mostly well-maintained. I really enjoyed the separate vanities in the bathroom, which made getting ready in the morning much easier for two people. The bedding was also extremely comfortable.

Our rate also included breakfast. Wow! This had to be one of the best breakfast options that I've ever had as included! Fresh squeezed juices, omelets, pancakes and waffles and fresh fruit, yogurt, etc. There were enough options that I could have eaten there all day. I'd definitely recommend trying to get a breakfast-included rate though as it was quite expensive if you paid separately. There were also a few other dining options on property that we found to be good (food and service), but nothing over-the-top spectacular.

The beach and pool areas were also very clean and beautiful. I especially love the privacy of the beach and the little island that juts out (makes for some great photos). We never had a problem with getting chairs, towels, etc.

The service was also attentive. The front desk staff was very accommodating for a few special requests that we had such as check cashing, recommendations, etc. They also promptly took care of a problem with our original reservation.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 21, 2012
Thank you for staying with us and for taking the time to send your feedback. I was delighted to see that you had a good time and enjoyed our services and facilities, in particular, your ocean view guest room as well as our popular daily buffet breakfast. We always try to provide our guests with a pleasant and memorable resort experience, and I do appreciate hearing from you. My staff and I look forward to welcoming you back on another occasion sometime soon. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 11, 2012

We booked with the Kahala after getting a good deal with Expedia. We knew full well it was an expensive 'resort' from the start but we were not happy with a few things when staying here.

PROS:
The valet/bell boys out the front were great, friendly, and always had some cold water and a beach towel for us.
The food at the Seaside grill was actually quite good even though it was a bit expensive
The dolphins, swimming pool and beach were all really nice
The bed was comfy and amazing

CONS:
Everything costs extra - want an umbrella? Sit in the shaded bungalow? Borrow a pool toy? They all cost extra. Even when there were only a few people by the pool, staff still wanted to charge for the bungalows.
The shuttle bus to Waikiki only starts at 10am and last pickup is 9:45pm. For such a large hotel, one bus per hour that holds 12 people is not sufficient. We would have spent over $300 in cab fares just to get to Waikiki and back during our 10 day stay. I'm sure you can afford a second shuttle bus that runs on the half hour and for longer hours?
No information/out of date info: No-one told us to book the shuttle, we had to learn that the hard way by not being allowed on and having to pay for a cab. The info book in the room mentioned a sushi restaurant - after walking around trying to find it we learnt it had been shut down.
WiFi was hit and miss, and we were only on the 1st floor.
We were not allowed to have a late checkout on our last day, when were were doing a Pearl Harbour tour - forcing us to check out at 5:45am and leave our bags in storage. I know they were not that busy as to need the room straight away.
No free breakfast - even the cheapest Holiday Inns have free breakfast, come on guys. There isn't even a microwave in the room either, just a small fridge.

In short, unless all you want to do is sit by a pool or the beach, this is an expensive inconvenient hotel. We were on our honeymoon and apart from some champagne in the room on the first night, we felt that the service was not up to the price of our stay.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 15, 2012
Thank you for selecting our resort for your recent honeymoon stay and for taking the time to share your experience. I was pleased to see that you appreciated the assistance provided by our Front Service staff and enjoyed dining at poolside as well as watching our resident dolphins in their private lagoon.

I appreciate you sharing your concerns regarding our shopping shuttle. Thank you for your suggestions on how to improve that complimentary guest service, and please accept my apology for any inconvenience you experienced. As a matter of interest, we are delighted to announce that our new shuttle bus with capacity for 18 riders will arrive in the next few weeks.

All of your feedback is important to me, and I would be pleased to discuss more details with you if you would be kind enough to call me directly. My staff and I look forward to welcoming you back on a future occasion. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex, UK
Top Contributor
87 reviews 87 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 9, 2012

Stayed here for four nights, staff and service were exemplary. Restaurant meals were excellent and the overall experience was first class. Location in Kahala is quiet and far from the noisy Waikiki beach area.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 12, 2012
Thank you for taking the time to send your positive comments following your recent stay at our resort. I was delighted to see that you had a good time and enjoyed our secluded location as well as our guest services and restaurants. It will be a pleasure to be of service to you again on many future occasions. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

This hotel is a place that my family has gone to every Thanksgiving for the past several years. In addition, I went as a child thru my teens during Christmas vacation for ten years. Wonderful, for families, special secluded spots or weddings, and honeymoon couples. Fantastic lobby that is beautifully decorated for all the holidays. All the food is delicious! My favorite is the macadamia nut thin rolled pancakes. Looking forward to my next trip back to the Kahala.

Room Tip: Anyone can have an ocean view room...I prefer above the waterfall. I love the sound of the waterfall...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 12, 2012
It was thoughtful of you to send your wonderful comments about our resort, and it was a delight to hear from a loyal return guest. We always try to provide a comfortable and memorable resort experience, and we are so pleased that our services, facilities, and food quality and preparation have met your expectations for so many years. My staff and I look forward to welcoming you back during the holidays or any time you are able to plan another trip to Honolulu. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Kahala Hotel & Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kahala Hotel & Resort

Address: 5000 Kahala Avenue, Honolulu, Oahu, HI 96816
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Honolulu
#2 On the Beach Hotel in Honolulu
#4 Spa Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#4 Top resorts Hotel in Honolulu
#5 Business Hotel in Honolulu
#7 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Kahala Hotel & Resort 5*
Official Description (provided by the hotel):
The Kahala Hotel & Resort is Hawaii's reigning luxury resort, set on a secluded beach just ten minutes from the world class shopping and entertainment of Waikiki. This legendary hideaway resort in Honolulu's plush Kahala district is a favorite with presidents, international royalty and celebrities. From the moment you arrive, you will know that you are truly somewhere special. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Amex, Expedia, Tingo, BookIt.com, Travelocity, Priceline, HotelTravel.com, Agoda, Odigeo, Otel and Venere so you can book your The Kahala Hotel & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Kahala Hotel Honolulu
The Kahala Hotel And Resort
Kahala Resort Honolulu
Kahala Hotel Honolulu
Mandarin Oriental Oahu
Kahala Hotel & Resort
Kahala Mandarin Oriental
The Kahala Hotel & Resort Hawaii/Honolulu

Owners: What's your side of the story?

If you own or manage The Kahala Hotel & Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.