We have been coming to the Kahala for several years and love the location and staff. This trip we found some changes. They appeared to be cost saving measures, although the room prices are not reflective of the changes. You no longer get fresh leis but plastic type ones. For a luxury hotel, it seemed a bit on the cheap side. In the room, the toiletries were no longer the French ones that they used for years but Tommy Bahama. They were okay. My biggest complaint was there were no coffee cups in the rooms only paper ones. Really? An expensive, luxury hotel with only paper cups in the rooms for coffee. The breakfast buffet no longer allows you to get your own juice, you must ask for it. In addition, the selection of pastries and other items has been scaled back.
We love the location and the spaciousness of the rooms. However, our bathroom tile was chipped and marred, again not indicative of a luxury hotel. We do love the beach here and the rooms but would hope they would do a bit more maintenance to be at the level of a luxury, pricey hotel.