We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Peaceful Property with Excellent Service” 5 of 5 stars
Review of The Kahala Hotel & Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Kahala Hotel & Resort to your Saves list
The Kahala Hotel & Resort
5.0 of 5 Resort   |   5000 Kahala Avenue, Honolulu, Oahu, HI 96816   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Offers & Announcements
US$200 Resort Credit
Ranked #3 of 82 Hotels in Honolulu
Certificate of Excellence
Dallas, Texas
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Peaceful Property with Excellent Service”
5 of 5 stars Reviewed November 20, 2012

My husband and I stayed here quite a few months ago, so my review is a bit delayed (remembered that I forgot to review when I logged in to TA today...).

This property was a bit far from the downtown area, but we had a car, so we didn't mind and we actually enjoyed being away from the noise and commotion of downtown. The hotel did offer a complementary shuttle, but we always opted for our own vehicle, so I cannot speak to the shuttle service.

Our room was absolutely gorgeous on the top floor overlooking the ocean. I loved sleeping with the veranda doors open and never had an issue with bugs coming in. The room was large and mostly well-maintained. I really enjoyed the separate vanities in the bathroom, which made getting ready in the morning much easier for two people. The bedding was also extremely comfortable.

Our rate also included breakfast. Wow! This had to be one of the best breakfast options that I've ever had as included! Fresh squeezed juices, omelets, pancakes and waffles and fresh fruit, yogurt, etc. There were enough options that I could have eaten there all day. I'd definitely recommend trying to get a breakfast-included rate though as it was quite expensive if you paid separately. There were also a few other dining options on property that we found to be good (food and service), but nothing over-the-top spectacular.

The beach and pool areas were also very clean and beautiful. I especially love the privacy of the beach and the little island that juts out (makes for some great photos). We never had a problem with getting chairs, towels, etc.

The service was also attentive. The front desk staff was very accommodating for a few special requests that we had such as check cashing, recommendations, etc. They also promptly took care of a problem with our original reservation.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 21, 2012
Thank you for staying with us and for taking the time to send your feedback. I was delighted to see that you had a good time and enjoyed our services and facilities, in particular, your ocean view guest room as well as our popular daily buffet breakfast. We always try to provide our guests with a pleasant and memorable resort experience, and I do appreciate hearing from you. My staff and I look forward to welcoming you back on another occasion sometime soon. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,868 reviews from our community

Traveler rating
    1,300
    339
    124
    56
    49
See reviews for
591
877
46
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 11, 2012

We booked with the Kahala after getting a good deal with Expedia. We knew full well it was an expensive 'resort' from the start but we were not happy with a few things when staying here.

PROS:
The valet/bell boys out the front were great, friendly, and always had some cold water and a beach towel for us.
The food at the Seaside grill was actually quite good even though it was a bit expensive
The dolphins, swimming pool and beach were all really nice
The bed was comfy and amazing

CONS:
Everything costs extra - want an umbrella? Sit in the shaded bungalow? Borrow a pool toy? They all cost extra. Even when there were only a few people by the pool, staff still wanted to charge for the bungalows.
The shuttle bus to Waikiki only starts at 10am and last pickup is 9:45pm. For such a large hotel, one bus per hour that holds 12 people is not sufficient. We would have spent over $300 in cab fares just to get to Waikiki and back during our 10 day stay. I'm sure you can afford a second shuttle bus that runs on the half hour and for longer hours?
No information/out of date info: No-one told us to book the shuttle, we had to learn that the hard way by not being allowed on and having to pay for a cab. The info book in the room mentioned a sushi restaurant - after walking around trying to find it we learnt it had been shut down.
WiFi was hit and miss, and we were only on the 1st floor.
We were not allowed to have a late checkout on our last day, when were were doing a Pearl Harbour tour - forcing us to check out at 5:45am and leave our bags in storage. I know they were not that busy as to need the room straight away.
No free breakfast - even the cheapest Holiday Inns have free breakfast, come on guys. There isn't even a microwave in the room either, just a small fridge.

In short, unless all you want to do is sit by a pool or the beach, this is an expensive inconvenient hotel. We were on our honeymoon and apart from some champagne in the room on the first night, we felt that the service was not up to the price of our stay.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 15, 2012
Thank you for selecting our resort for your recent honeymoon stay and for taking the time to share your experience. I was pleased to see that you appreciated the assistance provided by our Front Service staff and enjoyed dining at poolside as well as watching our resident dolphins in their private lagoon.

I appreciate you sharing your concerns regarding our shopping shuttle. Thank you for your suggestions on how to improve that complimentary guest service, and please accept my apology for any inconvenience you experienced. As a matter of interest, we are delighted to announce that our new shuttle bus with capacity for 18 riders will arrive in the next few weeks.

All of your feedback is important to me, and I would be pleased to discuss more details with you if you would be kind enough to call me directly. My staff and I look forward to welcoming you back on a future occasion. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex, UK
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 9, 2012

Stayed here for four nights, staff and service were exemplary. Restaurant meals were excellent and the overall experience was first class. Location in Kahala is quiet and far from the noisy Waikiki beach area.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 12, 2012
Thank you for taking the time to send your positive comments following your recent stay at our resort. I was delighted to see that you had a good time and enjoyed our secluded location as well as our guest services and restaurants. It will be a pleasure to be of service to you again on many future occasions. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

This hotel is a place that my family has gone to every Thanksgiving for the past several years. In addition, I went as a child thru my teens during Christmas vacation for ten years. Wonderful, for families, special secluded spots or weddings, and honeymoon couples. Fantastic lobby that is beautifully decorated for all the holidays. All the food is delicious! My favorite is the macadamia nut thin rolled pancakes. Looking forward to my next trip back to the Kahala.

Room Tip: Anyone can have an ocean view room...I prefer above the waterfall. I love the sound of the waterfall...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 12, 2012
It was thoughtful of you to send your wonderful comments about our resort, and it was a delight to hear from a loyal return guest. We always try to provide a comfortable and memorable resort experience, and we are so pleased that our services, facilities, and food quality and preparation have met your expectations for so many years. My staff and I look forward to welcoming you back during the holidays or any time you are able to plan another trip to Honolulu. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 5, 2012

The hotel's location on the beach is fabulous. Hotel premises,however, have seen better days. Also, the staff at the reception desk was not that friendly or helpful. Pool is very small and also in need of an update. Don't think the resort warrants the high cost of their rooms. We will return to Maui for our next vacation.

Room Tip: We stayed at the ground floor but that required an upgrade and they charged extra 150.00 per night,
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 8, 2012
Thank you for staying with us recently and for sending your candid comments. I appreciate receiving all feeedback from our guests, both positive and negative. We offer promotions and packages throughout the year which have excellent value, and I hope that there will be an opportunity for us to welcome you back to our resort on a future occasion. Aloha and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed here for our Honeymoon and it couldnt have been any better!
We got an upgrade to a suite, lei and champange on arrival and the staff were just so friendly!The room was gorgeous and spacious, we had 2 windows with different aspects so it really was gorgeous waking up everyday especially looking out and seeing the dolphins swimming and jumping around!
everything about the hotel was just perfect, the pool was nice and quiet, you only have to take a stroll onto the beach and the food was unreal!!
They operate a shuttle bus back and fro from waikiki, which is about 15 mins away, but it was fine as the bus was regular. The only thing was that it stopped pretty early in the evening, but you cant really fault them on that who would want to be driving around at all hours of the night! A taxi back to the hotel didnt cost that much so it really wasnt an issue.
I just cant say enough about thsi hotel, its by far the best hotel we have ever stayed in!
You didn't feel out of place there either like you can in some fancy hotels, you knew it was very high class but everyone was welcome!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 7, 2012
I was delighted to read your wonderful comments following your recent stay, and thank you for selecting our resort to celebrate your honeymoon. It is gratifying to know that you were completely comfortable in your room and enjoyed our honeymoon amenities and other guest services. To watch the dolphins in our private lagoon from your window was no doubt a memorable event each morning. My staff and I are looking forward to welcoming you back to our resort when you are able to plan another trip to our beautiful island. Congratulations again and best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 4, 2012

We stayed at the Kahala resort for only a couple of days, but they were magical. Had a room on the 9th floor with a spectacular view of the ocean. We could look down and see the dolphins at the dolphin quest enclosure swimming to their hearts content. Very spacious and well appointed room. The resort is a quiet refuge.. on the opposite side of Diamond Head from Waikiki beach. Very charming and sedate! Just what we were looking for. Staff was very accomodating and friendly.

Room Tip: Ask for an ocean front with a balcony.. it's worth the extra money!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KahalaResort, General Manager at The Kahala Hotel & Resort, responded to this review, November 8, 2012
Aloha and thank you for sending all of your wonderful comments following your recent stay with us. Nothing makes us happier than to learn that our secluded location, guestrooms, resident dolphins, and friendly staff have surpassed our guest's expectations. It was a pleasure having you with us, and we look forward to being of service to you again the next time you plan a trip to Honolulu.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to The Kahala Hotel & Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kahala Hotel & Resort

Address: 5000 Kahala Avenue, Honolulu, Oahu, HI 96816
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Honolulu
#1 Top resorts Hotel in Honolulu
#2 Romantic Hotel in Honolulu
#3 Luxury Hotel in Honolulu
#5 Business Hotel in Honolulu
#6 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Kahala Hotel & Resort 5*
Number of rooms: 338
Official Description (provided by the hotel):
The Kahala Hotel & Resort is Hawaii's reigning luxury resort, set on a secluded beach just ten minutes from the world class shopping and entertainment of Waikiki. This legendary hideaway resort in Honolulu's plush Kahala district is a favorite with presidents, international royalty and celebrities. From the moment you arrive, you will know that you are truly somewhere special. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Odigeo, TripOnline SA, Priceline, getaroom.com and Jetsetter so you can book your The Kahala Hotel & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Kahala Hotel Honolulu
The Kahala Hotel And Resort
Kahala Resort Honolulu
Kahala Hotel Honolulu
Mandarin Oriental Oahu
Kahala Hotel & Resort
Kahala Mandarin Oriental
The Kahala Hotel & Resort Hawaii/Honolulu

Owners: What's your side of the story?

If you own or manage The Kahala Hotel & Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.