We stayed here the first week of September--after school started--and found most of the summer crowd gone. Our room--one of the Estate Guest rooms--was on the top floor with a small view of Newport Harbor out the windows. This room has a unique layout--different than what I thought I saw on the web site. Somewhat of a more long and narrow layout than large and open. But... very nice and comfortable.
The customer service is an excellent example of what all hotels should strive for. From the front desk staff--Andre of course--, the valets, bartenders/waitresses, and just about anyone I had contact with appeared willing--and sincere--about providing exceptional customer service. Good to see there are still hotels like this.