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“Customer Service at it's finest” 5 of 5 stars
Review of Hotel Viking

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Hotel Viking
4.0 of 5 Hotel   |   One Bellevue Ave., Newport, RI 02840   |  
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Ranked #8 of 21 Hotels in Newport
Certificate of Excellence
GreenLeadersBronze level
Portland, Oregon
Level Contributor
134 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Customer Service at it's finest”
5 of 5 stars Reviewed September 10, 2013

We stayed here the first week of September--after school started--and found most of the summer crowd gone. Our room--one of the Estate Guest rooms--was on the top floor with a small view of Newport Harbor out the windows. This room has a unique layout--different than what I thought I saw on the web site. Somewhat of a more long and narrow layout than large and open. But... very nice and comfortable.
The customer service is an excellent example of what all hotels should strive for. From the front desk staff--Andre of course--, the valets, bartenders/waitresses, and just about anyone I had contact with appeared willing--and sincere--about providing exceptional customer service. Good to see there are still hotels like this.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva M, Exec. Admin. Assistant at Hotel Viking, responded to this review, November 5, 2013
It is always a pleasure to receive positive feedback on our associates. We all do strive to provide the best guest services that we can and in your case exceeded expectations. Thank you for your comments and we look forward to welcoming you on your next visit.
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1,248 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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English first
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

Stayed at the Hotel Viking in September for first time - Hotel hits all the right notes and impresses at every step. Called my cell phone when the room was ready for check in - room was spotless and well appointed, very comfortable bed, furnishings are vintage Newport. Location is great, walking distance to everything. Friendly, courteous staff was very helpful. From the drinks at the rooftop bar, to the excellent breakfast on the patio, the Hotel Viking does it right. Would most definitely stay here again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva M, Exec. Admin. Assistant at Hotel Viking, responded to this review, October 24, 2013
Your words are a melody to our ears. A fantastic review that we always appreciate so much. Thank you.
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Boston, Massachusetts
Level Contributor
128 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 8, 2013

We stayed for 2 nights labor day weekend for a wedding and it was spectacular from start to finish! We arrived at 10 in the morning the first day thinking we would never get the room but we did and what a beautiful room it was! I know there have been some complaints about the size of the rooms but our 3rd floor room was great. If I had one complaint it would be the lack of space around the sink in the bathroom. We did have a couple issues on arrival to the room that we immediately rectified. The location of the hotel is close to everything you want to do in Newport but inside the rooms its nice a quiet. We did not have dinner in the restaurants but did have an amazing breakfast and attended a rehearsal dinner with fabulous food and service. The beds are very comfortable as is the room temperature. I can't say enough about the concierge desk and the service people here they all care about what they are doing we felt the service level was exceptional. Check out was a breeze and the valets do a great job getting you on your way quickly. We look forward to returning.

Room Tip: It did seem we got an upgraded room that was a bit larger.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva M, Exec. Admin. Assistant at Hotel Viking, responded to this review, October 24, 2013
We are pleased your stay exceeded your expectations. We take such pride when our guests are given the utmost attention throughout their visit. We hope you let us know when you plan to return so that we may “roll out the red carpet” and welcome you back!
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London, United Kingdom
Level Contributor
92 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 5, 2013

Stayed here with around 40 colleagues and it was a great time. This hotel is really set up for this kind of thing, evidenced by the fact they got us all checked in in around 30 minutes flat, pretty impressive.
Service overall was excellent, rooms comfortable with mini raised 4 poster type beds, (beware the long drop when you wake up!) food good, plus Newport is a really pretty New England town to explore.

Room Tip: At the front and high up for the view and quiet.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva M, Exec. Admin. Assistant at Hotel Viking, responded to this review, October 24, 2013
Thank you for your positive comments. We are glad to hear that you had a wonderful time at The Hotel Viking. We are always thrilled to hear when we hear back from our guests that their stay was a success.
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Seekonk, MA
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 5, 2013

About 6 years ago I won a night's stay at the Viking in Newport. I had never heard of the hotel before, but as I now have been coming back every year and I will always remember the first experience at the Newport Hotel. From the service, to the impeccable rooms and the added rooftop bar, I always look forward to our yearly trip to Newport and the experience my wife and I will enjoy at the Hotel Viking.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva M, Exec. Admin. Assistant at Hotel Viking, responded to this review, October 24, 2013
Thank you for giving us another opportunity to show that we do have a lovely unique historic hotel with many things to offer our guests. Thank you for returning to The Hotel Viking.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 4, 2013

We stayed at Hotel Viking a few weekends ago. The hotel is in a great location. It's easy to walk down to Thames St. but far enough away that it's pretty quiet. Our room was a little small but comfortable and more modern than I was expecting. The rooftop bar is great - very relaxed, good service and live music. I would absolutely stay at this hotel again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva M, Exec. Admin. Assistant at Hotel Viking, responded to this review, October 24, 2013
We are fortunate to be located in a central area of town and it is great for our guests to be able to walk along the waterfront and visit the shops along the way. Being a historical boutique hotel, space is used to the maximum in each guest room. We are glad you enjoyed the décor. Thank you again for your review.
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Level Contributor
3 reviews
5 of 5 stars Reviewed September 3, 2013 via mobile

Every August I take my wife to Newport for her birthday. We not only come for the sun and fun, we come for the Hotel Viking. How would you like to be treated like a prince and princess. Roof deck jazz and small bites. Spa was rejuvinating. Breakfast was incredible. Can't miss with this place, always a great time.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva M, Exec. Admin. Assistant at Hotel Viking, responded to this review, October 24, 2013
What a wonderful way to celebrate your wife’s birthday! Especially that we were able to add to a warm and relaxing time. Your enthusiasm and positive note motivates all of us to do even better in every aspect of our service. Thank you for visiting us again.
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Additional Information about Hotel Viking

Address: One Bellevue Ave., Newport, RI 02840
Phone Number:
Location: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Newport
#2 Best Value Hotel in Newport
#5 Family Hotel in Newport
#5 Luxury Hotel in Newport
#6 Business Hotel in Newport
#6 Romantic Hotel in Newport
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Viking 4*
Number of rooms: 209
Official Description (provided by the hotel):
Old world charm-updated with modern amenities ... more   less 
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Also Known As:
Viking Hotel Newport Ri
Hotel Viking Newport

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