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“Great location, that's it.” 3 of 5 stars
Review of Newport Harbor Hotel & Marina

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Newport Harbor Hotel & Marina
3.0 of 5 Hotel   |   49 America's Cup Avenue, Newport, RI 02840   |  
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Hotel amenities
Ranked #9 of 20 Hotels in Newport
Alexandria, VA
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Great location, that's it.”
3 of 5 stars Reviewed July 19, 2014

Before arriving, I looked at their website to see what the hotel offered. I saw pillow top mattresses and other things. Sounded amazing and noticed how pricey it was. Our room (king size bed) was maybe a Motel 6 standard. No pillow top mattress, if it was I couldn't tell at all. The pillows were thin and rock hard and the bathroom was the tiniest thing ever. The shampoo/soap/etc was already used, I threw all of them away, the lotion was HALF gone!! Gross!!! Hair from the previous vacationers was left for us to tip toe around. NOT worth the price of the room!!! My boyfriend has traveled a lot and even was grossed out by the room.
Some friends stayed in a double room and their beds and pillows were soooo much more comfortable than ours. I took one of their pillows for our last night (stayed two nights).

The only bonus about this place was the location. Amazing if you want to walk around and/or bar hop. I had little interaction with the staff, so cannot comment about that.

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharod B, Manager at Newport Harbor Hotel & Marina, responded to this review, July 21, 2014
Thank you for taking the time to review your stay with us. Your feedback is greatly appreciated regarding our guestrooms, as we truly value all guest opinions and take them into consideration when making improvements to our property We hope to have the opportunity to welcome you back, as our staff is available to assist and address all of our guests with any requests or concerns to make their stay more enjoyable.
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548 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
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English first
Hopewell Junction, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

This was our second stay at “The Newport Harbor Hotel & Marina”, in Newport, Rhode Island. We stayed for three nights July 7-10, 2014.
Upon arriving we checked-in with Nasia ( Asst. Mgr.). She was so welcoming and very helpful, I told her about our wonderful experience last year. Coincidentally, we were given the same room as we had the previous year. The view of the harbor was spectacular.
Next we were greeted by Debbie in Marketing, before breakfast the next day. We had a wonderful conversation. Her friendliness and eagerness to help was so appreciated. She had brochures pulled for us and left at the front desk.
The next day we had a problem at breakfast, perhaps due to the fact that they were unexpectedly, short-handed. I talked to Nasia about the situation. She immediately went above and beyond to remedy the problem and to make sure it didn't happen again. I can’t say enough about how helpful she was. Her concern about making the guests happy was very apparent. I believe she is an asset to this hotel. Her wonderful personality and concern were so very much appreciated, and I felt she went way beyond duty, because she truly cared.
And then there was Michael – the restaurant manager--- after hearing of the problem that I had, from Nasia, he too, went out of his way to make sure everything was perfect the next two days. He was truly concerned and very accommodating. He came back frequently to our table, to make sure that we were enjoying our meals and to make sure that everything was alright. I felt as though he was a friend, by the time we left.
Although we neither wanted nor expected any problems, life is such that sometimes mishaps occur. I believe, in the end, it is more about how the problem is addressed.
All in all, we had a great time and hope to visit again this year. If you go, you will be pleased to meet Nasia -- she will greet you with a big smile and open friendliness, as will Debbie and Michael.

Room Tip: ask for the harbor side
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharod B, Manager at Newport Harbor Hotel & Marina, responded to this review, July 21, 2014
We truly appreciate you taking the time to write this radiant review regarding your 3 night stay and your awesome experience with our staff. We strive to ensure everything runs smoothly during our guests stay, but unforeseen incidents do occur and we do our best to correct them. We value your loyalty and we await your next visit to Newport.
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Salem, Massachusetts
1 review
5 of 5 stars Reviewed July 16, 2014

The staff at the hotel are some of the nicest that I have encountered in my travels. Our group was greeted by Courtney who was very welcoming. After randomly telling her we were on an annual girls weekend away Courtney graciously sent a bottle of wine to our room. We always look forward to seeing Jen and Chris at the bar. Although we only see them once a year, they always treat us like we are regulars. They are awesome. The location of the hotel is great with views of the harbor. I highly recommend this hotel and its staff.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieNeves, Manager at Newport Harbor Hotel & Marina, responded to this review, July 17, 2014
It is wonderful to see your weekend get-a-way was fabulous with superb service from Courtney and our associates here at The Newport! Seeing that your travel often we value your comments and were excited to see our service created the experience. Thank you for taking the time to write this review and we look forward to having you back here with us at The Newport soon!
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Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 15, 2014

If you love waking up each morning and going to sleep each night looking at the harbor this is the place for you! We just returned from a recent stay over July 4th weekend and could not have asked for a better location to watch the fireworks. The room was comfortable and well appointed. We were on the first floor and our sliding glass door opened up to the lawn and docks. The staff was amazing. A special shout out to Courtney and Nasia at the front desk for their excellent attention to detail but EVERYONE was nice and eager to please guests. The location of the hotel is perfect to access all areas of downtown. Would definitely stay there again.

Room Tip: Choose a harbor view room on the first floor! Easy access to the bar open on the weekends on the doc...
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Green Features: The hotel makes it easy for you to recycle by providing separate cans for discarded items. They also encourage guests to reuse towels and not change sheets each day to conserve water.
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieNeves, Manager at Newport Harbor Hotel & Marina, responded to this review, July 17, 2014
Yes! We also “love waking up each morning and going to sleep each night looking at the harbor" here at The Newport! We are very thankful that this was your choice in staying in Newport and ecstatic you had the opportunity to experience our wonderful location and above and beyond staff service. Thank you for taking the time to let us know your experience. Both Courtney and Nasia will be eagerly waiting to take care of you once more upon your return!
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

Just came back from a bachelorette weekend in Newport and a great time. Hotel is right in the heart of downtown. Plenty of bars, shops and restaurant in walking distance. Views are amazing! Hotel is four floors and the rooms are clean but small. Tiny bathrooms but stocked with the usual amenities. There is parking on site, $20.00. If more than one car, additional cars can park in the visitors center for $25, within walking distance. We went on the sunset Madeline cruise which was right outside the hotel and highly recommend the cruise. You can bring your own drinks as long as they are in plastic cups. The Midtown Oyster Bar was a great restaurant.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharod B, Manager at Newport Harbor Hotel & Marina, responded to this review, July 15, 2014
We appreciate you choosing The Newport for your bachelorette weekend! Our property’s location on the harbor in historic downtown Newport is certainly ideal for access to all of the best shopping, dining, entertainment, and local attractions. We are thrilled that you were also able to take advantage of a sunset cruise just minutes from our doors. For future planning, keep in mind that we do offer a sailing packages with the Madeleine, so be sure to reserve one for your next trip!
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Whippany, New Jersey
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 13, 2014

I just came back from a weekend stay at this hotel with a group. The hotel itself is relatively small with just four floors but it is right in the heart of Newport. Our room was a good size and had a view of the harbor and its restaurants. The bathroom was a little small (I kept hitting the soap shelf and handle bar in the shower) but clean and did just fine. The hotel staff was wonderful as well and the restaurant had a good selection of food. There's an indoor pool and an outdoor deck that sits right up against the marina. The marina has a lawn area with Adirondack chairs and a tent bar that was a great spot for evening drinks with friends. Right across the street is a bunch of stores to shop in and restaurants to eat in. I would definitely return again!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharod B, Manager at Newport Harbor Hotel & Marina, responded to this review, July 14, 2014
Thank you for your review of your weekend business trip. Our prime waterfront location in historic downtown allows our guests to enjoy breathtaking views of Newport Harbor while being steps away from some of the city’s best shopping, entertainment, attractions and dining. We are happy to hear that you were able to take advantage of some of our amenities to include the Sunset Lawn Party on our marina lawn. Whether for business or pleasure we look forward to you next visit to Newport.
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Providence, Rhode Island
1 review
4 of 5 stars Reviewed July 12, 2014

this marina is very nice. needs some updates but the dockhands are amazing, especially Hannah. She knows what she's doing and obviously has sailing knowledge. Very polite and helpful. Overall the stay was great!

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharod B, Manager at Newport Harbor Hotel & Marina, responded to this review, July 14, 2014
Thank you for writing this review regarding your stay and the amazing service Hannah provided during your dockage. We are happy to hear that your stay was enjoyable and we look forward to welcoming you back on your next sail into Newport.
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Additional Information about Newport Harbor Hotel & Marina

Address: 49 America's Cup Avenue, Newport, RI 02840
Phone Number:
Location: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Newport Harbor Hotel & Marina 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Newport Harbor Hotel and Marina offers 133 beautifully-appointed guest rooms, all with views of the Newport Harbor, historic Queen Anne Square or Brick Market historic shopping district. Enjoy our indoor heated pool, men's and ladies' saunas, and sundeck overlooking the harbor. Pier 49 Seafood & Spirits serves classic New England cuisine in our fireside lounge, overlooking the harbor in our dining room or outside overlooking our Marina. Room Service is also available. Guestrooms are adorned in comfortable yet sophisticated furnishings and feature two double beds or one king with pillow-top mattresses. Other features such as individually controlled heat and air conditioning, complimentary high-speed Wi-Fi internet connection, Keurig single cup brews coffee maker, hairdryers, irons and ironing boards, two complimentary bottles of water, cable television and HBO, desk with lamp, comfortable chair, and luxurious kimono-style robes for your use during your stay make the Newport Harbor Hotel a favorite among our guests. Book your room today and see what the Newport Harbor Hotel has to offer you! ... more   less 
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Also Known As:
Newport Harbor Hotel And Marina

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