After saving up our Marriott Rewards points over the last year or so, my wife and I figured we would try to spend the points on a 1-night stay at the Newport Marriott Hotel for our 2-Year wedding anniversary. We were disappointed to find out that even though we had 27,000 Marriott Points, it still was not enough for a 1-night stay. However, figuring it would be a good trip, I purchased an additional 12,000 points for $150.00 USD. Upon check-in we were told that we could not get a room with a view (even though I had asked for one well in advance). Not a huge deal, so we shrugged it off and went out for a bite to eat. We came back to the hotel around 10:30 PM and decided to go to sleep. At 1:30 AM in the morning we were both awoken to the sounds of dozens of people running down our hallway. This was followed by more people above us cheering incredibly loudly like they were at some sort of a sports game. Remind you, this is 1:30 in the morning! I immediately called the front desk and they assured me that security was on the way up to resolve the issue. For the next hour the noise continued. It wasn't until almost 3:00 AM that the shouting finally stopped. Upon checkout, the front desk agent failed to ask me how my stay was and instead I had to tell her about the issue. She told me that "Unfortunately, there was a wedding party last night". All she could do would be to give me 5,000 Marriott Points (remember 1 night stay costs 40,000). The only pleasant experience we had at this hotel was with the bellmen who remembered our names and treated us very kindly. Besides that, we were not impressed at all with the customer service in this hotel. I was shocked by the hotel's slow response time to the issue and inability to ensure customer satisfaction. I would NOT recommend staying here. There are plenty of other hotels to stay at in Newport.
- Official Description (provided by the hotel):
- Luxury Newport hotel. ... more less
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- Also Known As:
- Newport Marriott Hotel Newport
- Marriott Newport