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“No surprises here.” 4 of 5 stars
Review of Newport Marriott

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Newport Marriott
3.5 of 5 Hotel   |   25 America's Cup Ave., Newport, RI 02840   |  
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Ranked #10 of 20 hotels in Newport
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“No surprises here.”
4 of 5 stars Reviewed July 8, 2013

Marriott level service as expected and as usual! Accommodations were great. Special attention was paid to every detail. The Concierge (Meredith) went out of her way to help us - above and beyond the call of duty. When we arrived we asked for a room with a water view - the desk clerk said she already had a water view room reserved for us. We'd stay there again in a heart beat.

Room Tip: We requested an outside room (not rooms with windows looking out into the hallway.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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678 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 7, 2013

As everyone comments, hotel location is excellent. Parking charges make sense as we were traveling on holiday weekend and the town was PACKED - probably would suggest the valet parking - it's an extra 5 bucks but the self park is a little dicey as the spots are really close together and there are a lot of concrete pillars at the ready to scrape up the car.

the equivalent rate would have been over 450 bucks on the holiday weekend - but the rooms really don't merit it (there better be some robes waiting in the closet at that rate). Our first room was right off the elevator and next to a storage room and it was quite loud. The front desk staff was very accommodating though and helped us out to get a new room - so that was a plus. They do have a "3 strikes and you're out" policy on noise and in our new room, we felt there wasn't a tremendous amount of noise on a friday night.

the breakfast buffet was pretty good as well. So great location, good breakfast -- and the rooms themselves are average.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 7, 2013

This was a pleasant stay. The room was clean. The Decor was very nice The pool and hot tub were well maintained. The gym was very nice, great equipment.
This was the perfect location.
Near the harbor, shops and resturants.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed two nights at the hotel. It wasn't our first time. The location is very good...walking distance to shops and restaurants. The gym and pool were clean and well maintained. We ate a late night snack in the restaurant. The food was good and the Sangria was delicious. The club level staff was very accommodating and pleasant. Our main problem was the the front desk staff. They were curt and not helpful....not welcoming.. Certainly below Marriott standards.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kettering, England, United Kingdom
Top Contributor
78 reviews 78 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed July 2, 2013

Spent 2 nights here attending a weekend conference. Good food & location - within easy walking distance of the harbour and nearby restaurants. Excellent service and plenty of undercover parking - at a fee.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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wayne
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2013

we just stayed here for four days and I have to say it was a great experience! We usually stay at another place that is great in Newport but the Marriott was just so much easier to get around and walk to everything! The guys at the front were very helpful and Morgan was exceptional, even giving us water bottles for a long trip at the Mansions! I used the advice from other reviewers and asked for a water view and our rooms were quiet and very clean!

Room Tip: they have a great gym with every kind of equipment. The pool is only inside which is fine because th...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 27, 2013

1) Something beeped in our room all might long. My husband can sleep through anything. I did not sleep at all. It was awful! When I finally went to front desk at 4 AM, the rude clerk just said - oh, it's probably the safe in the closet. There was no safe in the closet. There was one in the dresser, and it was beeping.

2) The parking garage is very poorly designed. The spaces are narrow, and there are pillars in all the wrong places. We paid $25 to self-park. When we got back from dinner there were no parking spaces. We made out own space by parking at an angle between two badly-placed pillars.

3) We were on the Concierge floor. Our room cost about $500. It was just a normal king-bed room. There were NO concierge services at all. The Lounge was closed. There was no complimentary breakfast.

4) Since there was no complimentary breakfast, I tried to order room service. We had an early departure. The menu in the room said room service opened at 6 AM. It did not. It opened at 6:30 AM.

Good things? Nice shower. Reasonably nice supervisor on duty when I went back down to complain again at 7 AM. Decent view (if you get a harbor-facing room).

But for the price versus the value & the importance of a good night's sleep, I would never stay here again!!

And I suggest that the hotel institute a program for replacing the batteries in the hidden safes BEFORE they go bad & start beeping in the middle of the night! They clearly knew this was a problem, since that was the first thing the rude desk clerk suggested when I complained. Take some preventative action people!!!

Room Tip: Ask for a harbor view.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Newport Marriott

Address: 25 America's Cup Ave., Newport, RI 02840
Phone Number:
Location: United States > Rhode Island > Newport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Newport
#4 Business Hotel in Newport
#8 Family Hotel in Newport
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Newport Marriott 3.5*
Official Description (provided by the hotel):
Luxury Newport hotel. ... more   less 
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Also Known As:
Newport Marriott Hotel Newport
Marriott Newport

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