We booked this one month in advance for Valentines Day through Booking.com. I upgraded to a king bed with water views. We showed up and they put us in a room with two double beds with a parking lot view! I called up front and they insisted I did not pay for a king room with a water view. I went up front and showed my confirmation showing what I booked and she just argued with me telling me that she was "trying to help me" but really all she was doing was making excuses how she did not have a water view or a king bed! Really?! She proceeded to tell me because i went through a third party (booking.com) that it was not their fault. She was full of excuses and stuff that is not my problem but theirs. She made me feel like i was second class because i went through a "third party agency". After I refused to take a small bed with no water view (over an hour checking in on valentines day) they miraculously found me the room I paid for. Which was crappy anyway. The hotels staff stinks - the layout stinks, the buffet stinks (the waitress and valet were good). I do not recommend this hotel - the layout stinks - the rooms are noisy and the staff is unaccountable and full of crap. I heard her telling others while in line excuses as well. Too bad they can't keep their word.
- Official Description (provided by the hotel):
- An island retreat, surrounded by water views, just minutes to downtown Newport. 257 elegantly appointed guestrooms. Activities Department, indoor pool and only outdoor hotel pool in Newport, fitness center, full service Stillwater Spa. Van shuttle and seasonal water taxi to heart of Newport. Year round waterfront dining, seasonal restaurant and lounge area. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Newport Hotel Newport
- Newport Hyatt Regency
- Hyatt Newport