Stayed here for 2 nights with my husband. We love Newport and travel here often but have never stayed at the Hyatt before this trip. We arrived at 12:30 and the lobby was packed, we were told there were 2 weddings that night and the check in line was out of control. Our room wasn't ready so we stored our bags and took the shuttle to town. (shuttle runs every half hour to Bowens wharf) 10 minutes after we left they called to say our room was ready so we had a few drinks and headed back to unpack. Our waterview room was manly a view of the parking lot with a slight view of water. But the biggest problem was our room was right next to the ice machine. The ice machine isn't in a separate room like every other hotel I've stayed in, it was right outside our door (not joking, room 606) within 5 minutes we got to hear the ice machine in full effect and it was so loud. I went down and asked to be moved to a room away from the ice machines. The girl at the desk was pleasant but told me that since I booked through a 3rd party, Expedia there wasn't much that could be done for us so she waived one night resort fee ($35) and told me to come back in the morning. I was made to feel like a low life with booking through a 3rd party, i chose YOUR HOTEL why does it matter how i booked? The room was very clean and modern but very crammed with furniture. You could barely open the blinds because a desk and couch were standing in your way. And the walls are paper thin. I heard all my neighbors normal toned conversations. The next morning we were moved to a room one floor up and a few rooms down from the ice machine (709) this room was the same layout but I actually saw water and it wasn't as full of furniture which was perfect. The shower is this room was only luke warm at best and when they came to check it told us that's what happens when you shower at peak time which is apparently 6:30 at night. Really? Then maybe you need a bigger hot water heater to accommodate your guests.
The grounds of goat island are beautiful. You have a front row seat to Pell Bridge and an awesome patio to lounge out on. The bar inside (five 33) has overpriced drinks but great appetizers. Didn't eat at the restaurant so can't comment on that. The spa is decent, but wouldn't return there again. My husband had booked the spa as a surprise for me, but they called me to confirm but ruined the surprise and upon entering the room there was suppose to be a card listing my services from them, that wasn't there either. My husband went down and spoke to the spa manager and was very apologetic and booked me for a free facial. The facial was wonderful...the massage was only so so. I offered to tip the facial girl since it was a free service and wanted to make sure she got a tip, they said they already took care if it for me, thought that was nice. The gym is good sized for a hotel and provided ice cold towels which was a great feature. The pool is small and wasn't very clean but smelled very chlorinated, no hot tub. There is an outdoor pool, fireplace and bar that is not open for season yet. We found it odd they wouldn't light the outdoor fireplace even when I heard several guests ask.
This hotel is the furthest away I've ever stayed. The shuttle is very convenient but we often decided to walk to town ( they also have bikes you can use which we did one morning- thought it was a nice touch.... They are included in the resort fee). It's far, but not too far and who doesn't need the exercise? The staff was friendly but not overly, seemed like they were reading off a script rather then being genuine. And their comments in regards to third party bookings are uncalled for.
I think the selling point for this place is the grounds. You have so much space. The resort fee is a little high but they are quick to waive it. We're booked at the Marriott for our next visit. For $300/ night in the off season it should have been perfect. If your looking for a place with top notch service stay at The Viking, and it's much shorter walk to town. I recommend The Newport hotel and marina if you want to be in the heart of it all, although it lacks amenities. Upon check out, the girl did waive my other $35 resort fee due to our cold shower the night before. My final disappointment came when I got home and looked at my credit card statement. I was charged $437 for a 2 night stay. Enough though I prepaid with Expedia and had 3 different front desk staff mention that to me. So why the charge? I did see the charge pending but most hotels put a hold on your account for incidentals so I didn't think twice about it. Unfortunately we probably won't be returning, and we travel to Newport often, even in the winter (when times are slow for hotels) they should have done a better job and would have had new loyal customers. Still waiting to hear back from the hotel in regards to my unwarranted charge. Not a happy customer.
- Official Description (provided by the hotel):
- An island retreat, surrounded by water views, just minutes to downtown Newport. 257 elegantly appointed guestrooms. Activities Department, indoor pool and only outdoor hotel pool in Newport, fitness center, full service Stillwater Spa. Van shuttle and seasonal water taxi to heart of Newport. Year round waterfront dining, seasonal restaurant and lounge area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hyatt Hotels Corporation, Travelocity, Hotel.de, Otel, Odigeo, TripOnline SA and Hotels.com so you can book your Hyatt Regency Newport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Regency Newport Hotel Newport
- Newport Hyatt Regency
- Hyatt Newport