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“Good basic place to sleep” 3 of 5 stars
Review of Mainstay Hotel & Conference Center

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Mainstay Hotel & Conference Center
2.5 of 5 Hotel   |   151 Admiral Kalbfus Road, Newport, RI 02840-1310 (Formerly Best Western)   |  
Hotel amenities
Ranked #18 of 20 Hotels in Newport
Middlebury, Connecticut
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Good basic place to sleep”
3 of 5 stars Reviewed July 19, 2014

I read some of the reviews and I did not have the same experience. We stayed in a king suite on the third floor. It was spacious and comfortable. The room was clean and while it is not that close to downtown, there is a shuttle so that you don't have to deal with the parking rates and traffic in town. Summer in Newport is expensive and crowded. I would stay here again.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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423 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 16, 2014

My stay was much better than what I was expecting. The bed was very comfortable and my room was clean and quiet. Also, the front desk staff was friendly and accommodating, even when they were slammed at check in/check out. The property definitely needs to a makeover in terms of updating the bathroom, wallpaper, carpets, etc., but for a one night stay the Mainstay was an affordable and surprisingly pleasing alternative to more expensive options in the area. Also a quick cab ride from Thames St.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 15, 2014 via mobile

Recently went on a family and we stayed at this hotel from july 13-15, with three separate rooms.. and would NEVER do again nor would I recommend this hotel to anyone.a few Power outlets did not work in each of the rooms, one of the rooms were suppose to come with more appliances (fridge, microwave, coffee pot) they gave us a choice to have a fridge for 10 bucks a night. . (Come on, seriously?) .. The "Grand sweet" room was okay, but when it came to the fridge breaking down and not working and waiting for a cubed sized 1999 looking fridge to come up and for it not to work as well. And to call back down and get . It gets pretty annoying because nothing is prepared nor is anything "accommodating"... so.. a no go next time for me with this hotel..

  • Stayed July 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 14, 2014

I had the worst hotel experience of my life here - - and I have stayed in cheap hotels and hostels in third world countries!

My boyfriend booked us the last room - smoking room - which is clearly not ideal, however, the problems did not end there. We walked into the hotel, passed the pool and went down a set of stairs and the smell of mold immediately hit me. We walked to our room - passed a huge commercial laundry facility which was noisy and in full production, passed the commercial utility room which smelled of oil when we entered our room through the flimsy door. The smell of smoke hit me immediately. The rooms lights did not stay on - they merely flickered. The smell was so bad I tried to open a window, but realized our window was only about 3' high and since we were in a basement, when I looked out I saw car license plates and tired. There were no screens so we could not get fresh air. The curtains were FULL of cigarette burns and the floors and walls had holes and stains everywhere. I went to brush my teeth and brown water was coming out of the faucets. The wireless did not work and neither did the outlets - so I could not charge my phone.

I spent the night coughing on the smoke smell and considered sleeping in my car in the parking lot since when we called to complain there were no other rooms available and no other rooms available in Newport at 11 pm on a summer friday.

I woke up early, did not shower because of the brown water and left - and my hair and clothes reeked of smoke the rest of the day.

This hotel nearly ruined my romantic weekend. I think its a crime that you charged us nearly $300 for a room of this quality.

DO NOT STAY HERE.

  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 12, 2014

This hotel is not anything amazing but it is a place to sleep that will let you bring your pet along. The hotel has comfortable bed and it is clean. I would stay here again because I like being able to bring my dog, but it is def a party hotel and it can be really loud around 2/3am with drunks roaming the halls. If you are looking for a romantic stay I would suggest a bed and breakfast in the heart of Newport but if you are looking for just a place to sleep while exploring Newport this is it.

Room Tip: If you don't want to hear barking from the rooms with dogs ask the front desk for a room away fr...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Amherst, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 7, 2014

My family recently stayed at this property. The best description is clean and reasonable. Compared to the other hotel prices in the area this one is a much better value. If you're looking for a place to rest your head this will work. If you're looking for a polished hotel, this isn't it. The facility could best be described as "tired" and there is definitely a missing element when it comes to details (e.g. our room's ceiling had entire sections that were missed as part of the last paint job).

That being said the location is great, easy access from the highway and a short drive to the main tourist sights and attractions. Nearby you'll find breakfast locations, a Wal-Mart and several areas to eat.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donnacona, Canada
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2014

Nice Hotel, well located in a very nice city. Only had double beds... in our room. Ideally located for casino and shopping. Would recommend if you are not in search of a big hotel. Nice view of the Newport bridge also.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mainstay Hotel & Conference Center

Address: 151 Admiral Kalbfus Road, Newport, RI 02840-1310 (Formerly Best Western)
Location: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Newport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Mainstay Hotel & Conference Center 2.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Best Western The Mainstay Hotel Newport
Best Western Newport
Newport Best Western

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