My Wife and I recently stayed in one of your Inns, and I must say we were not very impressed or happy with the arrangements. When I first booked the room in April everything seemed to go fairly smooth. I was asked when would I like to check in, I said we would arrive between 12:00 and 1:00. Rick said that would be fine. We arrived at 12:30 and were told the room was not ready and to go have some lunch and come back around 1:30. We got back at 1:45 and the room was still not ready. So Rick says "looks like someone is entitled to an upgrade", our reply was sure that would be fine. He let us look at the room we would have gotten, it seemed very nice. So we were sent to the Wynstone, after two attempts to find it, we finally got to the house, the room was on the 3rd floor, on a very noisy street and the room was, in our opinion not as nice as the first room! This so far was not an upgrade. We went back to the first house and was asked by someone what time do you want breakfast, we said how about 7 a.m, his response was how about 7:30, reluctantly we said ok. After a somewhat restless night from so much street noise we went down to breakfast at 7:30 as instructed. There was no one in the dinning room, so we made ourselves some coffee and sat and waited. At 7:55 a woman comes in and says why are you here so early, so I explained the instructions we had. She said no one told her we would be there this early. She proceeded to set up her dinning area, made us breakfast, and tried to accommodate us best she could. I have no complaints with the way she handle the situation, but we think the way the rest of the operation was conducted was terrible and not the way we expected to be treated as a guest in your Inns. For what it cost for a night stay in your B&B we would have better off in a hotel, this is not what I expected for my Wife's birthday present. After having contacted Rick he agreed that the way our visit was handled was "unacceptable" and that was the last we have heard from them. I would look elsewere when in Newport.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.