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“Outside of the resort Newport is great, but inside the units not!” 2 of 5 stars
Review of Wyndham Long Wharf Resort

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Wyndham Long Wharf Resort
2.5 of 5 Resort   |   5 Washington Street, Long Wharf, Newport, RI 02840 (Formerly Fairfield Newport at Long Wharf)   |  
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Ranked #16 of 20 Hotels in Newport
GreenLeadersBronze level
Coral Springs, Florida
1 review
1 helpful vote 1 helpful vote
“Outside of the resort Newport is great, but inside the units not!”
2 of 5 stars Reviewed July 18, 2014

CAVEAT EMPTOR. Great location and nice pools. Unit drab, small, and VERY dated.
Picture and floor plan on website had us excited. So disappointing! The window treatments were nice, though.

Advertised 1200 sq. ft.. Actually less than 1000 sq. ft..

Bathrooms small, but after the broken shower door was fixed the first night, basically functional. In master bath a pedestal sink, not vanity, left nowhere but a 4 inch shelf over the toilet to put our toiletries.

No closets in master bedroom. The one armoire contained two 2-foot wide places for hanging clothes and 3 2-foot wide drawers. The old tube TV (which only shows pastels) fit in the middle space over the drawers, so obiously it was within the 2-foot wide dimension as well. No spa in MBR, but regular sized bathtub had jets. Bedspread looked like it came from the 80's at best, though it was in good shape.

Second bedroom had no TV at all! Two twin beds, not the doubles shown in the picture on the website. One armoire <4 ft wide with shelves and drawers. Bedspreads faded, no longer puffy, and in the old pink and blue colors from way back.

Living room had very-much-sat-upon blue sofa and 2 rose chairs, with their tables. Only other furniture was on old RCA console cabinet TV! Not even digital, let alone HD. Bring your own DVD player; no hookup to TV for games or streaming.

No desk in unit. Small dining table with 4 chairs, not the nice dining for 6 shown in their pictures. Had to use that for our computers and eat at the coffee table.

Kitchen consisted of one row of refrigerator, dishwasher, sink, and stove. Dishes and pans were fine.

BTW, hallways get stinky if they don't quickly pick up the garbage we had to put outside our unit doorways.

I was told when I inquired of the front desk, that the picture on the website is of their "Presidential suite." If I wanted one of their refurbished units, I was supposed to have called them right after making the reservation. Should I have known that?

Maybe if you belong to Wyndham, instead of paying $$$+cash/night, and call to request updated room, you'll be lucky. However, I don't think we will try Wyndham again. We will stick to trading our Marriott timeshares for other Marriott properties.
.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin B, Manager at Wyndham Long Wharf Resort, responded to this review, July 22, 2014
Good Afternoon MVZUBROW,

Thank you for taking the time to provide feedback in regards to your recent stay with us at The Long Wharf. We are commited to guest satisfaction and utilize the feedback from our guest as our continuous improvement plan. I apologize you were dissatisfied with the amenities and furnishings of the unit. We are very excited to have the entire property renovated by the end of the year. I do understand that having an unrenovated unit was frustrating but do hope with this being said you would reconsider visiting the property again should your travels bring you back to Newport.

Spreading the Warmth of Hospitlaity,

Kristin Burghardt
Assistant Resort Manager
Wyndham Long Wharf & Inn on Long Wharf
401-847-7800
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154 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Norwalk, Connecticut, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 3, 2014

First time stay, and we will definitely try to return. But there are a few areas for improvement.

Pros: The area itself is top notch: you're close to parks, shopping, tons of places to eat (the main "strip" is just down the block) ... even Stop & Shop / Walmart is a 6 minute drive.

The resort is very clean, and everybody who stays here is super friendly. We made many friends, young and old ... people were keen to share, whether it be a tip of a good place to eat, a chair by the pool, or even some sunscreen.

The rooms are a spacious as you've read about in other reviews ... and if you're traveling with kids, young ones especially, you'll appreciate that most suites are two bedroom separated by a common living room. So - lots of privacy, lots of space, not too noisy.

Our kitchen was just the right size ... we cooked/baked lobster, pasta, cookies, brownies, nuggets, fish ... you name it. The rooms include a dishwasher and they throw in most of everything you need (dishes, cups, utensils, pots, pans, dish detergent, free washers/dryers, soap and shampoo) ... but be warned, they don't have a lobster claw cracker - so bring one!

Really - ALL the comforts of home plus really nice 1080p HDTVs, Blu-ray players, a spacious dining table and three (or more) very comfy beds. Even the pull out couch is comfortable! Also, spa tub. Very nice!

Cons: OK, I'll say it right now: bring some other method of internet. The wifi here is SLOOOOOOOOW. Painfully, unflinchingly, nauseatingly slow. We mainly used my phone's hotspot. If you have to make a deal with your carrier to turn on wifi sharing on your iphone or android, just pay the 10 bucks and do it for the week. The wifi maxes out at like Like 100kbs a second SLOW. Forget about watching youtube. You'll be lucky if a website like tripadvisor loads in a few minutes. Do yourself a favor: get some kind of wifi hotspot going and use it here. AT&T wireless is a strong signal here ... I'm sure Verizon is too (Sprint is a NO GO)

Also, I've found the staff to be hit or miss. Most are very young, and frankly a few were a little clueless. I'm sure somebody from the resort will be reading this ... so my advice is this: Train better, keep the activities desk STAFFED all the time (more often than not, NOBODY was there) ... and give your desk staff the power to make actual decisions. Seriously, it felt sometimes like nobody working here knew what was going on. Communication is CRITICAL.

Having stayed at a lot of hotels - where the staff is very professional and courteous, and often bends over backwards to make sure you're okay, I think this place has a ways to go. Maybe it's because this is a timeshare, not a hotel? Some (not all) of the staff experiences I've had just felt amateurish. That said, the cleaning staff was spot on. They came in our room during our stay and flew around like a finely tuned cleaning machine. I couldn't believe it.

So to recap: SLOW AS MOLASSES WIFI, extremely clean (and cleaning staff is top notch!), rest of staff is MEH, but the location and easy access to everything is great!

These downsides are easy to fix - and the people that work hard to make your experience great (a couple staff members really stand out in my head) ... make this place a no-brainer.

9/10 - Would Stay Again

Room Tip: Unfortunately our room was close to the elevators and stairwell, which seemed to be a noisy spot.
See more room tips
Green Features: I'll say one thing ... no obnoxious signs about using your towels over and over to save water ... it seems very clear they're not overly obsessed with a notion (being green) that is obviously more about saving money, than saving the environment.
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin B, Manager at Wyndham Long Wharf Resort, responded to this review, July 6, 2014
Thank you John S for your feedback. We continuously look for ways to improve our guests' experience and we utilize the feedback as our road map. We are delighted that the location of the resort as well as the conveniences of the room proved to be ideal for your stay in Newport. We are currently working on a property wide upgrade for the wifi and hope to have this complete in the very near future. We understand that wifi is a critical necessity and we will have an enhancement soon. We will share all feedback with our staff. We are glad to hear you enjoyed your stay and will work diligently to improve on our areas of opportunity. We look forward to welcoming you back in the future!

Spreading the Warmth of Hospitality,

Kristin Burghardt
Assistant Resort Manager
Long Wharf and Inn on Long Wharf
Kristin.Burghardt@wyn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Peters
Top Contributor
236 reviews 236 reviews
47 hotel reviews
Reviews in 109 cities Reviews in 109 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed June 21, 2014

First of all the main picture connected to the resort does not do it justice. That balcony overlooks the water and is a beautiful area. The Harbor House rooms have great views and two story units.

The location in Newport is one block off the main shopping and restaurant area - America Cup Drive. The walk was nice and crossing the traffic was easy.

The customer service was efficient and friendly. But I did feel that there was a lack of outreach. The pool area (although nicely laid out) was not very welcoming. It didn't have a good social vibe. And of course no pool bar or food. The outdoor hot tub was out of order for our entire stay.

As a Wyndham vacation owner, I will definitely return.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin B, Manager at Wyndham Long Wharf Resort, responded to this review, June 23, 2014
Thank you, Barkus1968 for your feedback in regards to your recent stay with us. We will share these with our staff. We are glad to hear you enjoyed your stay and the location and accessibility of the property to the amenities of Newport! We do certainly apologize for the inconvenience having the hot tub out of order throughout your stay may have caused. Again, thank you for reaching out and we look forward to your next visit with us.

Spreading the Warmth of Hospitality,

Kristin Burghardt
Assistant Resort Manager
Wyndham Long Wharf/Inn on Long Wharf
Kristin.Burghardt@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 11, 2014

My boyfriend and I were given a weekend getaway of our choice as a gift and we ended up choosing this location.I was worried before the trip after reading reviews but we truly had a great experience. We ended up in a 2 story room with 2 bedrooms, 2 bathrooms, a full kitchen, living room, washer & dryer, and basically anything we needed. The resort is very close to the town and we hardly drove anywhere. The room was amazing and we would have been happy staying in the entire weekend! The first night we used the kitchen to cook dinner in. We had anything and everything we needed to make it happen. We didn't interact much with he staff but when we did they were all very pleasant, even letting us check in over 3 hours early which we were very pleased with. We used the pool, hot tub, and sauna both nights we stayed and had no complaints. The pool is indoor and outdoor so you could choose. Overall we had a great time and we would love to eventually go back!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin B, Manager at Wyndham Long Wharf Resort, responded to this review, June 13, 2014
Rebecca, Thank you so much for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay and had all the conveniences to make your experience comfortable and pleasing. Again, thank you for reaching out and we look forward to your next visit with us, hopefully in the very near future!

Spreading the Warmth of Hospitality,

Kristin Burghardt
Assistant Resort Manager
Kristin.Burghardt@wyn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Head, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 31, 2014

My family of five stayed in a 3 bedroom, 2 bath suite. It was beautifully done. Well-equipped kitchen which we didn't use much. One of the bathrooms had a jacuzzi, both were updated and clean. Two large-screen TVs were much appreciated as was the washer/dryer. Wifi was too slow to use - I switched to the cellular option on my ipad. The pool/hot tub area was nice, towels provided. The location is the best part- right at the start of town - easy walking to the wharfs, shopping, Touro street, Broadway and Bellevue. Start with a visit to the tourist center which is right out the back door. Free parking is a big bonus. Loved it. Would come back again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin B, Manager at Wyndham Long Wharf Resort, responded to this review, June 1, 2014
Thank you Kerry MD for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay.We are delighted the ammenities of the resort and location were ideal for your vacation! Again, thank you for reaching out and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Kingstown, Rhode Island
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 19, 2014

My family came for my sons wedding and exchanged their Colorado timeshare for the Wyndham Long Wharf. I recommended staying in Newport, since it is one town over from where we live. After reading all the previous reviews, I was a little worried it wouldn't be a good experience. As mentioned many times over, the location is great. The room (unit 489) looked to be recently renovated and was extremely nice and clean. The unit had 2 bedrooms, one with king size bed and one with twin beds. All beds were comfortable. The hallways, elevators, work out room and pool area were also very clean and nice. There were no complaints and the stay was very pleasant. (I'm writing this on their behalf as they don't really use the internet...really.)

The stay was May 9-16, so it was definitely off season, but the weather was perfect unless you were looking for beach weather. There are endless things to do and see in and around Newport, that you'll always find something to do.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin B, Manager at Wyndham Long Wharf Resort, responded to this review, June 1, 2014
Thank you, Paula M for taking the time to share your experience! We will share your great feedbck with our assocaites. We are certainly delighted you chose to share such a wonderful occasion with us as Weddings always create such an amazingly memorable time! Again, thank you for reaching out and we look forward to your next visit with us.
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Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 28, 2014

I am an owner here and while there are clearly general ongoing enhancements that have been made each year, the pool area has really gone down. Over the years the inside pool area has gone from a kids' delight to a neglected, sad area to now an area that looks unfinished and not welcoming at all. My kids were extremely disappointed that what they perceived as the showpiece of the resort is boring at best. It is clean but it is certainly not the selling point that it once used to be. I hope that this look is just temporary and that we are surprised and delighted when we come here again.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Long Wharf Resort

Address: 5 Washington Street, Long Wharf, Newport, RI 02840 (Formerly Fairfield Newport at Long Wharf)
Phone Number:
Location: United States > Rhode Island > Newport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Newport
#5 Top resorts Hotel in Newport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wyndham Long Wharf Resort 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Wyndham Long Wharf Hotel Newport
Wyndham Hotel Long Wharf
Wyndham Newport
Wyndham Hotel Newport
Newport Wyndham

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