After I read TripAdvisor reviews, I was concerned about the noise from the nightclub downstairs which, interestingly, was not an issue for us since we stayed on the 3rd floor. Our noise problem came from the neighbors ABOVE us! The 4th floor has townhouse units and I guess those units attract larger families or groups. During our one week stay, we had two different groups of people upstairs over us, and for two nights the noise was unbearable...slamming of the sliding glass doors, stomping, screaming and partying until after 4am. The problem with the resort is no one is on staff after midnight so there is no one to complain to. It was horrible! My other complaint is that, I called the resort prior to our stay and spoke to a gentleman who was very curt and not so helpful. I don't know who that was but I suspect its the same person who other reviewers spoke about. On the other hand, Ramona, the person who checked us in and was on duty for most of our stay was VERY friendly, welcoming and helpful.
The noise issue and the curt staffer was unfortunate because the rest of our stay was magnificent. The property is clean and the units are clean, spacious, comfortable (the bed linens are so plush you don't want to get out of bed!), modern, and very well maintained. The daily housekeeping service was great. If possible, a television in the bedroom in addition to the one in the living room would be a welcome addition. Another suggestion would be to have assigned parking spaces for each unit. The scramble for parking spaces late at night was a bit stressful. The continental breakfast was nice. Our unit was a one bedroom and did not have a balcony but there was a very nice sitting area at the end of our hallway. The location is the best...right in the middle of everything! The property is in walking distance to all the best restaurants and clubs and right on the wharf! And, it's a very short drive from other attractions and the beach. It was our first visit to Newport and we would definitely return to this property again IF we were able to stay on the 4th floor!
Definitely ask for a unit on the 4th floor, even if you have to pay a little more!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent review and kind words about the Newport Bay Club. We are pleased that you were delighted with the cleanliness and maintenance of the property and your suite. The bed and the linens are one of our most recent upgrades and have prompted many positive comments from both our repeat guests as well as those who are trying us for the first time.
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All of our luxury suites and townhouses have been recently renovated. There are now granite kitchens, slate dining areas, marble bathrooms as well as new carpeting and plush living room furniture. We are constantly improving all the rooms to satisfy our guests.
I do apologize for the noise problem that you encountered and promise that we are very vigilant about minimizing any potential bothersome noise. It is absolutely inaccurate that there is "no one to complain to after midnight". While our front office reservation area closes at midnight there is onsite security and parking assistance available until at least 4 am every day and maintenance/security is available 24 hours a day. We will obviously have to do a better job at ensuring that every guest is aware that there is always someone to assist them with any problem.
Our prime location, the reason for many favorable reviews, also brings with it the energy and vibrancy of downtown Newport. You mention hoping to try our 4th floor luxury townhouses when you return to Newport. These wonderful units located high above downtown, are not only quiet, but they are our most luxurious and these bi-level one and two bedroom units also include multiple private decks to observe the City and the harbor front.
Again thank you for your review. We will continue to strive to improve so that your next visit will hopefully exceed all of your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.