We arrived at the Inn at Newport Beach at noon for a 3pm check in. We were told there were no rooms available. Having made the reservation 3 months earlier, I was understandably angry. They told us we could stay at their sister inn, The Hotel Viking. I complained to the manager, who insisted the Viking was a more upscale hotel, and I would be very happy. I should have known they were just trying to get rid of us. The Hotel Viking, was in fact very nice. We waited 3 hours for a room to be ready, and then were told we actually would NOT be staying at the Viking, but across the street. Across the street ended up being a small dirty building that housed a police substation and was also where they kept the hotels housekeeping supplies. I would not let my dog sleep there. It was beyond filthy, with stains on the walls and floors, the windows were broken, and the furniture was cracked. I believe the Inn at Newport Beach totally scammed us, because we were not the only ones without a room that day. A group of people came right after us, also having been told there were no rooms at the inn, despite having made reservations. I fought for my money back, but by the time the whole ordeal was over, there was not a reservation to be had in all of Newport. I filed a complaint with the RI chamber of commerce(tourism) and the local consumer bureau. Despite what happened, we still return to Newport every year, and tell everyone we meet to STAY AWAY FROM THE INN AT NEWPORT BEACH!!!!!