We were treated as second class citizens behind the people staying in the actual hotel even though I was a part of a wedding party, that I would imagine spent $5k-$10k on food and drinks.
When complaints were made to management about some of the staff's rude behaviour, the management did nothing to fix the situation and actually defended some of the behaviour.
The place has nice views, but I would never spend a dollar here given the unprofessionalism and generally condescending attitudes of staff and management.
- Official Description (provided by the hotel):
- Situated on a forty-acre peninsula overlooking the mouth of Narragansett Bay, at the west end of Newport's world renowned Ocean Drive, Castle Hill Inn offers guests the seclusion and extraordinary beauty of a private oceanfront resort. Our elegantly restored 1875 Agassiz Mansion, the private Harbor Houses, Swiss-style Chalet with adjoining Terrace, and our Beach Houses and Cottages, are all nestled along the coastline providing an enchanting and relaxing escape. Also located on our property is the Castle Hill lighthouse reached by a secluded walking trail, which continues to our private beach. The Inn is a proud member of Relais & Chateaux, a collection of over 550 of the world's most exclusive and charming hotels and restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hill Hotel Newport
- Castle Hill Resort