We just stayed here 2 weeks ago, and our last trip (which is just 2 reviews down) was amazing! We thoroughly enjoyed ourselves and loved our stay.
This time, however, we requested an early check-in and were told that they'd note that we'd requested it, and we'd have to call to see if we could be accomodated. We arrived at midday and told our room probably wouldn't be ready until 3pm (the actual check-in time). It wasn't, and we got a phone call at 3pm to say it was ready - yeah, it HAD to be ready by then.
During our last visit we stayed in Beach House 33, this time Beach House 36 and it was bad! Firstly, it smelled bad. My husband immediately sprayed some cologne to make it tollerable. We weren't planning on spending a whole lot of time in the room, so we put up with it.
The following morning, however, our room smelt like raw sewerage. It was just disgusting. I felt sick and my husband and I actually rushed to get out of there. I spoke with the girl at reception just to get a very uninspiring, 'typical' response. She basically said "oh, I'm sorry to hear that", and that was it!! She also said maybe next time you'll get 31 or 37, the end houses - as if that was going to help me? I said that if I ever tried to book again, I would need to get room 33. She look at her books, saw we were repeat customers and pointed out that since we were repeat guests that 'we would be accomodated where we could" - I don't think I could EVER feel comfortable booking there, again, without a guarantee of getting a specific room! I would not put up with the smell of that room, and frankly am not prepared to try my luck for $1,000/night!
Lastly, when we checked in, we were given our confirmation for dinner that evening with our friends. However, when we arrived at the restaurant there was no such reservation. We were accomodated, but it actually happen the LAST stay too. Pathetic
For the price, my husband and I agree we doubt we'd return. They just do not care about their guests and their concerns, and when we compare it to past resorts we've visited, it's not worth $1,000/night!
I added a photo, just to add something postive, the view is great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.