There is no doubt that this hotel is beautiful and that its image is perfect for those seeking a trendy/chic experience. The decor is terrific with many modern and surprising details. Unfortunately, the hotel's focus on modern and "different" leaves some basic comforts behind.
- Beautiful interior to the lobby, restaurant, bar and room.
- Wonderful harbor view.
- Dinner at the Grille was terrific.
- Strange check-in experience, as there is no reception desk and guests are left standing confused for a bit in the lobby/lounge area until a staffer approches with IPad in hand and asks "can I help you."
- The "harbor view suite" is not what is commonly deemed a suite. We paid extra for a "suite" because we like for one person to be able to continue sleeping uninterrupted while the other reads, watches tv, has lights on, etc. in the other sitting room. This was NOT A SUITE, as it DID NOT consist of multiple rooms. Just one room with the "sitting area" being two chairs at the foot of the bed. When I asked about this, I was told "Oh yes, it's a studio suite." OK. Not sure what I paid extra for then, as the room was not even very big. This should be called a "deluxe guestroom" or (at least) a "studio suite" or "junior suite."
- No mention of the $25/night parking fee until after you have already made your reservation and deposit.
- Loud music plays through some of the hotel. In our room, the bass of the lobby jazz music could be heard through most of the day.
- Though the room had an extensive (and expensive) minibar, there were absolutely no complimentary refreshments. No bottled water. No coffee. (These days, even mediocre hotels seem to have Keurig machines in the rooms. For $500+ per night, I would have liked a hassle-free cup of coffee in my room.)
- The IPad in the room was a nice touch, but there was no visible clock anywhere in the room. As I was repeatedly awakened by noise and thumping bass, I would have liked to be able to glance at the clock and see how much sleeping time I had left.
- The bathroom is gorgeous but needs some serious tweaks to make functional sense. It was nearly impossible to apply makeup in the bathroom, as the lighting at the mirror was very dim and there was no vanity mirror. In addition, the bathroom door is nearly 100% frosted glass panel, so turning the light on for a midnight bathroom trip lights up the entire sleeping area.
So ... this is a beautiful hotel, but we did not find it particularly comfortable and will not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.