Would have given 3-stars if not for such a horrible experience regarding their billing issues (I had to cancel my credit card to prevent fraud as a result). I'm honestly perplexed by the four and five star ratings from other guests. We visit Newport in the summer each year and have stayed at the Marriott, Newport Harbor Hotel & Marina, The Attwater and The Vanderbilt which all surpass the Mill Street Inn. THE POSITIVES: There is no charge for parking which is provided at a tight squeeze both underneath and along side the building, modern/trendy decor, free continental breakfast in the basement, the roof-top deck, only a 1-1/2 block walk from Thames Street. THE NEGATIVES: Overpriced considering the lack of amenities, the MUSTY odor that greets you once you enter your room, no elevator, no valet, basic cable TV channels (no movie channels). I only mention the lack of TV entertainment because we had dismal weather for most of our 5-day vacation (usually spend most of our time on the beach) and once I asked the front desk if they had movies, I was provided with a list of outdated DVDs to borrow. Our balcony (room 214) overlooked a neighbor's driveway and the street (see photos).
My biggest complaint? Once we returned home I received a call from the Visa fraud prevention center stating that the Mill Street Inn attempted to make 7 charges to my credit/debit card for 7 different amounts! The manager claimed that they charged us for the total nightly rate, then attempted to void the original charge to add a $5 charge for a candy bar from their "honor bar". First of all, we did not eat a candy bar as the cleaning lady claimed (we actually walked a block to the convenience store to buy snacks). Secondly, if the staff member is honest (highly doubt it), wouldn't they think that making 7 attempts to charge my card would send up a red flag? I HAD TO WASTE MY TIME MAKING MULTIPLE PHONE CALLS CONTACTING VISA FRAUD PREVENTION, MY BANK AND THE MILL STREET INN TO CLEAR UP THIS RIDICULOUS MESS AND CANCEL MY CREDIT CARD! So, the Mill Street Inn either has crooks on staff or employees that are seriously lacking common sense and consideration for their guests. Either way, I wouldn't recommend staying here. Now that I think about it, we should have a BOX of candy bars sent to us!
- Official Description (provided by the hotel):
- Newport, Rhode Island’s Mill Street Inn is a former 19th century mill that is on the National Register of Historic Places and is a member of Small Luxury Hotels of the World. It provides spacious, all suite boutique contemporary accommodations, just a block from the harbor in the exclusive Historic Hill district. Daily complimentary continental breakfast served on the rooftop patio with spectacular views, weather permitting and complimentary afternoon tea, wireless internet and parking subject to availability. Townhouse Suites offer two level accommodations with a private balcony. ... more less
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- Also Known As:
- Mill Street Hotel Newport
- Mill Street Newport