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Quality Inn & Suites: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 23 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
5
3.0 of 5 stars
2
2.0 of 5 stars
4
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 2 hotels in American Fork
Show Hotel DetailsHide Hotel Details
  • Rooms: 80
  • Address: 712 S. Utah Valley Dr. American Fork, UT 84003
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Downtown. This description is based on information provided by the hotel.
Business Center Fitness Center No Free High-Speed Internet No Free Parking Pets Allowed No Restaurant No Room Service Swimming Pool
Check Rates: $70 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Quality Inn & Suites

( 10-14 of 23 )
“Needs a lot of TLC”

Quality Inn & Suites

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2 of 5 stars
Santa Rosa, Ca
Aug 5, 2007

This hotel could be a good economy location, but it needs to be cleaned up.
We stayed there this last week and found that the staff other than the day manager are not professional.
It took a room change 3 time in one night to get a clean room.
the night staff acted like we were just two fussy old ladies and couldn't be pleased. the bathroom in one was still dirty. the sheets in one room had hair in the bedding and the bedding itself was dirty. we were made to wait almost an hour for the third room to be cleaned(says the night clerk) I feel that she was just being hateful and made us wait. (8P-9:45P)
Breakfast could be better, trash container was overflowing in the breakfast room 2 days in a row and no one seems to care if things are neat and tidy.
I can't recommend the property to my clients until I see a much better review.
It is a great location in a small town area.

  • This TripAdvisor Member:
    • Liked — close to the location we needed to be for the wedding
    • Disliked — attitude of some of the staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelpro022's Summary
Date of Stay: August 2007
Traveled with: Friends
Visit was for: Personal event (wedding, ...)
Age group: 65+
Member since: March 19, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“they have clearly changed things recently”

Quality Inn & Suites

Jul 22, 2007

My mother and i stayed here for my cousins wedding. I found my room to be clean and the staff was very curtious, I was a little aprehensive after reading the other reviews, but i gave them a chance and im glad I did. They were clearly workign on fixing everything, the breakfast was great. My only real complaint was that there are no automatic doors for wheelchairs so it was kinda hard to get my mom in and out of the building.

  • This TripAdvisor Member:
    • Liked — The staff
    • Disliked — Not easliy accisble with a wheelchair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shelleyOremUt's Summary
Date of Stay: June 2007
Traveled with: Friends
Visit was for: Quality time with family
Age group: 25-34
Member since: July 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Better Off On the Streets”

Quality Inn & Suites

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1 of 5 stars
Colorado
Jul 12, 2007

when we first went into our room the first impression was pretty good. The longer we stayed, and the more we looked around our room we began to notice there were some things wrong with our room. We think that the bathroom had not been cleaned before we checked into it. There was leftover toiletries, most likely from another guest. The drywall was broken in the bathroom and there was not any toilet paper hanging on the holder. As we made our way through the hotel we noticed that the hallways all smelled. The pool was very cold and the water was a lovely light green color. The ceiling was starting to fall down in the pool area as well. In the information packet in our hotel room in advised us that they knew that the ice machine on the third floor did not work. Initially, our reservation was for two nights, but we canceled the reservation for the second night and made other arrangements.

  • This TripAdvisor Member:
    • Liked — Checking Out
    • Disliked — Checking In
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12345Vern's Summary
Date of Stay: July 2007
Traveled with: Family with teenagers
Visit was for: Other
Age group: 50-64
Member since: July 12, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“What a Dump”

Quality Inn & Suites

Jul 2, 2007

If you want an incredibly filty place to stay with a desk clerk that is doing you a favor by paying attention, stay here.

There was a toothpaste cap in the sink drain, filthy carpets, cigarette smoke coming through the vents, broken electrical outlets. In short a real dump.

Don't stay here unless you absolutely have to.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lagodegypsy's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 50-64
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The Utah Health Dept. would warn against this Hotel!!”

Quality Inn & Suites

Apr 20, 2007

My husband, me and our three children stayed here March 2007. Not once did housekeeping come to the room to make beds or leave fresh towels and when I asked the manager on duty for new towels, he brought them up waded up and not folded. Worst yet, we were told the pool would open at 6pm because "we just added chlorine" and when my husband was leaving the pool with our daughters, he noticed that the Utah Dept. of Health had closed the pool and the notice was covered up by about six pieces of paper from the hotel stating the open pool hours (6pm - 11pm, obviously after the Health Dept. would be closed). My daughter got very sick the next day and had to be brought to the Dr. I contacted the Health Dept. who informed me that they had indeed closed the pool to very high levels of bacteria. They went to the Hotel the next day and made them empty their pool and told them they could be charged with a crime. Also, the free breakfast...well when we went down at 8:00 am, there was only cereal and juice left, no spoons, no cups for the drink.

We then contacted Choice Hotels to complain and they wouldn't do anything about it. They only referred us back to thir horrible hotel and no one would refund our money or even apologize!

DO NOT STAY HERE IF YOU CARE ABOUT YOUR HEALTH!!!

  • This TripAdvisor Member:
    • Liked — Nothing!!
    • Disliked — The fact that my child got very sick from swimming in their pool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JaimeeJ's Summary
Date of Stay: March 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: April 20, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Quality Inn & Suites

( 10-14 of 23 )
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Quality Inn & Suites Also Known As

Address: 712 S. Utah Valley Dr., American Fork, UT 84003