I have stayed at this hotel multiple times in the last few years. Usually this is a good place to stay. However the last time, our experience was awful. The room was nice and big, but the housekeeping was lousy. They wouldn't leave enough towels for my family, even though this was requested when reserving the room. There were ketchup packets on the floor and wrappers from the previous guests left on the floor when we checked int. On the second day dirty towels with black streaks on them were hung up instead of cleans ones. On our last day we left at 9 AM and came back at 7 PM to a dirty room. When we complained, the clerk said there was nothing that she could about it, but we might be able to get a discount on the room. The next day, there was no discount included on the hotel receipt. We went downstairs and complained again. The manager was contacted and we were given a very small discount on large bill. However the worst part was when the clerk told us that the manager did not believe that our room wasn't cleaned because the both cleaning reports indicated that it had been cleaned. No one would come to our room to check it out and the manager wouldn't work with us. The clerk said that there was new cleaning staff as her excuse. Apparently the cleaning staff are dishonest and I'd hate to think about what else they are doing in the rooms. I'm so disappointed that I will never stay there again.
- Official Description (provided by the hotel):
- Brand new in 2010, the Holiday Inn Express & Suites, American Fork, Utah is the newest and most modern hotel in the area. Our beautiful new hotel is conveniently located off I-15 and within minutes of everything you need. Experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet served daily, indoor pool and whirlpool, meeting room, fitness area, wireless high speed internet access. ... more less
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- Also Known As:
- Holiday Inn Express American Fork - North Provo Hotel American Fork
- Quality Inn American Fork
- American Fork Quality Inn
- Holiday Inn Express American Fork - North Provo Utah