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Homewood Suites by Hilton Buffalo Airport: Traveler Reviews

3.0 of 5
760 Dick Rd, Buffalo, NY 14225
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Homewood Suites by Hilton Buffalo Airport
Ranked #6 of 20 hotels in Buffalo
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169 reviews from our community

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Traveler rating
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    50
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Date Rating
Whitby, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Well Worth Staying At !”
4 of 5 stars Reviewed October 1, 2012

Checked in by friendly staff into a clean well appointed and laid out suite.
Will stay there again.
Breakfast wasn't anything exciting - but was included in the price.
Good location - close to shopping and restaurants.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 6 more reviews by Peter G for Buffalo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo Airport, responded to this review
October 5, 2012
Thank you very much for sharing your experience at the Homewood Suites-Buffalo Airport. I am so glad that the hotel met your needs and that you experienced great service and cleanliness. We look forward to having you stay with us again in the future!

Thank You.
Jennifer Redmond
General Manager
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Toronto, Canada
Top Contributor
273 reviews 273 reviews
74 hotel reviews
Reviews in 60 cities Reviews in 60 cities
563 helpful votes 563 helpful votes
“Another Great Stay”
5 of 5 stars Reviewed September 23, 2012

On the evening before my son an I took Amtrak out of Depew for Penn Station we checked into the Homewood Suites near the Buffalo Airport. The folks here were very friendly and welcoming yet again. We found a Wegmans store about a block and a half away and got a great meal and snacks from the buffet there. The next morning we had to get up early to make our 4:30am train and the front desk had called a cab for us and even paid for the ride. The hotel is great for this purpose (a layover while travelling) and the folks are very hospitable.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 15 more reviews by JamesII for Buffalo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo Airport, responded to this review
September 25, 2012
Thank you so much for returning to our hotel and thank you for taking the time to share your experience on Trip Advisor. I am so glad that our service and location keeps you coming back to our property! We are very grateful for your comments and look forward to having you stay again!

Thank You.
Jennifer Redmond
General Manager
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..
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
56 helpful votes 56 helpful votes
“Could use some improvements”
2 of 5 stars Reviewed September 16, 2012

We stayed at this property on a Saturday night. We requested a non smoking room with a king bed. When we arrived we were given a non smoking room that was being transitioned from a smoking room just down the hall from an exit door. The hall and the room wreaked of smoke. After spending a few minutes in the room we asked to be changed. At first we were refused. It was either leave or change rooms. The room itself was also not great. The walls in the bedroom area were dirty and a big turn off. We did end up switching rooms and the next room was better but we were so turned off. I use the Hilton chain several times a year and have never encountered this issue. This hotel needs some spiffing up. The amhersst .location is much nicer and more well kept hotel.

Room Tip: Make sure you request a room that was not previously a smoking room
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo Airport, responded to this review
September 19, 2012
Thank you for your review. I apologize that you were not happy with your initial room assignment during your recent trip. We strive to accommodate all reservations to the best of our abilities. I understand that you encountered and opportunity with the clanliness of our hotel, I sincerely apologize for this. This is one of the area's that we ar very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively working with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the Buffalo area that you will consider staying with us again.

Thank You,
Jennifer Redmond
General Manager
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Milton, Ontario
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Very Impressed!!”
5 of 5 stars Reviewed September 13, 2012

This hotel was by far the cleanest and most comfortable in Buffalo, NY. The rooms were spotless and I felt like I was at home while I stayed here with my family. My two young girls 6 & 4 were comfortable. There was no hotel smell in the room and the hotel reception was very friendly and helpful. The breakfast buffet was ok. This hotel was just a little further out then I expected but the closest mall is the Walden Galleria, less than 10 mins away. There was a very nice Wegmans close by. The price was a little high but worth it if you are looking for comfort. I would stay here again!

Room Tip: Room close to exit doors at the back or close to elevators in the front.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jazna about Homewood Suites by Hilton Buffalo Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo Airport, responded to this review
September 17, 2012
I am so glad to hear that you enjoyed your stay at the Homewood Suites-Buffalo Airport. We really appreciate you taking the time to share your experience on Trip Advisor. We take great pride in the servicee and amenities that the hotel provides. I am so glad that you were able to enjoy it and all the great things in the area. We look forward to having you stay with us again in the future!

Thank You.
Jennifer Redmond
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Guelph, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Excellent choice for BUF airport and shopping.”
4 of 5 stars Reviewed September 9, 2012

This hotel has all one expects from a Homewood Suites - large suites, breakfasts, Manager's Reception, clean and well-kept. The location is excellent - about a two-minute drive from BUF and less than 10 minutes to Walden Galleria and the shops around it. We stayed in a two-bedroom suite (1 King, 2 Queens, living area with sofabed), and it was large enough for our family of 7 (2 adults, 5 kids). The pool was good sized (and indoor, which is probaby smart planning for upstate New York). The fitness room is larger than average and well-equipped, with a fair amoutn of strength training equipment, not just a couple of treadmills and an elliptical. THe management and staff were very friendly and helpful, and the hotel has won numerous Hilton awards and accolades (proudly displayed in the breakfast room). The clientele seems to be made up of either people catching one of the early flights out of BUF or Canadians doing some cross-border shopping. My 6-year old has a queston, though, "Why don't they make Lewis the Duck stuffed toys?"

Room Tip: Rooms on the outside are quieter - interior rooms have some noise from the outdoor dining/BBQ area.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask B_and_N_and_5_kids about Homewood Suites by Hilton Buffalo Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo Airport, responded to this review
September 11, 2012
Thank you so much for taking the time to share your experience at the Homewood Suites-Buffalo Airport on Trip Advisor. Your comments and feedback...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Buffalo Airport

Also Known As:
Homewood Suites By Hilton Buffalo Airport Hotel Buffalo
Homewood Suites By Hilton Buffalo Airport Hotel
Homewood Suites Buffalo Airport
Homewood Suites Buffalo
Hilton Buffalo
Homewood Buffalo
Buffalo Homewood
Buffalo Hilton
Buffalo Homewood Suites
Address: 760 Dick Rd, Buffalo, NY 14225
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Buffalo
#6 Family Hotels in Buffalo
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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