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“Double Tree Excellence” 5 of 5 stars
Review of DoubleTree Club by Hilton Hotel Buffalo Downtown

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DoubleTree Club by Hilton Hotel Buffalo Downtown
3.0 of 5 Hotel   |   125 High Street, Buffalo, NY 14203   |  
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2X Weekend HHonors Points
Ranked #4 of 21 Hotels in Buffalo
Certificate of Excellence
Alexandria, United States
1 review
“Double Tree Excellence”
5 of 5 stars Reviewed August 7, 2014

This has been one of the best ever experience staying in this particular hotel. All staff members Front Desk, Valet Parking Crew, Restaurant Staff, Housekeeping staff, they were all excellent and welcoming. I could not ask more because every time I had some request, they were all there to be positive. My visit to Buffalo is locked with them even in future. Thanks again.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, August 12, 2014
We know there are several choices available when choosing your lodging accommodations. The staff at The DoubleTree by Hilton Buffalo strives to make each guest experience unique and memorable. Thank you for your business Mohammad! We look forward to your return visit!
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542 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed August 5, 2014

Hotel meet every aspect of my needs. From the polite staff, warm cookies, valet parking, and excellent room accomodations. The room was clean, with comfortable beds, clean bathroom, include flat screen TV, fridge, coffee maker and good climate control. Close access to metro (train). I would recommend this hotel when staying in Buffalo.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, August 12, 2014
Dear Chris; thank you for sharing your experience with us and all of our trip advisor readers!! Your kind comments regarding our excellent room conditions, polite staff and our famous DoubleTree cookies are very much appreciated. Should your travels bring you back to Buffalo, I hope you will stay with us!! You can always stop in, say hello and get a warm DoubleTree chocolate chip cookie!! Thank you Chris.
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Roanoke, VA, United States
2 reviews
2 of 5 stars Reviewed August 5, 2014

Rude, miserable staff with attitude. Refused to provide alternate bedding (allergic to down feathers). Would not answer questions. If you are looking for a pleasant stay, this is not the place. Note: No continental breakfast.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, August 12, 2014
Dear Guest;
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Thank you, Renee
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Jacksonville Beach, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 3, 2014

Pros:
Clean rooms
Good location

Cons:
Small, double-sized beds with old, lumpy mattress
Older hotel that needs to be renovated
Weird Housekeeping Staff (see details below)

We had a weird encounter with housekeeping, which is why our hotel rating went from 3-stars down to 2-stars. We checked in Friday night and checked out Sunday. Saturday morning, housekeeping knocked on our door at 7:30 am and when I opened the door the women laughed and said "sorry" and skipped away. I asked her if she needed anything and she said "No" in a sing-song voice and laughed again. I thought that was a little strange, but thought maybe she had the wrong hotel room, so it wasn't a problem. Well, at 8 am, she did the same thing.. and then the exact same thing happened again at 8:30. I called down to the desk and they told me they would take care of it, but then at 9:30 am she knocked again and again, I opened the door, asked if she needed anything, and she again said "No, sorry" and skipped away. She knocked once more at 10:30 am and did the same "song and dance".

This entire encounter was really weird and a little creepy and we feel that the Front Desk and Housekeeping Staff did nothing to help us out.

I wouldn't recommend this place, if you're going to stay for more than one night.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, August 12, 2014
We're very sorry to hear that your stay was not satisfactory. It is our intention to deliver a great experience and we are sorry to see that we failed. We strive to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area; you’ll visit us again and experience what other guests written about here on Trip Advisor. Once again, please accept our apologies.
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West Hartford, United States
1 review
4 of 5 stars Reviewed August 2, 2014

The hotel staff was very friendly and accommodating. The Room and bathroom were clean, linens clean and fresh. Note: Put a note on AC for cleaning staff to NOT turn it up or down from your setting. When I went out to work, the AC was turned down to 50 degrees. It was very cold when I returned at the end of the day. The fridge and coffee pot were clean. Carltons Grille staff was excellent, very friendly. Breakfast was very nice each day. The location was great for me to work at Roswell Park Hospital. The shuttle drove me on days that it rained. A bit on the expensive side, especially since I worked long hours and only needed a bed and bath.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, August 12, 2014
Dear Jane, we most certainly appreciate you taking the time to share your comments regarding the DoubleTree by Hilton. I am pleased you enjoyed your stay with us and that you were able to utilize our shuttle services to/from the hospital. We hope you will have the opportunity to visit again soon.
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toronto
Top Contributor
103 reviews 103 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed August 1, 2014

This is such a wonderful place to stay when visiting the Roswell Cancer Clinic. All the staff are extremely helpful and kind. Randy, at the front desk, is exceptional, as well as the two wonderful ladies.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, August 12, 2014
I cannot thank you enough for all of your kind words about our hotel; “friendliest place in Buffalo”. I will be sure to share your comments with Randy as I know it will bring a smile to his face. Thank you for choosing the DoubleTree by Hilton for your overnight accommodations.
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Portsmouth, New Hampshire
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 25, 2014

I'm a Hilton Honors member and frequently stay within the chain. I have never seen a more spotless hotel, with incredibly friendly and eager employees who will go above and beyond to make your stay wonderful. Spring for the two-room suite...wasn't much more than a double room, and you get something that's bigger than most NYC apartments, with really comfortable beds.

Yes, the neighborhood isn't great at night...that's why you use taxis and the wonderful FREE downtown shuttle, which took us all over the place (city hall, casino, Teddy Roosevelt mansion, and they even pick you up places if you call the front desk--worth a couple bucks tip to the driver, saving on cab fare). Let the valet park your car--for $12 a day, with full in and out privileges, why are people complaining? It's a city, for goodness sake. That price is reasonable. The hotel will even take you to the airport for $20, which beats any cab.

Eat at the hotel lobby restaurant--really great burgers, and good service. Room service breakfast was incredibly reasonable as well ($25 for full bkfast plates for TWO). Also, if you want to eat really cheaply, try the hospital cafeteria across the street. Seriously. There's also a 24 hour Tim Horton's in the hospital. Forget that it's a hospital, and go there. They'll be glad for your business.

Buffalo isn't the most exciting city (it got to be a running joke how many waiters and cab drivers would say there's "nothing to do here" when asked for suggestions), but this hotel is an absolute diamond in the rough, so to speak.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Address: 125 High Street, Buffalo, NY 14203
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Buffalo
#3 Family Hotel in Buffalo
#4 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Club by Hilton Hotel Buffalo Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
DoubleTree by Hilton Buffalo Downtown, is located on the Buffalo Niagara Medical Campus. A 100% non-smoking hotel; the DoubleTree offers all of the comforts of home! Complimentary WiFi and in room safes are complimentary and in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. The DoubleTree is just minutes from everything truly unique to Buffalo; Canalside, HarborCenter, First Niagara Center, Ralph Wilson Stadium, Coca Cola Field and Shea's Theatre just to name a few. Niagara Falls is a short 25 minute drive from Buffalo! Come stay with us, you will not be disappointed. ... more   less 
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Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo

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