Small, double-sized beds with old, lumpy mattress
Older hotel that needs to be renovated
Weird Housekeeping Staff (see details below)
We had a weird encounter with housekeeping, which is why our hotel rating went from 3-stars down to 2-stars. We checked in Friday night and checked out Sunday. Saturday morning, housekeeping knocked on our door at 7:30 am and when I opened the door the women laughed and said "sorry" and skipped away. I asked her if she needed anything and she said "No" in a sing-song voice and laughed again. I thought that was a little strange, but thought maybe she had the wrong hotel room, so it wasn't a problem. Well, at 8 am, she did the same thing.. and then the exact same thing happened again at 8:30. I called down to the desk and they told me they would take care of it, but then at 9:30 am she knocked again and again, I opened the door, asked if she needed anything, and she again said "No, sorry" and skipped away. She knocked once more at 10:30 am and did the same "song and dance".
This entire encounter was really weird and a little creepy and we feel that the Front Desk and Housekeeping Staff did nothing to help us out.
I wouldn't recommend this place, if you're going to stay for more than one night.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Buffalo Downtown, is located on the Buffalo Niagara Medical Campus. Recently completed a major guestroom and corridor renovation! Now 100% non-smoking; the DoubleTree offers all of the comforts of home! Complimentary WiFi and in room safes in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. ... more less
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- Also Known As:
- Doubletree Hotel Buffalo Downtown
- Doubletree Downtown Hotel
- Doubletree Buffalo