The hotel staff was very friendly and accommodating. The Room and bathroom were clean, linens clean and fresh. Note: Put a note on AC for cleaning staff to NOT turn it up or down from your setting. When I went out to work, the AC was turned down to 50 degrees. It was very cold when I returned at the end of the day. The fridge and coffee pot were clean. Carltons Grille staff was excellent, very friendly. Breakfast was very nice each day. The location was great for me to work at Roswell Park Hospital. The shuttle drove me on days that it rained. A bit on the expensive side, especially since I worked long hours and only needed a bed and bath.