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“very clean and new” 4 of 5 stars
Review of DoubleTree Club by Hilton Hotel Buffalo Downtown

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DoubleTree Club by Hilton Hotel Buffalo Downtown
3.0 of 5 Hotel   |   125 High Street, Buffalo, NY 14203   |  
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2X Weekend HHonors Points
Ranked #4 of 21 Hotels in Buffalo
Certificate of Excellence 2014
Toronto, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
“very clean and new”
4 of 5 stars Reviewed March 10, 2014

nice rooms, clean, pleasant staffs, good valet service, restaurants can make more improvements. Not many eateries nearby. Lots of constructions nearby although since I went on weekends, didn't hear any noise.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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532 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
London, Canada
1 review
3 of 5 stars Reviewed March 10, 2014

Reservation was done wrong through the phone (for Feb 2015) ...instead of March 2014 Check in was complicated as staff was not trusting that I have to make all attempts to reserve the room for 2014, had to show the evidence by showing a confirmation e-mail from DT Hilton. Now, still unsure if the (Feb 2015) was deleted from reservation system as it will not be necessary in future. Total of 3 staff members involved Asked to immediately move my car but it was not creating any issues as it was parked far from the hotel entrance. Otherwise very good experience with everything else ....but people also create the full picture of hotel....my apology but it was not stellar.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Rhoadesville, United States
1 review
4 of 5 stars Reviewed March 4, 2014

The staff was excellent. The door card machine was broke so they had to escort everyone to their rooms using a master key. Other than that there were no issues with my stay. I didn't care for the breakfast. The servers weren't friendly and the food wasn't very good.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga
Top Contributor
53 reviews 53 reviews
44 hotel reviews
Reviews in 31 cities Reviews in 31 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 4, 2014

If you really dont need to be "right" downtown, this Hilton property is perfect. Not too large, clean rooms, great friendly and attentive staff. Safe and courteous valet parking. Also a great local shuttle. Will stay again.

Room Tip: Quiet on all sides. There is a Tim Hortons in lobby of hospital accross the street for a less expens...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed March 2, 2014

Have stayed at this hotel on many hospital visits, but this time denied a reservation but then discovered there were rooms, check in was not smooth. After that everything evened out and the room was very comfortable.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, NY, United States
1 review
5 of 5 stars Reviewed March 1, 2014

This was the second time I have stayed at this specific location. Each time my experience far exceeded my expectations. I have never stayed in such a professional, clean and friendly environment - absolutely phenomenal. Would recommend to anyone and everyone. First class service, the freshest room I have ever stayed in. The value cannot be matched.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 26, 2014

I lost out on $120 because, Justin Timberlake cancelled his concert, 2 days before my reservation. Because it was not 3 days, Doubletree refused to move or cancel my pre-paid reservation. Thanks alot. Like a mother of threee really has the expendable income to just throw away like that.

  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, March 4, 2014
Dear Julie; thank you for your feedback. We’re sorry to hear that our cancellation policy didn’t meet your needs and your comments will help us improve our policies and better serve our guests moving forward. We hope you’ll consider staying with us again if you return to the area so we may show you the quality hospitality you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Address: 125 High Street, Buffalo, NY 14203
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Buffalo
#3 Family Hotel in Buffalo
#3 Business Hotel in Buffalo
#4 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Club by Hilton Hotel Buffalo Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
DoubleTree by Hilton Buffalo Downtown, is located on the Buffalo Niagara Medical Campus. A 100% non-smoking hotel; the DoubleTree offers all of the comforts of home! Complimentary WiFi and in room safes are complimentary and in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. The DoubleTree is just minutes from everything truly unique to Buffalo; Canalside, HarborCenter, First Niagara Center, Ralph Wilson Stadium, Coca Cola Field and Shea's Theatre just to name a few. Niagara Falls is a short 25 minute drive from Buffalo! Come stay with us, you will not be disappointed. ... more   less 
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Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo

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