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“Great Hotel” 5 of 5 stars
Review of DoubleTree Club by Hilton Hotel Buffalo Downtown

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DoubleTree Club by Hilton Hotel Buffalo Downtown
3.0 of 5 Hotel   |   125 High Street, Buffalo, NY 14203   |  
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Ranked #6 of 22 Hotels in Buffalo
Toronto
Top Contributor
135 reviews 135 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
55 helpful votes 55 helpful votes
“Great Hotel”
5 of 5 stars Reviewed June 7, 2013

We were so impressed with this hotel At first we questioned the location for our purpose but everything worked out well. We tried for an early check-in and were disappointed since we heard someone else get a room so we spoke to the manager and not only got a room, we got an upgrade! The room was very large and had a frig, microwave and kitchen sink. The bed was very comfortable and the bedding lovely. The room had lots of light, modern furniture in light colours and a lounge chair with small tables next to it. The bathroom was bright with lots of towels, the water pressure strong and the soaps were spa quality. There were many TV stations offered which allowed us to watch a movie while we relaxed. There was food available in a restaurant or a quick nook at the check-in area. The valet parking was efficient and the location proved to be fine... a quick drive to downtown, or in the other direction to the Elmwood Ave. shopping area.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, June 18, 2013
Marsha; our staff throughout the hotel wants to make sure everyone's stay is as comfortable as possible, and it sounds like you encountered just that! We certainly look forward to welcoming you back in the future! Thank you for taking the time to leave a review on Trip Advisor!
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472 reviews from our community

Traveler rating
    257
    142
    46
    18
    9
See reviews for
131
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Rochester, NY
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 2, 2013

This was the first stay here for an annual family trip, and our usual hotel was booked. Hotel is located in the hospital complex, so small, quiet streets. Our party was upgraded to suites on arrival, and it was a great convenience to have refrigerators in our rooms. Rooms were spacious, clean, quiet and comfortable. We had to leave early in the morning for our trip, and despite the fact that the restaurant was not yet open, a very friendly server was happy to get us our number one need- coffee. They have valet parking only, and our car was ready and waiting at 5:30 AM as requested.
Definitely our new go-to spot in Buffalo.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, June 18, 2013
Dear Guest; thank you for taking the time to write a review regrading your stay with us! I am happy to hear we are now your "go-to spot in Buffalo"! Looking forward to your return!
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1 review
5 of 5 stars Reviewed June 2, 2013 via mobile

I stayed at the hotel last night and all of the staff was extremely helpful. When I checked out Amanda was a great help while I checked out. I enjoyed the breakfast that I was served the next morning. Also having the ability to have a shuttle to the main downtown buffalo area was a great help and saved me the cost of having to get a taxi. I will be going back to this location again very soon.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Garden, Florida
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 28, 2013

We stayed here for a short stay before heading back home from Niagara Falls. When we arrived our room was not ready but they quickly finished up and got us up to our room. The hotel is a little old but appears as though they have done some updating. Our room was clean and neat and when we requested extra towels they were promptly brought up. We ordered room service which was pretty good.

Our only complaint was the air conditioner stopped working in he middle of the night. Other then that we had a pretty good stay.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 27, 2013

Buffalo is an exciting city with lots to see and do. This Double Tree Hilton was everything you want in a place to stay - location, clean, knowledgeable and helpful staff, quiet and best of all, a van to take you to the many sites in the city.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia, United States
1 review
5 of 5 stars Reviewed May 24, 2013

excellent hotel, the staff was very accomodating very clean place, the breakfast area was great and the food was what i expected. my husband has asthma and he could'nt use the pillow, but we requested a foam pillow and it was delivered soon. we used the transportation also y they took us to a local places we need it to go.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manger at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, May 25, 2013
Dear Eva; I’m happy that you enjoyed your stay with us and trust that you had a memorable stay at the property. It is rewarding to know that our efforts to provide exceptional experiences are appreciated and your feedback in regards to our team are certainly welcomed & appreciated. Thank you for staying with us!
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 23, 2013

We booked a 1 bedroom suite with a sofabed. When we arrived, there were no linens in the room to make up the sofa bed. We called down to the desk and they sais there were no more available due to the hhotel being sold out. They did find 2 bottom sheets for us but one of us had to sleep with no balanket. To pay nearly $200 for a room , this was a disapppointment-hotels should have sufficient linens for guests.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, May 29, 2013
Robyn,

Please accept our sincere apologies for the hassle and frustration this incident has caused you. We know our guests' deserve the best in service and amenities and we regret that this was not your impression. We will use your comments as we constantly strive to improve and we hope you will give us a second chance to show you the quality hospitality you expect and deserve should you return to our area in the future.

Thank you,
Renée Pundt
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Address: 125 High Street, Buffalo, NY 14203
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Buffalo
#2 Family Hotel in Buffalo
#3 Business Hotel in Buffalo
#4 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Club by Hilton Hotel Buffalo Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
DoubleTree Club by Hilton Buffalo Downtown, located on the Buffalo Niagara Medical Campus recently completed a major guestroom and corridor renovation! Now 100% non-smoking; the DoubleTree offers all of the comforts of home! Complimentary WiFi in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. ... more   less 
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Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo

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