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DoubleTree Club by Hilton Hotel Buffalo Downtown: Traveler Reviews

3.0 of 5
125 High Street, Buffalo, NY 14203
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225 reviews from our community

Traveler rating
    119
    64
    29
    9
    4
See reviews for
Families
54
 
Couples
50
 
Solo
31
 
Business
70
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lockport, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Convenient to Buffalo General and Buffalo Vascular Center. Don't have to walk outside. Negative:charge for local calls”
4 of 5 stars Reviewed January 20, 2013

Very convenient to Buffalo Vascular Center, don't even have to walk outside. Indoor bridge from Roswell to Buffalo General but make sure to get there before 8:00 pm when they lock the doors to the bridge. Doubletree charges for local calls. My husband was in ICU and I made several calls to the hospital. My husband was having surgery and we were able to get in the room early which made it so much easier on me. They also have a free shuttle to take you to the hospital or area restaurant.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Chris_b_5_11 about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
February 11, 2013
Dear Chris; that you for taking the time to post a review regarding your recent stay with us. We are very fortunate to be located on the Buffalo Niagara Medical Campus. I am pleased to hear you utilized our shuttle service. I hope it made it easier and more convenient not having to worry about driving or walking back and forth to the hospital every day. Warm wishes for your husband – hope he is doing well! Thank you for sharing your thoughts on Trip Advisor Chris.
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Rochester, NY
Top Contributor
118 reviews 118 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
“Great Service, perfect location when visiting the hospital”
5 of 5 stars Reviewed January 15, 2013

We stayed there overnight for my family that was at Buffalo General Hospital for surgery. It went a little longer than expected so we wouldn't be out by the time we needed to fully check out. Only time to take our bags downstairs but no way to move 2 cars. They allowed us to stay parked at the hotel for the rest of the day without further charges as well as allowing us to keep our luggage there. This helped out a ton in an already stressful time. The room was clean, bed was comfortable, free W-Fi in the room and a quick walk to the hospital. There is also a discount if you are staying because of the hospital or Roswell.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jenhaught about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Great Value”
4 of 5 stars Reviewed January 4, 2013

Great hotel for the price. Service was great. Room was very clean and the beds were amazingly comfortable. The cookies at reception are a great touch. Valet parking was cheap. The only down side is facing a hospital. But if you are looking for a great hotel with a modern touch this is the one for you.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by S D for Buffalo
Ask S D about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
January 7, 2013
Dear Guest; the entire staff at the DoubleTree Club by Hilton would like to thank you for your warm and caring comments. We are happy to hear you enjoyed your stay with us! Should your travels bring you back to Buffalo, I hope you will consider staying with us again.
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Buffalo, New York
1 review
“Wonderful Hotel with extremely professional, friendly and helpful staff”
5 of 5 stars Reviewed December 28, 2012

I deal with this Double Tree Hotel location on a monthly bases specifically Amanda and Renee from reservation management and it is hands down the best overall hotel I have stayed in or have had the pleasure to do business with. The entire staff especially the reservation management are extremely professional, friendly and helpful. They are very knowledgeable and most important they are extremely flexible. All the rooms are always very clean and spacious. The rooms include a fridge/freezer, microwave, sink, etc. It is very well maintained and tastefully decorated. They have a free shuttle service to take you around the city which is very close due to the wonderful location of this hotel.
Would/will stay again, it is very clean and comfortable, ESPECIALLY for the price! Check out is always quick and painless. I highly recommend this hotel and will definitely be staying here again!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask STEPHEN H about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
January 7, 2013
Dear Stephen; thank you for choosing The DoubleTree Club by Hilton, Buffalo Downtown for your lodging needs. Our team strives daily to meet and exceed our guest’s expectations. Thank you for the recognition of both Amanda and myself! We appreciate you sharing your comments. You have been a pleasure to work with and look forward to another successful year. Your business is greatly appreciated Stephen!
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Huntington Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Customer Service”
5 of 5 stars Reviewed December 11, 2012

My Dad and I took in a Bills game and stayed here for the weekend. The customer service at this hotel was outstanding. The night team especially (Randy and Bryanne) were super friendly. It felt like we were coming 'home' each night when they worked. They asked about our day, if we had fun, did we need anything, "Would you like a cookie", etc. Great team.

The rooms were clean and well maintained. They also have a lot of channels available and free Showtime. There is no parking lot so you must valet and our car was always ready for us if we called down a few minutes prior to leaving.

The only con was that my bed was a little uncomfortable. Slightly saggy mattress but my dad had not complaints.

Overall a great experience for the price.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dustin18 about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
December 26, 2012
Dear Dustin, thank you for choosing The DoubleTree Club by Hilton, Buffalo Downtown. The team at The DoubleTree Club by Hilton strive daily to meet and exceed our guests expectation. I am happy to hear you felt as if you were "home" while a guest at our hotel. I will share you recognition of both Bryanne and Randy with them. We appreciate you sharing your kind comments. Thank you Dustin!
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo
Address: 125 High Street, Buffalo, NY 14203
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotels in Buffalo
#2 Business Hotels in Buffalo
#3 Family Hotels in Buffalo
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
DoubleTree Club by Hilton Buffalo Downtown, located on the Buffalo Niagara Medical Campus recently completed a major guestroom and corridor renovation! Now 100% non-smoking; the DoubleTree offers all of the comforts of home! Complimentary WiFi in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. ... more   less 
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